Suddenlink

Suddenlink TV is terrible. The last 4 months they turned my TV off about 1:00 a.m.

in the morning, and when I call the toll free number they said that I owe them more money before they could turn the TV back on. I was speaking to a robot, there are no live customers rhaps at night. So I had to pay four different times more than what they originally charged me. Last night my TV was not working well on the 27th of July, so I called her Suddenlink toll-free customer service number.

It says I owed another $46.76 to get the TV working again. I paid by my charge card again, and then I talked to a robot who said he was going to reboot the TV

The reboot never worked and turned my TV off completely. I was so angry I finally got a live agent on the line, and he told me that most of Victoria Texas was out, I did not have Suddenlink. I do not believe that at all.

He wanted me to wait till Sunday before I send out a technician, and I said no way. So today, the 28th of July I was without a TV all day and all night, but I should have a check coming between 8:00 and 12:00 p.m. in the morning, on July 29th. That's what that was because I would not accept Sunday for technician to come out.

And I told Suddenlink that I need to get a whole free month, for all the trouble that Suddenlink always puts me through, and all the days I'm without TV, and the last 4 months when they turn the TV off automatically about 1:00 a.m. in the morning, so I have to call the toll free number, which wants me to pay so much more money by credit card, before the TV will be turned back on. This TV better be fixed by tomorrow morning July 29th, and I have to wait for technician to come out between 8:00 and 12:00 a.m. in the morning.

I vow to get rid of Suddenlink within one month, and somehow go to dish satellite. Suddenlink is horrible, with their TV service, and they're always trying to over Bill me about $60 a month. I've had lawyers write them twice in the last 3 years and, to a l t i c e in New York state, who owns Suddenlink. The certified demand letters by my attorneys did help some.

I'm a senior citizen only supposed to pay about $50 a month plus the taxes, but they raise them every month, and each month the itemizations are totally different, and then they always want to charge me a $10 late fee. I'm a pissed off consumer at Suddenlink, and they have complaints throughout all the Southern States around the Gulf of Mexico and above. Hundreds and hundreds of complaints from different towns concerning their service, they're billing, and how crooked they are. I need your help to resolve this.

I want a free month of Suddenlink, and I want my TV fixed by tomorrow. And I want suddenly to stop lying to me and telling me there's an outage all over town, because there wasn't. My box is probably no good and it needs to be replaced.

And they never reimburse me for the days that I don't have TV, and I told him I want reimbursement, but this time I want a whole free month of Suddenlink for all the crookedness and *** that they've caused me. I need your help because I'm a pissed off consumer who is going to dish Suddenlink completely, and go to dish satellite

Took all day to finally fill out questions on govt.app to verify if eligible. Still have not received the email w/ code to give to Sudden link.

But sales person I signed up with told me I qualified and said I would see the discount on the next bill. NOT SO!! To get phone assistance from solice team who they connected me to had a two hour hold time so I hung up! No one is ever accountable for what they tell you and you can never reach the same person again.

You don't need to bother asking the name of who you are talking with because it doesn't matter. They are not accountable for anything and you can't ask to speak w/ them again.

THIS IS NOT ANY DEFINITION OF GOOD SERVICE & 2 HR. WAIT TIME IS UNACCEPTABLE

So a long story short it took them 6 months to get my service anywhere close to the one gig and it wasn't even them who fixed it, it was me and 1 of the technicians that came that came because the the maintenance department would just continue to close the ticket and never fix the problem... But that's beside the story here...

So I canceled my services a few days before the renewal date, I asked the person if I'm going to get charged and they said no, And I have the recorded phone call to prove that and that they told me to return all the equipment immediately which I did...

As you imagine the next month after canceled services and not even having the equipment in my home in my home anymore, they still tried to charge me...

I have called customer service 6 times, and all 6 times some liar from overseas Gives me some BS story that the charge will go away, and I have those phone calls recorded as well.

And here I am a month and a 1/2 almost 2 months later with them still trying to bill me and even sending me email/txts saying that they're going to take it out of my card that's on file which they have no authorization to do. So my guess is that these clowns are going to send it to collections soon, even though they have told me that I don't have to pay it, and that it will be fixed, and one person even told me to wait for an email because it will be refunded even though I never paid...And as you could imagine if that does happen they will be getting a letter of intent from my lawyers...

I initially signed up for the internet 100, after either a year or two of having that they upped my internet plan to the 400MB service making my pricing rise. It recently went from $59 dollars to $75 bucks a month.

The service isn't any better and the pricing continues to go up every year. I just called the other day to change my internet plan back down to the 100MB plan since my kid is out of the house and my wife and I rarely use the internet. I asked to go back to the 100MB plan called Internet 100 with unlimited data which they show as available on their website and in my neighborhood, but the customer service person told me they do not offer that plan. Yet there it was plain as day on their very own website.

They told me that I would be able to get the 100MB plan with a max of 350GB of data for $30 bucks a month. Yet, once again on their website they offer it to new customers for $20 bucks a month with unlimited data. Their customer service team evidently doesn't know the services the company offers, or they are instructed to just say they do not offer what the person wants.

I eventually reached an agreement to drop my internet back down after them auto drafting the $75 monthly fee for the 400MB plan which they bill a month in advance. I check my internet speed today and it is at 103MB download speed already, even though they charged me for the 400MB plan for this month.

I guess I will have to contact customer service again and correct this issue. Great, another 30 minutes on the phone with poor customer service agents.

It would be nice to have some competition so maybe companies will have to earn and retain consumer business.

I don't know where to start. Anyone Representing Suddenlink in the Capacity of Management should immediately resign, shame on all of you Creeps from the CEO down to the Customer Service Manager! You make it just about impossible to access Suddenlink Management to level a Complaint, but I understand why, just by reading Customer Complaints!

I have attempted to have a Item removed from my latest billing called "Internet 400". It is listed as an Add-on, and I was charged $30.00 for this Item that I never allowed to be added to my bill. I will take you Off Auto Pay so I can see what you Crooks have added before I pay my Bill and quite frankly, I am going to look hard to replace Suddenlink as my Provider. Unethical Business Practices are well known throughout the Communications Business and soon you will Expire, all of You! Suddenlink is the worst Offender and they really don't seem to care, but Times are changing , and you'll receive your just rewards, you Bunch of Clowns. For Now, after being tied to the Phone trying to remedy this fraudulent, unauthorized Charge, I hope that the Charge has been removed and a Credit has been Issued. The Charge was made twice before I realized it on my Bill. I am on a very thigh and fixed Budget and can not afford an additional $30.00 monthly added to my Bill, especially with the troublesome Inflation Seniors have to deal with now!

I have been trying to communicate with a Suddenlink Rep for 3 Weeks now and have not heard from anyone Yet, nor was my $60.00 for two Periods ever refunded. I am taking Suddenlink off automatic Pay so that I regain Control of my Account and someone has to Contact me for bill paying, or at least someone has to try and Collect. It is sad indeed that I can't even trust my Cable Company anymore...the Rapid decline of the USA is mainly happening because of the "I give a *** Attitude of American Business and Politicians, the lowest two Casts in American History!

Please see to it that I get refunded $60.00 for something I did never authorize, or I will contact better Business Bureau and leave a stinging Report. I wonder how many Reports were already sent regarding your mismanaged Company. To top it all Off, the local Office that you tout so highly in your Add, It is closed Permanently, you bunch of Loosers!

Ok Dexter, Hakim and Charles, get someone to fix my Problem and take that Unauthorized Charge off my Bill, I can't get anywhere with the Indian Idiots that hardly speak English, but obviously you Guys don't give a Damn! PS. I also have the Name of the Customer Services Director and should I have to, I will mention all your Names to Better Business Buro!