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While in a military school for over two months my account was cancelled. I called to find out what happened in Feb. 2017, while on the phone with the sudden link rep., my wife texted me telling me to pay the fee and drop it. I told the man that I did not want...
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2.4
#1063265
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we have been paying $5 a month for over ten years under the pretense, that it was for it was for service calls. now under this new management ,we are be charged $50 dollars for new equip. or line work. ok, sounds reasonable the first time , now being charged again...
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Anonymous
Anonymous

Sorry, I'm not quite clear about your problem.What were the $5 monthly charges alleged purpose ?It's unconscionable for ownership to levy improvement costs against consumers.I...

3.0
I liked
  • Easy setup
I didn't like
  • Raising prices
#1062192
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Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be...
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1.0
#1061950
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Suddenlink - Terrible Performance

Suddenlink
#1062880
The cable service is absolutely terrible. HD channels constantly freeze up or have distorted picture. It seems to happen most frequently on major sports events like the NBA Finals and US Open. I switched to Suddenlink from Direct TV, and it was the biggest mistake I ever made. I even have service disruptions when it rains, which really shouldn't happen with cable. I'll be switching back soon.
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Suddenlink - Scammers

Suddenlink
#1062315
1.0
Charging me for equipment I never had charging me for prices above their cost 5 yrs later
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Suddenlink - Absolute garbage

Suddenlink
#1059308
1.0
*** poor customer service even worse cable and internet provider
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Suddenlink - Fraudulent Bill

Suddenlink
#1056686
2.1
Suddenlink have come up with a scheme to sift money outcof me.I tried to renew my service on 5/31/2017.But at this time I learn 10 years later, that I have a past due bill.Strange because I had new Service at my current address.So how did I manage to get new service with a ten year old bill hangingcin the balance?.I haven't seen a bill and Suddenlink have failed to present the same.
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My internet started going off and on months ago all the time. So I called told them and they set me up for a service call. Well I finally got the guy out here and he switched out my modem. Said mine was out of date and that was the problem. Well from the time he's...
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Anonymous
Anonymous

We are having same problem in Texas if we all get together and sue I bet that they will fix it then

#1060527
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I have consistently had issues with this horrible company. I've moved twice since I had their service and both times were a nightmare. This particular instance, I had an appointment on a Tuesday that was cancelled without my knowledge. I waited for 4 hours at home,...
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1.8
#1059636
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Suddenlink installed service at my new home. Left the new wire exposed on my lawn. Tech stopped over the next day and buried the line. He cut the line and my service was out. Suddenlink denied this and left me without service for two days. Suddenlink took my order for...
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#1056033
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When I signed up for service the gal told me my total cost would be $109 plus taxes that's it. She didnt mention a mandatory fee for sports channels that I dont get and she didnt mention that it would cost me $25 to hook up.. She ordered me three receivers, 1 view on...
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1.8
I liked
  • Lack of gimics
I didn't like
  • Failure to provide decent customer service and informaiton
#1055642
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Let me tell you how SHADY and messed up suddenlink is!!!! We bought their modem for $50 up front in stead of their monthly payment plan back in May '16. We have been paying the bill since then. We called them today because they raised our bill. We were informed our...
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Anonymous
Anonymous

I was turned over to the credit collection for a piece of equipment i did not ever have, i moved and turned in everything I had threw suddenlink. And I have the receipt to pro...

#1054859
Reply to reviews
BEWARE! When you cancel your subscription for whatever reason, you will not get a prorated refund for your up front monthly payment. If you disconnect on the 1st day of your billing cycle, you would expect to get 29 days of credit but that is not the case. You lose...
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3.1
#1054295
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We were billed on 5/13/17 for a service call. The tech said that when he left everything worked fine. Now why is it that your line maintenance people had to replace a broken section of the line and a piece of equipment after this technician was out here to make out...
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2.0
I didn't like
  • Lying workers
#1053811
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