Suddenlink Reviews

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This company is charging me $65 for a service is not worth more than $20. The service disconnect often, can't stay online. The tech claims to be my router, witch i bought a new one still the problem persist. the company lack of interest to resolve the issue, have me...
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5 comments
#637546

Same thing here. Tech claims the fault of the router.

Poor training.

poor tech support and overall flat out dissappointed in service and support. Highly advise you use any other company than suddenstink.

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ID
#381063 Review #381063 is a subjective opinion of poster.
Location
Bossier City, Louisiana
Service
Suddenlink Internet Service
Loss
$65

Overcharged for six months

In December, 2011, Suddenlink changed the price of the HD converter boxes from $9.99/month to $5.00/month. I have 3 of these boxes. They continued to charge me the higher price for six months. This December, 2012, the price of the boxes went up to $6.00/month. Of course, the increase was immediate. I called them about the six month overcharge and was told that the overcharge was caught in their annual audit and thats when the price was corrected. They agreed to credit back one month of the overcharge, wasn't that big of them! Very poor business practices. I will be looking into satellite.
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2 comments
#832943

Digital converter box is cheap ***. I never had one last 6 months. Now on 4th or 5th since digital came on line.

#595277

Hi- My name is Shannon and I am with Suddenlink. I would appreciate the opportunity to look further into this for you.

Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thank you!

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ID
#375844 Review #375844 is a subjective opinion of poster.
Location
Mckinleyville, California
Loss
$80

Disconnection for no reason

I had Suddenlink in my vacation home and they continually fail when it comes to their billing dept. I paid online and they'd say they never received payment although I'd have to prove to them with a bank statement. So they would disconnect my service then tell me I have to pay them a reconnect fee after they made the mistake. Funny thing, ok not so funny, every time I spoke with a service rep they all gave me totally different information. This happened 4 times in one year. We work out of our home then our lines were disconnected with no notice, so we couldn't work!!!! Terrible!!!!! We Switched everything over to Dish TV and Internet and they are cheaper, faster Internet, more channels, HDTV, payments can be easily made on the TV or their website and they confirm payment with an email same day! Do not use Suddenlink for any reason...Dish is way better.
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ID
#373616 Review #373616 is a subjective opinion of poster.
Location
Truckee, California
Service
Suddenlink Tv Service
Loss
$500
There service is spotty (high speed internet of theirs is a joke), plus their prices are obscenely high. I've been paying their cable bill (at service provided to a property which I legally own) via a credit card of which I am the only authorized user. When I...
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40 comments
#1077496

be honest, I'm really pissed off by this terrible internet speed and connection! This is *** the WORST!

Internet I have ever used in my entire life. I pay 60 dollar pay for this *** Internet, I won't even use it for free and I would choose other internet provider as soon as possible!

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ID
#373238 Review #373238 is a subjective opinion of poster.
Location
Lenexa, Kansas
Service
Suddenlink Internet Service

Fluctuation in speeds from two internet browsers...both fluctuate

Thank Goodness for speedtest.net...having a global standard for testing modem speeds...Suddenlink charges higher fees for speeds above 15 for download speeds and 1.5 for upload speeds...It Cannot sustain download speeds in the Payson area due to 'old ' equipment...They will charge 35$ to have their service person come out and correct this problem...and it is ongoing...Do not accept this from this cable company...Ifg you are paying extra for highspeed internet...test your speeds...They are not aboe to sustain high speeds in Payson...ever...Your tests will fluctuate far below 15...with in three minutes...it will vary from 7 to barely below 15 to 19 and back dow with three successive test on both Safari and Firefox...
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9 comments
#769729

@ SDLshannon

Please, quit using such a HORRIBLY canned response. Try typing as if you're replying to an actual person.

you have the SAME response over and over. Just more proof how bad your company is.

#616711

Hi- My name is Shannon and I am with Suddenlink. I am sorry to hear you are having trouble with consistent speed and would be happy to assist in a resolution.

Please email me at shannon-AT-suddenlink-DOT-com. Thank you!

#616152

Oops. Didn't mean to click the '***" button.

You're experience mirrors mine. I'm paying for 30/2 speeds, and every evening speeds drop below 2 megabit down.

#614295

Hi Jim Bob- My name is Shannon and I am with Suddenlink. I would be happy to help resolve any trouble you are having.

Please feel free to email me at shannon-AT-suddenlink-DOT-com.

Thank you.

#613023

I wouldn t bother with suddenlink, their very expensive for something that keeps cutting out. It cuts out and turns blocky and stops at least 20 times in an hour show.

It makes me not want to watch tv. i know its nit a box issue because it happens on every channel in every room of our house. I watch Netflix and Hulu more than I use my suddenlink which costs me 20 a month vs. 150....

Plus Netflix and Hulu are better quality, It s disappointing, really, a waste of money. I feel bad for people who think this is a really good service.

Don t waste your money, it s not worth it to keep supporting a business that keeps screwing people over. :(

#872124
@PissedConsumer613023

They keep shutting my services off hasn't been 30 days yet had services turned on july 29th. an they shut my internet off aweek or two later tell me iowe 16 more dollars so i paid now they shut me off again

#872694
@PissedConsumer872124

Hi – My name is Kacie, and I’m with Suddenlink. I’m sorry to hear that your experience with us has been less than exceptional.

I’d be happy to help.

Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

#591182

During a service call to SuddenLink, I recently tested my upload speed at .52... And they're still telling us we have to pay full price.

#590547

Hi- My name is Shannon and I am with Suddenlink. I am sorry to hear you are having trouble with your internet service and would be happy to work with Senior Management in your area to resolve.

Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thanks!

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ID
#373131 Review #373131 is a subjective opinion of poster.
Location
Payson, Arizona
Service
Suddenlink Internet Service
Loss
$253
New Reviewer

Suddenlink is terrible.

Suddenlink is the worst. I was promised "high speed" internet. What I have cannot be called "high speed". They are a complete criminal organization for promising me 1.5 to 5 Mbps but delivering only 96 Kbps. WTF? How is it that they can get away with such an obvious fraud? I mean what is it in the business world that now allows Suddenlink to get away with such an obvious lie? My thought is that they will eventually sell out to an unsuspecting buyer who will then be stuck with 1.4 million upset customers. I trust that the government FCC will get involved and press for criminal charges.
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2 comments
#630921

*** TINA You can't really help, you know how bad your company sucks so please for you social life, quit and work somewhere else.

#580339

Hi - My name is Tina and I am with Suddenlink. I would be happy to help with any issues you may be experiencing with your service.

Please feel free to contact me directly at tina-AT-suddenlink-DOT-com for assistance. Thank you.

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ID
#366180 Review #366180 is a subjective opinion of poster.
Location
Kingwood, Texas
Service
Suddenlink Internet Service
Loss
$27

Suddenlink email crashes nationwide and they tell customers nothing

Suddenlink's nationwide email crashed on Nov 29, 2012, wiping out all email content for customers-- inboxes, folders, and contacts all disappeared. You would think Suddenlink would send an email about this to their customers, or at least post a notice on their website, but they did not. I only found out about the problem when I logged onto my email and it was blank. A websearch found local news reports of what had happened, but again, nothing on Suddenlink's website. I have had mediocre customer service from Suddenlink... sometimes very helpful sometimes totally useless, but this is inexcusable.. they certainly owe their paying subscribers an explanation of what happened and what to expect in terms of restoring lost emails.
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7 comments
#577934

If people would stop relying on their ISP to be their primary email service then wouldnt be that big of a deal. Common sense should make you rely on a web mail as your main email.

If you use Sl or ATT or similar then you move or discontinue their service, you lose your email address.

Why not just have yahoo, Gmail or the like? DUH!

#577537

I've had no email from Friday morning through Sunday. Now I have only a couple days worth and am missing all crucial prior emails/attachments in folders.

Totally SOL.

I guess I'm not part of the "vast majority" that has full service yet.... :(

#579062
@PissedConsumer577537

Me too! I can't send emails on my droid and it has only happened since the crash. They are blaming it on Verizon - funny how it happened at the same time of their crash.

#577328

All customers should now have the ability to send and receive email through Suddenlink’s email service, and the vast majority should have full service, including access to all mail, folders, contacts, and settings. We will continue working until the remainder of customers have full email service restored. I'm very sorry for the inconvenience and thank you for your patience as we continue to work to restore full email service for all customers.

#577248

Slink email was back on yesterday and appears2B off again this morning. I don't use webmail so haven't lost saved stuff.

HOWEVER, it appears that every hour the service is out we are missing emails. Are these being archived to be re-sent to us when 'they' fix it?

#577182

Completely agree and completely frustrated with Suddenlink! I am in the middle of a big Christmas project and now can't access past emails I need. I hope the kids understand that Suddenlink didn't think it was important enough to tell their customers!!

#577003

Have suddenlink email and going for 2 plus days now,still no server. Sure hope they get the problem fixed soon!

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ID
#364097 Review #364097 is a subjective opinion of poster.
Location
Eureka, California
New Reviewer

Uninformed employees, skipped appointments

Got home from two week vacation, DVR blinking 8888. Reset, unplug, replug no change. Spent 22 minutes of my life listening to how sorry they were for my inconvenience and ads for their products waiting for "tech" support. Explained issue, repeated earlier resets, was told to get a new box tomorrow. Asked about business hours on Saturday, was told they closed at 2. At 1:10, the sign was pointed out to me showing closing time as 12:30. Spent another 20 minutes as above and was promised that a service tech would deliver a new box to my house. 7:00 PM and no show. This "service" sux.
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1 comment
#577383

Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear of your recent experience and would appreciate the opportunity to resolve this for you.

You can contact me via email at shannon-AT-suddenlink-DOT-com. Thanks!

ID
#363964 Review #363964 is a subjective opinion of poster.
Location
Tyler, Texas
New Reviewer

Failed to install services on appointment date, refused to rectify situation.

After having my services prematurely cut off, I called on Tuesday the 27th to pay the extras fees and setup the appointment to have a technician back out to turn on my Internet and phone service. The appointment was scheduled for 9/29 between 10 am - 2 pm, but when I got home at 5 pm I still had no phone or Internet. I called the office and was told by the operator that my service request had been setup wrong by whomever I had talked to on Tuesday so my appointment had been canceled and I should have been notified. I was not sent an email nor did I received a phone call. I was then told the soonest I could possibly have someone else sent out was Wednesday December 5th, almost an entire week later. I told her that would be fine for the phone installation, but I desperately need the Internet back on by the next day (my husband is stationed overseas and is only able to contact me through Skype on pre-scheduled dates, the next being Saturday the 1st of December). I was told that would not be possible and I was even refused a request to be notified if there was a cancelation so that I may be squeezed in. I understand that their technicians are busy, but I would have thought after their mistake they would have been quick to rectify the situation. Apparently customer service is not much of a concern for them.
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1 comment
#576204

Hi Octadeca- I’m sorry to hear of your recent experience and would appreciate the opportunity to help resolve this for you. Feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thanks!

ID
#363471 Review #363471 is a subjective opinion of poster.
Location
Farmers Branch, Texas
Service
Suddenlink Installation
New Reviewer
I started using Suddenlink as my ISP two and a half years ago, as they were (and still are) the only broadband provider in my area. At the time, I was renting while waiting for my home to be built, and was told by the Suddenlink salesperson that if I went with a two...
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2 comments
#575794

Hi- Shannon from Suddenlink here. I know we have been working together, and I apologize for any inconvenience.

I do believe we have you scheduled for an install currently.

Should you have any need for assistance in the future, please don’t hesitate to reach out to me. Thank you.

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ID
#363013 Review #363013 is a subjective opinion of poster.
Location
Eureka, California
Service
Suddenlink Installation
New Reviewer
If Suddenlink is in the Top 10, I would sure hate to run into number 11. This is by far the worst company I have ever done business with. Their Cable TV service is pure lousy, (Cable TV has been around for 30 years, not sure what's holding them up). They now want you...
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2 comments
#1649104

*** customer service in local office, totally *** pictures as if they are using a 40 year old computer to control broadcast, and extortionary high prices. Continual raising of fees.

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ID
#358507 Review #358507 is a subjective opinion of poster.
Location
Houston, Texas
Service
Suddenlink Tv Service

They allowed me to get a second extentin on my bill cable is the best babysiter ever

I have been with suddenlinkefor, for seven years at first i thought they were to expensive. But it is true the more you bundule the more you save.I love my internet service it is very fast and anytime i have a problem they know just how to fix it even when im frustrated they are very proffesonal. My kids stay out of my hair a lot more with the diffent channals music and phone servive they provide i would be so stressed out with out cable it is truely a life saver i havent went to a movie and over 2 years becouse they have so many on epice i love sudden limk it is part of my life .My favorite art is movie night with my teens all 4 of and there friends they love it we watch movies and eat pizza and rootbeer floats and it the only time we can all sit down together with out fighting thank you sudden link you the best
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1 comment
#540182

Thanks for the positive review and for being a continued Suddenlink customer!

ID
#343818 Review #343818 is a subjective opinion of poster.
Location
Pineville, Louisiana
Service
Suddenlink Internet Service
New Reviewer

Suddenlink is up to some fruadulent billing

--I first get Suddenlink when I move to a very rural part of AR in Nov. 2010. Prior to the move, I schedule services for cable TV and internet to be connected at the new house. I was told in that phone conversation that I was to pay the tech who comes to hook up the service "the first month's bill". Luckily, I wrote everything down that I was told. Tech comes, hooks it up, I pay him, everything's great. About 5 days later, I get a bill for "first month's" service. I call them and explain that I had already paid the tech the first's month's bill. "Oh, you are right. Just disregard that bill". Ok. I thought it was weird and not the most honest billing practices, but whatever. My monthly bill is $104 and some change. --April 2012. I have become obsessed with the ID channel, but have to watch it when I visit other people who have different cable providers. I call up Suddenlink and was told I could add a very small package of channels that would include ID for about $6 per month. I'm super excited and say "do it!" Well, the next bill comes and it turns out that Suddenlink thinks $6 is more like $15. I'm not happy, but I chalk it up to extra taxes and enjoy the ID channel. My monthly bill is now $119 and some change. --June 2012. I buy my first house, but it's in the same geographical area, so I didn't move far--still have to use Suddenlink. I call to set up transfer of services and I'm told that there will be a $45 transfer fee but they immediately offer to split it up over the next 3 months which would be an extra $13.34. I say "great" and the tech comes and hooks it up at my new house. I had actually paid my Suddenlink approximately 2-3 days before I moved so I wasn't expecting a bill anytime soon. But, of course one showed up at my house within a week of me moving. It was for $151.34! I call Suddenlink and they explain that I didn't actually owe them anything and they had no idea why I got a bill. "Disregard it". About this time, my upgraded package's channels are not working. The picture is always stuck on the screen and the sound just goes out--but only on those channels including ID. I call and report that, they schedule a tech person to come, but that guy never shows up or calls to tell me why. Luckily my friend was able to sort of fix it (I still have problems with it, but not as bad). --July 2012. I get another bill for $151.34. I call Suddenlink again and I'm told, "you only owe us $14.01". I ask several times "are you sure" and I'm promised that I only $14.01. I was never explained why, but whatever I pay it. --August 25, 2012. I just got another bill for $151.34. Why? I had been paying $119 since April, expected to pay an extra $13.34 for the next 3 months--how do you reach $151.34? I call Suddenlink once again. At first I'm told that I had an outstanding balance of $18. I ask for what and why is that not on my bill. She tells me that the outstanding balance wouldn't be on the bill. WHAT?! Every bill I've ever paid has the balance on the next bill if you don't pay the whole thing. Then she says that the fees for my services have gone up starting in July. By $19 per month?! I ask her why I wasn't notified of this increase--"I don't know". Really?! So, I guess as of now my monthly bill is $151.34. I live out in the middle of no where, so my options for services (especially internet) are limited. I think Suddenlink is fully aware of this fact and knows they can charge me pretty much whatever they want, I can't do a lot about it. I have to have internet for work. Any suggestions? Should I call back and tell them I refuse to pay these new mysterious fees? Help!
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1 comment
#588172

After my initial report written in August 2012, I e-mailed the Suddenlink employee who responded to the report. She in turn put me in touch with a Suddenlink employee from the local Suddenlink store.

This local employee and I conversed over e-mail and she was able to refund me the $18 mysterious increase I was charged, and waived the $45 transfer fee. I was then told by this local employee that my monthly bill would be $118.98 which I was fine with. I paid the September, October, and November's bills with no problem at the agreed upon rate. However, December's bill was $120.86 with no explanation as to why it had increased.

Because it was such a small difference, I didn't contact anyone to question it. But I had a feeling this was just the beginning and I was right. The January 2013 bill is suddenly $131.54, again with no explanation for the increase. I called Suddenlink's 1800 number, but was on hold for nearly 15 minutes.

I gave up on that. (They never tell me why the bill went up anyway).

I then e-mailed the local employee who had helped me before. I am still waiting for her response, but it seems as though this will only continue as long as I'm a Suddenlink customer.

ID
#341566 Review #341566 is a subjective opinion of poster.
Location
Russellville, Arkansas
Service
Suddenlink Service Transfer
New Reviewer

Outage after outage

I pay for 15mgs we seem to always be running @ 2 to 5 on internet test speeds, call them they say it will be fixed they have outages and up grades , maybe I should just start paying them for the speed I receive on average for the month. Now it seems that they have a statewide outage. Second one this month. I am beginning to think suddenlink is a company pretending to know how to run a business. Also I purchased my own modem years ago (a motoralla high speed modem for 129 dollars) tech told them they were connecting customer owned modem but they still charged me rent!? On the modem. Refusal to pay rent charges has been futile. I wish there was competition for cable internet, then they would be forced to provide actual customer service. By the way I had to type this from my phone i have no internet.
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4 comments
#529847

Same issues since the 15mbps free upgrade. Run 1 to 5 mbps during peak hours of the night and very unstable ping and packet loss.

After about midnight it goes back to 15mbps and is stable.

Have contacted them many times with the issue still unresolved. Did not even explain themselves or offer discount on monthly bill.

#946869
@PissedConsumer529847

logan your lucky you get that much during Peek times im at .50 this has been going on since Dec of 2014 till now they say they need a Part at the local office they cant support the amount of people using there service ... but they still wanna get paid!

#529734

Hi - My name is Tina and I am with Suddenlink. I'd be happy to work with management in your area to investigate your speed issues.

Please contact me directly at tina-AT-suddenlink-DOT-com. Thanks!

#529282

I have the exact same problem here in Midland Texas. They're charging me for a cable receiver 120$ that the previous renter had on their account.

He must not have wanted to pay so they must figure I wouldn't mind. Plus- internet sucks.

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ID
#339147 Review #339147 is a subjective opinion of poster.
Location
San Francisco, California
Service
Suddenlink Internet Service
New Reviewer

Suddenlink

I have hosted two websites from my home over cable internet for four years. Lake Havasu City, Az recieved a "speed upgrade" from Suddenlink on August First that prevents ALL inbound traffic to my home-hosted websites. Suddenlink personnel have spent substantial time trying to resolve this problem and have been professional and courteous, but have been completely inept and unwilling to consider that their upgrade inadvertantly included an unintended firewall. Suddenlink insists that there is no problem because I'm able to surf ! I really dont want to go back to phone company DSL, but I require an open two-way connection!
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1 comment
#538780

I DID NOT get satisfaction by establishing communication with one of the suddenlink reps that posts here. Only more unhappiness!

Instead of contacting me ahead of time and selling me a solution to stay online, they essentially made changes that shut me down followed by a week of denial followed by the revelation that they never intentionally provided the service I lost!

It cost me plenty to find a different way to go ON MY OWN! Thanks Suddenlink!

ID
#337281 Review #337281 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona
Service
Suddenlink Internet Service