My mother in law was trying to get a TV connected in her bedroom. The first Suddenlink tech that came to her home told her the TV was broken and left!. Three weeks later when we scheduled the second technician to come out; he called to say he would be there in 15 minutes then showed up an hour later:. He was able to determine that the
cable wires in the attic had never been connected (something the first technician missed) and then connected the
cable box but didn't get a good reception but promised he would be back the next day with a new cable box.. We got his
cell phone number and he left". He did not show up the next day so I called him for my mother in law.. He again promised he would be back the next day with the new box,. Again he did not show up;. This morning I called Suddenlink customer service to schedule another technician and now it will be another three days before they come out simply to change out the cable box/. We are very frustrated with Suddenlink Customer service and the level of incompetence among the service staff in Midland, Texas. 35b45bf
1. Written by SuddenlinkAshley on December 6, 2011
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