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Suddenlink - It rains, no internet
First my sister here at the house was charged for a speed that was half of what she was paying for, then it kept going out, then again, and it rained again and it kept going out, they have been here numerous times, nothing ever gets done for long.
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1.0
#1051547
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Select On Demand. Most of the time, we get a blank menu after waiting 1-5 minutes. Sometimes a menu shows up. If we try to move in the menu, hit the down button for example, nothing happens for 1-2 minutes. This makes navigating in this menu VERY time consuming. Once...
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#1051235
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Never sign a contract with Suddenlink! If you do, make sure you read it VERY carefully - this is a company you cannot trust. What they don't tell you when you sign a contract is that it is extremely expensive to get out. I was a loyal business customer for many years,...
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Anonymous
Anonymous

"make sure you read it VERY carefully "What!!! You say read what you sign carefully. And here I was doing it wrong all these years and just putting pen to paper w/o thought."I...

I didn't like
  • Poor service
#1050361
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Suddenlink Internet Service Review

Suddenlink
#1051910
1.0
In 6 mos internet is out more than it is on. Had two service calls and these criminals had the nerve to charge me. Called service desk 6 times to the same useless run around. Called until they started sending my phone to robotic answering thing. Worst of all they don't offer discount since you are not getting what you are paying g for.
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Suddenlink Internet Service Review

Suddenlink
#1049995
i didn't realize we had internet problems until we were at a friend's home. Same slow internet, same carrier...Sudenlink. This morning I took the Suddenlink Speed Test. After about a minute and no response I took that as failed.
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Short Review for May 14, 2017, Pc_payment

Suddenlink
#1047183
Suddenlink - Left for dead
1 of 1
Not only was I a DSR for Suddenlink but I was also told to screw ppl out if money and the day I did I got fired two weeks later. I was leading the team in sales and this supervisor fired me. I will not tell an elderly lady her bill will stay at 89.95. After taxes it's 160
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Suddenlink Internet Service Review

Suddenlink
#1045988
1.0
They have the worst customer service i have ever seen. The reliability of there internet and cable is very bad they change your bill with out notifications i would not recomomend suddenlink to any one not even my worst enemy
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Suddenlink - Trying to get service.
Suddenlink - Trying to get service.
We called suddenlink asking them to please come and connect us for internet only. After a 30 min. sales pitch about all the other services they could provided, I said, "All I want is internet!" Then it was explained to me that they were not sure if they even serviced...
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1.0
#1049993
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I called to cancel Suddenlink internet...their service was slow and I was paying $92 per month for it. AT&T offered better service for less than half the price. I called to disconnect services on April 17. Got hung up on twice. I only used 11 days out of the month's...
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1.4
I liked
  • Year and a half of their services
I didn't like
  • Unprofessional customer service
  • Paying for services not rendered
  • Expensive service
#1048030
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I called Suddenlink to find out why my bill was so high this month. They said they never received my payment for April. I told them I sent it on the 12th of April even though it was due on April 27. . I got proof from my bank When and where it was sent. Suddenlink...
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#1046149
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I called to cancel service as of May 16th because we are moving and a new buyer is moving in. They tell me that we will be charged until the end of our service period which is May 22nd. We have been a VIP customer with phone, internet and cable for 9 years with them....
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h.kitchener
h.kitchener

The probably bill in "periods of time", ie., like Netflix does---when you cancel Netflix, they will cancel you out but your subscription period runs until your next billing da...

1.2
I didn't like
  • Double charging
  • Poor customer service
#1045876
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Just found out today that my bill suddenly went up! On top of that, the included cable that i have enjoyed with my internet plan requires a special box but I now will have to pay for the same "free" included cable plus an additional $10 fee. So now my bill doubles from...
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2.1
#1045444
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The quality of service is terrible, movie selection is worse than your local DVD renal store, streaming difficult and billing is worse. Unless you had no choice, as we did, I would NEVER choose this terrible company. They only survive by serving markets that have no...
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Anonymous
Wishihadservice

Suddenlink is has unreliable internet service and apathetic customer service. They have a monopoly in our neighborhood, so they get by with subpar services. I thought there ...

1.0
I didn't like
  • Everything
#1044556
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We called and asked to set up another modem and they said they couldn't do it when but tech support had said they could the other day. The speed is so slow, but they don't offer anything else on post at Ft Sill. They can't help nor can they activate a line to run our...
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1.0
#1043609
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