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1.7 Based on 462 reviews
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  • Customers like
    • High speed internet 9
    • Ease of payment 6
    • Fast when it works 6
  • Customers don't like
    • Customer service 30
    • Raising prices 14
    • Channel loss 11

Have been a customer for MANY YEARS. NEVER had a bounced check. Never had a late fee. Mailed payment as usual and THEY DID NOT POST UNTIL 10 DAYS LATER which was 4 days after the due date. $10.00 late fee. Called & spoke to someone, too bad so sad we don't remove late fees. I asked for someone higher up and she gave the same song and dance, blaming Postal Service. I suggested PERHAPS the error MIGHT be on their end?? NO WAY. So I told them... Read more

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Bad service in Woodward OK and yet they keep charging more and more each month and don't fix been putting up with this for years it won't help to call and try to lower the price beware of the special features it's a trap

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did your worker not training? i over data your worker call me and tell me she will help me unlimit data if i pay 10.00 more every moth. i said ok. next moth i was pay more and i was over limit data again! That lady help me set up more internet fastter not unlimit data. Now other lady call me tell me pay 10.00 more!!!!!! what was your worker do? i'm truc nguyen .2516 N bolton st.amarillo .tx. 79107. ok, mabe i will stop your service .i don't want... Read more

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After having Suddenlink cable and Internet service in my home in College Station, Texas for three years I decided to search other options. It was very easy to determine that I was paying way too much for substandard channel selection bundled with Internet. I called Suddenlink to cancel the service and the lady on the phone was completely rude although I was being very nice. Made me lose all doubt about whether I was making the right choice and... Read more

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Worst service ever! We have had more problems with suddenlink than any other company! From being wrongly charged $400 and having to fight to get it removed from out account, to dealing with our internet being shut off when our bill is paid, and dealing with nasty unhelpful employees; sudde link is the WORST. If you can avoid them please do so! It doesnt get better, just worse and all they will continue to do is *** you off without offering any... Read more

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These replies sound like Robots. We had them before when we lost our Line of sight w/ dish for 14 yrs. Never had any issues w/ suddenlink except their prices are too high and with SL200 the channels are duplicated in HD and non HD. They changed up channel guide too much. We had consolidated for 1 yr and price went up after that. So , we will go back to Suddenlink at a decent price agreed on for 2 yrs. ( no contract) , but I have it in writing... Read more

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I had a friend referral and they advertise for $75 which i did and never got credit for it and when i talk to customer service about it, they said its expired and we cannot give you credit which i think is ridiculous. if you cannot give credit for something you advertise, then don't advertise. its simple. Suddenlink crappy customer service and terrible network too. If there is any other internet provider in my area, I will definitely cancel... Read more

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Suddenlink is a very frustrating company to deal with, as they promise one rate and charge a completely different rate. I'm so tired of calling them to point out the error, only to be asked "what were you promised?". Honestly, shouldn't they have a record of what their representatives have "promised" me? There's something very dishonest about the way this company conducts business. I'm currently looking for an alternative. I'm tired of getting... Read more

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Suddenlink could fix my problem if they just wanted to. I live in Texas but many net services and sights recognize my IP address as Canadian. So, I can't receive some services that are not available in Canada. For instance, I can't get Amazon movies on my smart TV. Really irritating. Suddenlink knows about the problem they just choose not to do anything about it.

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I called.to.cancel tv and phone and keep internet, but because I called in the middle of my billing cycle, I have to wait until 12/29/16 to cancel. That is a crock of ***. The tv service sucks. Shows go on and of constantly. I will never recommend them to anyone.

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