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1.7 Based on 407 reviews
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  • Customers like
    • High speed internet 9
    • Ease of payment 6
    • Fast when it works 6
  • Customers don't like
    • Customer service 30
    • Raising prices 14
    • Channel loss 11
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If you live in Kingwood, and depend on a reliable internet connection you will not have one. Suddenlink cannot provide reliable internet connection. Working from home will be impossible!

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4 years as a customer, terrible internet reliability throughout. Bought my modem upon enrollment and cancelled 4 years later..... only to get a bill for the equipment. According to SL, during one of my many many service calls for terrible internet, my modem was replaced with a new one and now I was being charged for it !!!!! Unbelievable !! The techs not only took my old modem I "owned" (which is theft) but I also never agreed to or signed... Read more

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Suddenlink comes in and sells you their hype then raises prices. When you complain they could care less since they have little competition. Go back to Century Link and they say I will be sorry because they are not as good as them. Cancel with Suddenlink and you get NO refund. Charge you for the full month regardless of when you stop...RIP OFF

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Speeds were slower than what I paid for so they credited my account a few measly dollars a month for a few months. I upgraded to 100mbps download with unlimited data but only receive 30mbps download. They steal your money and sell services they cannot actually provide. If you are an attorney reading this feel free to contact me as I will be searching for one. A class action lawsuit against Suddenlink should take care of everyone's problems and... Read more

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Suddenlink is very overpriced and i called customer service to see if they could match directtv offer. Even with me being a customer 7 years they were not willing to do anything for me. Anyway i went with directtv i suggest everyine follow me the grass is greener on the other side

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Do NOT get this provider. Their internet never works. When we called and told them this (after being put on hold for over an hour) they told my roomate that we needed to restart the router. But, our problem was that the Ethernet from the wall wasn't working, which is not affected by the router at all. Even I knew this was bulls**t. Still haven't had anyone come out to fix it and it's been two weeks. Read more

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Your internet is ***, it doesn't work half the time it rains. Waste of money don't reccomend.

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Suddenlink is unbelievably bad. Save yourself a hassle and pick another provider. Buyer beware! I switched to SL from ATT Uverse to save money. After a few weeks of service no channels were working although internet was still up. After going through all of the tech support options, they advised they would send a tech. Tech was here 2 hours and finally determined they had installed a bad wire, and replaced it. 1st bill came in and I was... Read more

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wow I just in the past 15 min had the same issue with them. Their math is wrong and they are crooks so iam having Diretct tv or dish not sure which. first I was told I was getting top 200 when actually I only can get 99 channels. they said hd chan where free then said those where included in my top 200 so iam paying for the same show for 99 channels. lol... them I had the girl brk it down and she could not add to save her own ***. my internet... Read more

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Buyer beware. Without a hesitation, I'll say that they have the worst technical support that I have ever experienced in my life. I was assisting my brother in law's new service set up and ran into roadblock after road block trying to resolve the issues. I spent many hours on the phone with their excuse fro technical support only to be told that if I wanted to fix their email server problems they had a number for a pay for service that I... Read more

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