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1.7 Based on 388 reviews
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  • Customers like
    • High speed internet 9
    • Ease of payment 6
    • Fast when it works 6
  • Customers don't like
    • Customer service 30
    • Raising prices 14
    • Channel loss 11

Since we upgraded to the highest speed and highest pay per month for internet we've had nothing but trouble with the internet. We even switched out our box hoping this would improve our internet experience. It actually did for about a week and then the same old *@$?!. Our bill keeps on going up for less service and the quality is going down. Guess it's time to explore another company cuz y'all are just plain sucking lately. Sandra Tussey Read more

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Internet drops off and returns about 20 times between 5:00 to 9:00 daily on Humboldt Hill. Just try doing the advertised speed test then.

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This internet service sucks balls. I can't tell you how may times I've called in and had techs come out and they will say"oh, yeah that's isn't as fast as you should be getting" but yet nothing gets resolved and I'm here on another night trying to watch a *** movie and my internet craps out right at the end. *** your suddenlink, your company is about as dependable as our government.

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couldn't show up to install on time, nor could show up during the allowed extension. When tech, Nathan, called and I asked why he wasn't here on time he hung up on me and called in to say I had cussed him out. Absolute outright lie. On phone more than 20 minutes to ensure cancellation and refund and still having to have a supervisor to call to give me back my money even though it was their issue with inability to show up. Read more

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i have been calling and emailing these *** artist first of all i told them i didnt want tivo and all these other trash. but they still biilling me and a month in advance and before i cancell i have to pay the month in advance why would i pay for something in advance that i dont want . do i have *** written on me why are people so greedy to the point of becoming criminal. one cs rep told me she didnt care because she was loosing bher job on the... Read more

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Another day in Laughlin and suddenlink has been out for 2 days agai.....

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DANIEL GUNN is the rudest tech that I have ever had to come to my home! I got a reminder call at 4:03 pm for a 4:00-6 pm appt. He calls me at 4:07 and I told him I just got the call and my son moved out today so I apologize, my son was supposed to be there. I will be there in 5 mins. I arrived about 3 or 4 mins later and he was backed up sideways in my driveway blocking my garage. He didnt move until I opened the garage even though he clearly... Read more

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If you can go with anything else, please do!!! Their customer service is absolutely terrible. And, you have to pay more and more money the longer you are with them. That's absolute ***. Any other business takes care of people that have been with them a long time, but not Suddenlink. They increase your prices whenever they want. They recently increased our price without notifying us. That's Illegal!!! I'm stuck using them because they are the... Read more

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It's called EXTORTION folks. You don't want it but they tell you you have to take it if you want the stuff you do want. I know, I know, the customer rep. will tell you that they are just passing on the price. I don't care! Somebody stand up and and say NO. If you want my money, stop increasing the prices. It's not rocket science folks. Loyalty? GONE. Dumping them at the drop of a hat....oh yeah! Too bad this is how business is done... Read more

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I just tired to get wifi installed, one issue after another 5 cable outlets in the house, tech couldn't find one that connected outside, well I am not a tech but I think maybe in the attac, but he went from that, to he thinks the ground box is in the neighboring yard with the dog, to I think that bush behind your shed is posion ivy. Can't help you today. Call us when you find the cable, have your neighbor put away the dog and you cut down that... Read more

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