131 views
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

Two days late and get hit with outrageous fees. I pay $45 a month and they slap a $10 late fee.

And it was because they moved up my billing date. What a scam. AND THE AGENT SAID IT WAS A MANDATE FROM CORPORATE THEY WILL NEVER WAIVE THE FEES !!!!! Not only that, there was no one to escalate to, they had to "submit a form" to a supervisor and would take 24-72 hours to get back to me!

Ridiculous I have been with them for two years and they still treat people this way.

Sounds like a company who is having financial troubles... Lucky ATT is in town with higher speeds.

Reason of review: Problems with payment.

Monetary Loss: $50.

Preferred solution: Price reduction.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I just had THIS SAME ISSUE!!! I was told there were no supervisors onsite to take my call.

How is that possible? I too was told there was NO ONE that would be able to waive the late fee.The rep I spoke with claims she filled out the "form" and(when I asked about a Case ID) told me there was no reference number she could provide me with.

Why even call yourself "Customer Service"? The reps are just secretaries.

Tina Lxh

Hello - My name is Dawn, and I'm with Suddenlink. I'm sorry to hear that your experience with us has been less than exceptional.

If there's anything I can do to help, please feel free to email me directly.

My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Dawn

Suddenlink Reviews

  1. 1132 reviews
  2. 380 reviews
  3. 124 reviews
  4. 32 reviews
  5. 26 reviews
Suddenlink reviews