Tech kept pushing back my install yesterday and then at 7:30 says we need to reschedule because he can't see when it gets dark. They want to go from a Monday to Thursday. What kinda crap is that? After several calls they said they would get someone out and never did....Read more
I don't live in houston but my husbands job was based there and their office sustained damage and therefore delayed payroll and I called to see if suddenlink could work with us and they said no because they are only working with those living in Houston. News flash,...Read more
Suddenlink is the worst communications company I have dealt with. The actual service is terrible and is so spotty you get so fed up with it you just turn the TV off. After they give you bad service things get worst when you get your bill. Every month new charges and...Read more
Suddenlink - Pissed
My cable is cut in the front yard. Trying to get a hold of you guys for almost a week and I can't get a person on the phone wtf 936-207-9138
Suddenlink - Ready for a change
i have several services bundled; i dont care if i have to separate and pay different service providers for each service i am sick of suddenlink. having to wait 2 weeks to get a technician out to my home to address a problem is ridiculous. I live in Pineville LA and when i call customer service am connected to people in Dallas who say they cannot connect me with local representatives.
Suddenlink - False Advertisement
Upgraded to a 1000mbps account and am only getting 260-280ish mbps. "Up to" means a reasonable margin of data loss to account for equipment and such. This is usually no more than 50-100mbps. 800-999 mbps is acceptable. 25% of what I am paying for is not. This is false advertisement and a misleading representation of their data speeds.
Suddenlink - Constant internet interruptions
While the techs that come out are very respectful and attentive, their service constantly drops in my city. So frustrating.
My mother in law is on Hospice and has a life alert system. It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...Read more
I didn't like
- Being left hanging
- That they lied about their concern
- Bad service
I got Suddenlink internet when I moved into a new apartment. Two weeks later I called and bundled TV with my service. Their agent completely messed up the bundling. I didn't know until I had a bill for just under $400. Moved in 8/4/17 and on 9/12/17 I owe almost...Read more
- Customer service deleted any good feelings i had for the product
I have had ongoing issues with Suddenlink. First of all, my service drops EVERY DAY, SEVERAL TIMES per day. The first service tech that came, did NOTHING inside my house. Tested NOTHING and simply went on an on about how the node was overwhelmed, how corporate doesn't...Read more
I've been a VIP customer with Suddenlink for 3 years. Now we are moving to a location that doesn't offer Suddenlink. They scheduled a tech to come pick up our equipment but failed to mention that they'd charge $50 for the pick up. Before the tech arrived I called and...Read more
Did not request any installation, however, they charge me set up fee even though I had my own modem hooked up. Technicians came and found that the box outside the building had errors and fixed the wiring. Now they are saying that I should pay for that too. That should...Read more
Obtained Suddenlink Communications services in another geographical area on August 15, 2017, besides my already hometown account of years of service; therefore I have two different accounts. I enquired about a discounted rate due to dual services; request denied....Read more
I am paying for 15mbs download. All they will provide. I had an issue in aug where internet was out/in/out/in multiple times during theday. Work from home. Ask that a field tech let me know what is going on. Field tech showed up two days later, very nice guy. Explained...Read more
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