Suddenlink
Reviews and Complaints
Complaint
- All
Preferred solution: Price reduction
User's recommendation: Don't get
Issues with my bill
Preferred solution: Price reduction
Complaint
User's recommendation: don't use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI HAVE HAD ENOUGH OF SUDDENLINK!!!!!!!!!!
After sending emails to the corporate top executives I was handed off to another customer service person. Then when I couldn’t get through to her, I was given to a rude gentleman who without reviewing my account told me to just pay my bill. I requested a supervisor and...
The technician came to install my services (TV, Internet and Phone) and did not install the phone. I had internet for 3 days and then my services were disconnected for "nonpayment".
It took me till October 27 to get the account to a point that someone would help. I paid what they asked after over 50 calls to Suddenlink. Finally, a sweet older woman that was a supervisor took over and straightened out the account. 3 days later they came and REINSTALLED my services.
This occurred on October 27. I then enjoyed service till Jan 4 when my services were disconnected again for "NONPAYMENT" yet I had been calling daily to get my account balance so that I could pay the $163.73 that was supposed to be my bill. To my surprise my bill was $711.24. I almost fainted.
They were charging me for a charge on my bank account that they were not authorized to charge till the 28th of the month. I am a 20-year veteran teacher and get paid monthly. When they came to install the services the 2nd time, they said that I had a returned bank draft that I had to pay from the original charges. The supervisor said that I did not have to pay it since it was not authorized, and it was removed from the account, but someone put it back when the services were reinstalled.
Then they added charges for the technician coming 5 different times to install the phone. 2 times I was told by the technician that the phone install was not on my account. The other 3 technicians never showed up, and I am being charged for "customer was not home". One visit the representative told me it was due to inclement weather on a day that was 82 and sunny.
The other two stated I was not home, yet I got a substitute teacher and took the day off (my leave costs me 325.74 per day for a total of $651.48 in lost wages) while I sat on my front porch or in my garage with the garage door open waiting for the technician to arrive. One of the days was for a Sunday and the representative said that the technician wanted his day off, so they would reschedule me for a later day (8 days later). In the meantime during all this my son cannot attend school due to health-related issues and a risk to Covid-19. As the situations gets worse, I have requested 18 different times for a supervisor to return my call and to date I have still not gotten this taken care of and my services are now being disconnected.
Suddenlink or AT &;;;;;;;;;;;;;;;;;;;;;;; T are the only providers I choose,andd I refuse to use the other provider. I have returned the old equipment to the storeaspromisedd, and it took 3 months to get that credited to my account.
Once again, I have no service and my bill is now $901.54 and I have only had service with Suddenlink/Altice since October 27, 2020. I am begging to be heard by someone and treated like a decent human being. I have been threatened by your representatives, told I was worthless and that I was a deadbeat and to just pay my bill.
When I went to return the equipment 9 others customers came in with bill complaints and were told that billing does not do their jobs and to call the retention department and gave us all a number and sent us on our way. Again, treated like we have the plague and were all deadbeats. Several of those customers were elderly and it was horrible how they were treated. I am 56 and wasn't treated any better.
If I do not have service, I cannot do my job if my district forces us all to go remote due to the rise in Covid cases.
My son is not getting an education due to the services I am willing to pay for (regular monthly bill) but am getting charged an outrageous amount. I humbly beg you to help me with this situation. I am only one of many that are being treated and robbed of money for charges that do not make sense or are lies.
Just like you, I need the internet and other services to do my job and enjoy my life. Suddenlink has caused me to have health issues now that I am on blood pressure and medicine for an ulcer.
I am not sleeping since I am worried about my son's education. While I realize I probably will never hear from any of you I wanted to at least try. I need your help and as I sit here I have now been on hold for 1 hour and 43 minutes and transferred or called back 7 times. This is normal when I contact Suddenlink.
Do you know what the consumer is dealing with and how awful we feel when dealing with your offices? Do you know how many people are losing money to you for false charges.
This was an email that I sent to the corporate offices in New York addressed to the CEO and Customer Relations Director.
To this date they have not responded. I do not recommend Suddenlink to anyone!
- Decent internet most of the time
- When they work it is great
- No compassion for customers
- Lying workers
- Charges for no show of technician
Preferred solution: Stop the billing errors and provide the services we need in order to do our jobs and educate our children !!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaThey tell people you don't owe anything
The internet usually doesn't work, some days are worse than others and we are sick of it
- No pros
- Charging for undelivered services
- Terrible technical support
Preferred solution: Freakin internet that works!!
User's recommendation: If only I could give a negative star rating.. Don’t do it! Not worth a penny.
Finally spoke to a supervisor!!
User's recommendation: Don’t move to Georgetown and expect to operate a business from home because it will cost you an arm and a leg.
Classaction lawsuit
Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be theft .. so I am starting a list of all there victims to try and get restitution for this crime if you wish to join me email me at bblynn007@***.com
NO PHONE SERVICE
CONTINUOUS NIGHTMARES WITH SUDDENLINK
CONTINUOUS NIGHTMARES WITH SUDDENLINK! I change my modem to a personal Arris modem and was told by Suddenlink tech it can take up to 24 hours to provision the new molding after nearly a week a second technician was sent out and it was determined that my modem was bad.
I sent the modem back to Arris and there is no issue with the modem! I ordered add-on cable service, the tech came out installed the cable box waited an hour and then left stating it could take up to 48 hours to provision. Provisioning never happened. A second technician came out to replace the defective cable box.
He waited an hour for provisioning. Provisioning never occurred so the technician left and said it would take up to 48 hours. Provisioning never happened on cable box 2. I called SuddenLink and told them to cancel the cable that their technicians could never get to work or get provisioned dont know what is the truth.
The SuddenLink rep told me to watch my bill. Over this past weekend, I receive notification that my bill was due for $109 and my previous month payment was late $10.20 with risk of being shut off. I paid my bill on time. On 1/4/2020 I called Suddenlink waited on hold 1hr 09mins to have Altice answer the phone, she could not help and transport me to Suddenlink.
It was the same number I had called 877-794-**** and waiting 1hr 9mins to be answered by a *** mobile company SuddenLink solicits! In the meantime, I join the SuddenLinks CS chat and I have been on the chat for 2 hrs 33 mins. When rep finally answers (1:30 mins after initialization of chat) the rep tells me to resolve the billing iss I need to call the sales Dept. Gives me a phone number 877-694-**** with a menu and no option for sales!
Took the option for add additional services and have been on hold another 1hr:11 mins. and was put through to the mobile company AGAIN. And AGAIN I am being told there is nothing they can do to help. I need to call another number.
The guy put me on hold to call their numbers and go through the menu options. I will have it to make yet another call!
Unbelievable!!! I have screenshots of the entire chat with SuddenLink!
Preferred solution: Improve your customer service and give half a damn about your customers
COST is outrageous
- Good speed
- Cost to high for tv
Preferred solution: Price reduction
User's recommendation: they have a monopoly here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sawyerville, AlabamaCable
Meed to speak to an American
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lubbock, TexasUnresolved account payment and equipment issue after service was cancelled
- No humans available
- High charges over bogus usage claims
Preferred solution: Let the company propose a solution
User's recommendation: Do not do business with these crooks.
Sent me to collections for equipment that was returned
- Losing equipment and still charging customers
Preferred solution: Apology
User's recommendation: Find another provider
- Prev
- 1
- ...
- 16
- 17
- 18
- 19
- 20
- ...
- 181
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
i am having massive problems with suddenlink. i had my cable channels shut off but still kept my wifi, internet and phone, my bill for this past month was 447.15.
wtf! i have informed s/l that the bill will be paid when *** freezes over!!
A class action lawsuit against them sounds great. However, I encourage you to use spell and grammar check on your post to solicit support with these efforts.
Do you have an Attorney retained to file the lawsuit? Regards,
We have been with Suddenlink for many, many years. With both of us having work at home positions, having our internet work is critical.
However, for months I waited for the service to get better. It didn't. We did have one or two service calls. Nothing changed.
The last tech, I use the term lightly, claimed it was because they were installing new fiber optic lines. I seriously doubt it. For the entire time of this week, our internet is up and down, up and down, up and down. I can't even finish ONE thing!
We told them it was urgent and yet it takes ten days for them to get there. Pissed was completely correct. Centry link is our only other viable choice and they are much worse. Which is really pitiful.
This is not a case of where we live. This is a case of Suddenlink is under staffed, staff is underqualified, and they do not want to send people out, OR, send us new equipment.
I have had enough. If this costs either of us or jobs, we will sue them.
I have been waiting for 6 weeks. Canceled the internet because they do not care about my area.
The cable is heavily pixelated unable to watch.
Still paying them to watch 12 channels for $120.00 a month. Other companies will not climb on my roof so I'M screwed.
While your argument is definitely valid, the problem is that you do not understand that any class action lawsuit against SL will immediately fail. Why?
Because as suddenlink customers your continued use of suddenlink service means you agree to the terms of service agreements. In those agreements you have for the better part of the last decade have been required to abdicate your legal rights to sue in class action specifically under the Arbitration act provisions in your SL terms of service agreements. So no lawyer is going to take up a class action suit, no matter how valid the claims are, because ALL of the people involved have agreed to waive those rights and agree to settle disputes under binding arbitration. This is why it is absolutely imperative you A: know what you are agreeing to, B: Do not agree to things you do not agree with and C: fight to defend your rights to prevent the erosion of consumer rights.
The latter of which might well be too late to fix now that the arbitration act provisions have been strengthened under Pai & Trump and had the better part of a decade to go from "being slipped under the radar" to industry standard operating procedure. So good luck with your claim, but it WILL fail.
I have called over 50 times and had 3 techs come out that can't fix TV service. They want me to pay for service that has not worked in 2 months. I will spend the money to file a lawsuit against them.
count me in
Our internet on my whole road goes out when temperatures are at freezing last few years been when it got around 25 but now it’s happening at around 34 degrees it’s going in and out they send techs out but wait u til temps are higher and says nothings wrong
Of all the places I've been. Suddenlink is the worst service I've had.
They're too expensive.
You have to use their modem or else the service won't work. And the internet continuously drops
I was promised every single time I called that it was taken care of. I continued to get billed as before and never received credit promised.
It ended with them picking up the equipment and I no longer have Cable or internet. It was if I was in the wrong. Not the case at all. I spent endless days and hours trying to resolve it.
I had been a customer for over 5 years. They'd promise to take off the overcharges. NEVER DID!!!!!! I WAS PROMISED TO HEAR BACK FROM A SUPERVISOR.
LIES LIES LIES... I DON'T KNOW HOW THEY GET AWAY WITH THIS. I even went to the local office, and was told that they don't handle private accounts. I was told to call them.
I was so frustrated I sat at her desk and said ok. This is how I get treated. I literally could loosing verbatim what would be said. It's script!!
You don't get customer service and they brush you off and lie!!!! The lady still couldn't help me.
She shook her head and she felt bad she said. But I never got help.