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I've spent endless hours on the phone with customer care since we have gotten new service last week 7/12/17 . Had a tech come with no disclosure of charges had an existing wall fish at entrance of house had nothing to set it on so I asked could he put in back bedroom,...
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1.0
#1078538
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Exact same thing just happened to us. We moved on June 30th and called to cancel our service. I was told they couldn't do it until July 5th because of the Holiday. On July 7th they deducted a full months fee from our checking. Our cycle ran from 22nd-21st. I called to...
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#1077708
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July 17 2017 Inform Suddenlink to cancel cable services on July 24 2017 The retention department never mentioned that suddenlink will not prorate your last bill they want a full month payment that was never mentioned I'm furious at Suddenlink know OTHER word than rip...
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#1077669
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Suddenlink - Sudden unlink is more like it

Suddenlink
#1078296
1.0
Worst company ever, really awful service, wifi and cable always go out, and when I say always I mean daily. Customer service out and out lies to you, do yourself a favor and take your business elsewhere even if it is more expensive.
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Suddenlink - Son of a ***

Suddenlink
#1077059
1.2
I came home today to find all of my HD channels not working I will add that I payed for these channels multiple time that's right I got charged 5 times for what should have been one payment then it said the channels were invalid and I need to pay for them again may I add the non HD channels have such a small blurry picture it is almost impossible to see
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Suddenlink - They can't activate cable boxes.a week ago.

Suddenlink
#1074740
Bought new boxes, same problem. They say wait 20 minutes and it will work, but it doesnt.
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Suddenlink - I keep getting a code 225 on my TV along wth the saying vedio interrupted on the screen why?

Suddenlink
#1069172
Don't know wht to do !
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I would like to make a formal complaint on a manager named Debbie who I spoke to on 7/17/17 around 6:30CT. She was adamant that the earliest a tech could come out and check my service was August 2nd. That in itself a ridiculous time frame. After finally me suggesting...
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2.3
#1076825
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I have 1gig internet so i should never have slow internet and even when it is slow i shouldnt even notice it but lately ive been getting kbs per sec up to 3 mbs per second and i have called them to try and get them to fix the issues several times finally they sent some...
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1.4
#1076747
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I have been a loyal customer to suddenlink for about 3 years, and I have never had a good experience with them. There sales representatives are "getto" and are rude. I wish I was face to face with them when they run their mouths. I would not recommend doing business...
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#1075834
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Got my sudden link cable hooked up today. The entire thing from the box to the guide to the stations seems like what we had when cable was first introduced. Called them and told them that why was i paying so much for such outdated equipment. Their response was that...
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1.0
#1075745
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Customer service is terrible, on the phone and definitely in the Bryan office. On Tues morning there were only two people servicing customers and a line of over 30 min of customers waiting. I checked in and walked out twice. I called Suddenlink three times to get an...
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1.0
I didn't like
  • Paying lots for minimal customer service
#1075073
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Resolved

After stopping my suddenlink service because I moved and the company does not provide services to where I moved, suddenlink sent me boxes to return my equipment in with suddenlink prepaid labels. I put all 6 pieces of equipment in 2 boxes and returned them. Suddenlink...
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1.0
I didn't like
  • Customer service
  • Collections
  • Corporate
#1073233
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On July 25th last year i called to upgrade my internet to 1 gig. Late June of this year someone from suddenlink calls me and says they need to change my modem because i haven't been getting the 1 gig I've been paying for for the last year. I asked if i was going to be...
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1.0
#1073222
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