Suddenlink over charging

This month SuddenLink boosted their unlisted phone number charge from seventy cents to six dollars and fifty cents a month. No prior notification, just a new charge added to our bill. Funny that they can charge for NOT doing something and funnier still that it costs more per year for the unpublished number alone than for an entire year of Magic Jack.

Well, pete dot abel. 

Everytime I get on the phone with anyone from suddenlink something goes wrong. I eather get disconnected after 20 minutes of waiting for a person to get on the line 

or they give me a song and dance. And it only takes some common sense to see that you have dissatisfied customers. Pissed from Abilene

Funny how hard it is to get someone from Suddenlink on the phone to talk to you when every time I read bad reviews online, someone is always there to defend the company. I'm glad you feel that you depend so much upon your image online, because I will be posting this in just about every place I can find. 

 

We have been TRYING to get service for weeks. The first thing that we were promised was that no one would have to come out and install anything. We were told that we could just hook everything up according to the instructions and we would be set. They scheduled for someone to get service turned on for us the next day but said that because of the hurricane, we would likely get service late the next week instead, which was fine with us. WRONG! You shouldn't let people who work for you make empty promises. After waiting until late the next week, still nothing worked. We called and they said that they would send a tech guy out on Friday. They ALSO said that the tech guy would call and let us know what time he would come out. WRONG! The tech guy called from a private number and left me a message to let me know that he was 'on his way.' So I rushed home from work but by the time I got home I already had a note on my door from the guy saying that he came and I was not there. He had left. He left me his name (GREG) and the number to the Nac office, which did me absolutely no good because the number to the Nac office is NOT the number to the Nac office. So I called the number and someone said that they would get someone out the next day. I called later on Friday to confirm and someone else on the phone told me that they did NOT schedule for someone to come out the next day. Instead, they scheduled someone to come out TWO WEEKS LATER. Meanwhile, we get a bill in the mail for service that we aren't even getting and can't even use. TWO WEEKS pass. To be safe, we stay home all day. Afternoon rolls around and still no one has come or called. We call to make sure everything is alright and find out that as of four days prior, our appointment had been cancelled...and NOT by us. Someone in a Suddenlink office (NACOGDOCHES, in case you're interested) cancelled our appointment and didn't even think to let us know. We have both missed out on money that we could have been earning had we not been home all day and at work instead. A guy names CURTIS promised to send someone out today but I'm having a really hard time believing that it's actually going to happen. 

 

Since when is customer service not a priority? Just because you happen to have a monopoly on a service in a certain region does not give you an excuse to treat your customers like they don't matter. Just a few critiques: Your phone message system is terrible. No one wants to stay on the line for THAT long listening to a recording and ultimately getting nowhere. I don't like calling the number listed for the Nacogdoches office and getting someone from the corporate office who has no idea what's going on over here. Also: apparently there is a Nacogdoches office but no tech guys in the city??? That's what we've been told. How are we supposed to expect that someone is going to be able to come out and help us if they're supposed to have to drive here from an hour away? Seriously, I've resorted to writing bad reviews of the service and I don't even have actual service yet. But this seems to be the only way to get things done...unless you're making promises online and not delivering in reality. Wouldn't be much of a surprise, would it? 

 

Looking for Internet or Cable? If you have the option, do yourself a favor and go with someone else. Suddenlink is not worth the trouble and frustration.

I was spoiled by Cox Cable. Affordable digital phone over cable and my Web access was half the price SuddenLink wants for a miserly 450 Kbs while ox supported up to 15 Mbs, more than what mosr servers could throw at me. 

 

Even pic intensive pages would load in a second or two at most and even multi-megabyte downloads were done in seconds!!! It was incredible!!!! 

 

And downtime? Extremely rare with Cox while Suddenlink is constantly down, neither phone nor Web access. 

 

Called tech support and they advised having a cell phone as a back-up!!!!! 

 

Sheesh... just give up the phone part of SuddenLink and go cell phone for that part of the program. 

 

SuddenLink with a much lesser offering and MUCH more down-time is almost twice as expensive as the far superior offering from Cox Cable. 

 

I had to move, leaving Cox behind. They do not service this area. 

 

Looks like I will find a decent local cell phone provider then scout for an alternative to SuddenLink Web-via-cable. 

 

Maybe DSL or, just to avoid the aggrevation and HIGH cost..... back to plain old dial-up for the Web. 

 

Areas with only SuddenLink cable access really do need some competition to control customer costs and to perhaps improve reliability.

Yes, they DO over-charge, and they charge for services they don't do. It is July of 2008, and in February of 2008, they ran a temporary cable through my backyard, and down our street. In June of 2008 (after much complaining) a man knocked on my door, and said he was from SuddenLink and was going to bury the temporary cable in our back yard. It is now July of 2008, and the temporary cable is still there, AND we were billed $50 for having it buried. I visited neighbors all down our street, and it seems that WE are the only ones whom were billed for this service which never happened, and we are not the only people who have this temporary cable running through our back yards, when we live in a neighborhood with burried utilities. So, yes, they overcharge, and they charge...I don't know what to do.

I had Charter before Suddenlink took over they came to be the same people but they are not they way over charge for everything. They even charge you 2 bucks to make a change in service no matter how small. They even charged me 70 dollars to install something that I installed myself go figure. All I know is Charter was a much better company then Suddenlink will ever be they are total morons and idiots who cannot even get their stuff running properly yet they charge an outragous fortune for it all

Or maybe this will work for you to translate my email: 

 

pete DOT abel AT suddenlink DOT COM

If you can't read my email address in the prior comment, leave another comment here and the site should let me know.

I'm the VP of Corporate Communications with Suddenlink. If you'll email me, I'll work the appropriate parties to get this resolved for you: