I get my first bill for around $141:. Then I look at the back side of the bill and the TOTAL due was $328.. I was shocked and called customer service immediately'. The lady seemed nice and said she would look into the initial 188!.59 set up fee and call me back if she needed additional information to fix the bill|. I never heard back from her and assumed it would be corrected on the next bill,.
I knew I would owe two months of service waiting on the next bill, but I wasn't going to give more money to a company that had already acted shoddy?. The next bill comes on January 11th, and a whopping $478 price tag. I was infuriated and called customer service where I was greeted with the absolute worst customer service I've ever encountered. They were unrelenting in the fact that I did indeed owe an additional 188.59 because they couldn't verify a receipt number. I asked them if I hadn't paid the initial fee, would I be getting service? They said no. I told them I was and they said they couldn't explain it and I would have to go to the local office (walk-in only).
The next day I go to the local office and speak with the technical supervisor and he said he would check the logs and have my account credited in 1-2 business days, and informed me I still owed for 2 months of service, which I conceded. I told him as soon as the 188.59 was credited I would pay what I owe. A week passes and when I get out of one of my college classes I had 3 missed calls from Suddenlink's call center. I call back and they inform me if I don't pay something on the $470 2 month bill my service will be disconnected, I didn't want to go round-robin with them again so I hang up and go straight to the local office.
Upon arriving I informed the ladies in the office (they are very nice, I wish corporate was like that) that the 188.59 had never been credited back. They said they were still researching it, but I could pay $134 to keep my service on. I refused to pay on principle, scheduled a time for a tech to come pick up my TV receiver and their modem so I could terminate my service. Two hours later the local office calls me directly, informing me the 188.59 had been taken care of, and offering me 2 months of free service to stay with them and not switch to a different provider. I politely declined and thanked her for taking care of the 188.59.
Basically I went from owing $470 to owing NOTHING because I threatened to terminate service, but only if I stayed with them. If I switched providers the 2 month credit was off the table. Sorry but you can't treat someone the way I was treated, provoking me to take drastic measures, dangle some free stuff in my face and call it good. They will attempt to placate your integrity, don't let them. I switched to the local phone company's DSL. It's slower but at least they don't call me a liar.
This was in Lufkin, TX btw. 35b28a0
 Comments (1) |
| 1. Written by SuddenlinkAshley on January 18, 2012 Hello - my name is Ashley, and I'm with Suddenlink. Please accept my sincerest apologies that your experience with us was less than exceptional. If there is anything that I can do to help, please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you. |
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