Suddenlink
Reviews and Complaints
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Verified ReviewerOvercharging and poor service in Lake Havasu, Arizona
Suddenlink which is owned by public corporation Altice. ATUS on the stock exchange has a real scam going.
They have my credit card and did not take a final payment for service. Instead they turned it over to collection and added on equipment the new owners of our home are using on a new account. I wonder who owns the collection company? Also I wondered why when I looked up something on the internet I started get phone calls or ads about the subject.
Turns out they own an advertising company "Altice Advanced Advertising and Analytics" and are selling our 50 million authenticated Household IP Addresses and 15 Million viewing data. Profit at all costs while we settle for horrific service.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Russellville, ArkansasPrices continue to sky rocket!
- Only choice for cable internet in my town
- Suddenlink is the only player in town on cable
- Slow speeds
- High price
Preferred solution: Deliver product or service ordered
User's recommendation: Suddenlink Internet is a bad, bad deal ...
No service, no Internet
User's recommendation: works for me!
No service and still billing. WiFi has not functioned to the capacity for what I’m paying for
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHarassment
- Technicians and technical sevice
- Overpriced horrible customer support unreadable bills they lie
Preferred solution: Apology
User's recommendation: Try to avoid Suddenlink-Altice. Make yourself a favor; google about them first.
Services are off after I spoke with representative for extension
User's recommendation: Do not use this company
Have been turned over for collections
User's recommendation: Don’t go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Branson, MissouriCustomer service
- Internet service
- Every thing
Preferred solution: better service from this piece of *** company
User's recommendation: do not for any reason use sudden link your better off with no internet X10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charleston, West VirginiaI just need an address
- Quick installation
- Poor customer service
Preferred solution: An address to return the box I have!!!
Failure to call before arrival
User's recommendation: Try them
Cost for establish customer vs New customer
Preferred solution: Cancellation of my cable and home phone service without increasing my internet cost by twice+.
User's recommendation: Cancel your account every year so that don't treat you like an established customer.
No internet service or cable x 1 week
- Finally did their job
- Services not delivered as promised
Preferred solution: Price reduction
User's recommendation: Use Vontronix instead on Amazon fire stick
Returning equipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Angelo, TexasI have not called to activate my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRate Jump of $25/month
- Quarterly price hikes
Preferred solution: Price reduction
User's recommendation: Avoid Suddenlink
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They have been ripping off consumers here in the state of Arkansas for years and the Arkansas State Attorney General's office will do absolutely nothing about it, seems they are worthless, seem to be afraid of them ...
Bad company to do business with. I stopped my Internet service with them and they billed me for another month, then this month they sent a $10 late fee. The State Attorney General's Office will do nothing about them!