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On Saturday Suddenlink installed Internet at my house. Soon after he left I had no TV channels. I called Suddenlink and made a request. The next day I traced the cable and found where it has been cut. Remember this is The cable that goes from my rooftop TV antenna to...
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2.0
#1134354
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Every time I have to schedule a service call they are extremely late. Calling customer service does not help, because their agents do not care. Asking for a supervisor is useless too. They give you a choice of a 4 hour window, which doesn’t sound bad, but you need to...
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2.1
#1133437
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I have been with Suddenlink for over 12 years using them as an ISP. 12 Years with no disconnection for none payment. My credit card was compromised and canceled by my credit card people with a new one to replace the bad one. I get no notice from suddendroplink and my...
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1.8
#1131986
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Suddenlink - Transfer of service

Suddenlink
#1134423
1.3
Details
Sched the transfer for same day called and they said some how There was a mix up an it was set for next day. Meanwhile said there was nothing they could do and I️ couldn’t do anything until the tech called me. They would put in an expedite but couldn’t guarantee it. I️ work from home and this has actually cost me money *** poor customer service
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Suddenlink - Customer service rep. Lied n now a 71.00 bill is 232.00 tota

Suddenlink
#1132627
1.0
Details
I had internet service only . called because service wasnt working n rep. Offered me to try cable for 30 days free. Failing to mention id be charged on my bill installion n one time fee upgrade n boxes. Now i know i was to cancel before my trail was up but no metion that id be charged anything totally pissed.
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Suddenlink - Bogas offer

Suddenlink
#1131378
Got offer in mail that suddenlink will not honer. Jumped price $15.00 right off the bat. Supperviser wouldn't do anything.
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Suddenlink - Billing

Suddenlink
#1126969
1.3
Details
When I first set my internet service up with them it was 51 dollors a month the first year. Over a period of 2 1/2 years it has went up to 79. All I have is WIFI and it is a rip off about to change providers
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Advertised vs Delivered
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I was setting up (over the phone) our initial install and negotiated for no installation fees, as they openly advertise "no installation fees" online. I was promised this, and it was agreed there would be no installation fees, so I went ahead and agreed and scheduled...
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#1131751
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All I wanted was to ask if service was out in my area because my internet was acting up. The guy I spoke to verifies my address then asks for my access code that it's on my bill I proceed to tell him I don't know my access code and I don't have access to it because I...
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4.0
#1131728
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My 4 year experience with Suddenlink has grown from aggravating to sheer madness. For some reason, Suddenlink has fired all of their service techs and switched to contract repair techs. We experience nearly 40 outages per year. My most recent outage was from October 23...
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1.2
#1129100
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I had to call to speak to an agent regarding my bill. I am a vip customer and spoke with corbin first who was trying to rush me off the phone and after 8 minutes another male voice started to speak. He said his name was bradley and was making a judgement call that i...
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1.0
Tarboro, North Carolina
#1128329
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My husband called Suddenlink last Friday to schedule installation. They said the soonest they could come out would be Tuesday (which was yesterday). Okay, no problem. They were scheduled to be here between 2pm to 4pm. After 4pm, they still hadn't showed up. Husband...
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#1128005
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I have been on the phone about 7 times today, first off my service was interrupted (my fault since I forgot to pay the bill) but when I DID pay the bill about 8 hours ago might I add, I was told that my service would be restored within the hour. Well I waited and...
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1.4
I liked
  • Internet speed good
  • Fast when it works
I didn't like
  • Customer service not fullfilling promises
  • Paying lots for minimal customer service
  • Worse support
#1124709
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When I signed up for the package deal, I was told that the installation would be free. I was not told that there would be a $40.00 phone connect fee. I spoke with a couple different people and they couldn't care less. I asked them to speak to a supervisor. She told me...
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2.5
I liked
  • Faster internet
I didn't like
  • Attitude of customer service representatives
#1124500
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