Suddenlink
Reviews and Complaints
Over charged
Preferred solution: Full refund
No internet
Preferred solution: My internet fixed with refund
No email
Preferred solution: Deliver product or service ordered
Worst company ever
Preferred solution: Let the company propose a solution
User's recommendation: Run away from this business. They are unscrupulous shysters.
Overcharging an poor customer service
- Fast when it works
- Decent internet speed
- Indifference to problem resolution
Preferred solution: Full refund
User's recommendation: Find a company that cares about their customers.
Very bad customer service
Lost internet service in July 2020. Had 3 different techs come out over a 2 week period, after the third try they got my internet to working.
I get my next bill and there is a 60.00 charge for a service call. I called on 8/26/2020 and talked to Angie, she said she would put notes on my account and try to get the charge removed. I paid my bill on time as I have for the last 20 years with a note inside saying why I was not paying the 60.00 service charge. Got my next bill and the 60.00 charge was still there and now there is a 10.00 late charge.
Called 9/28/2020 talked to Olivia and she was able to get me a 24.00 credit for the service time lost, but would not budge on the 10.00 late fee.
So I am shopping now for bundled service from another company. I have been with Suddenlink for many years always paid bill on time, but this really hacks me to not be able to get the 60.00 service call waived and then the 10.00 late fee, and then Olivia was like talking to a brick wall.
- No pros
- Billing errors and long wait times on phone for service
Preferred solution: Let the company propose a solution
User's recommendation: I would tell them all is well until you have an issue and have to call for service because there is none.
Horrible Customer Service
User's recommendation: Stay Away
To cancel my services
- Overpriced
Preferred solution: Full refund
Poor Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Charles, LouisianaInability to talk to a service rep/live human being
- Work stopped before completed on lake street
Preferred solution: Deliver product or service ordered
User's recommendation: This company was and is totally unprepared with no concept of customer service.
Corporate Escalation
User's recommendation: Altice killed Suddenlink
No internet for 20 hours
Preferred solution: Let the company propose a solution
User's recommendation: Move to where you can choose a new provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO CUSTOMER SERVICE
NOT RESOLVED in any way. Still have no Hd channels and the package I am paying for is supposed to have 225 HD channels
- No humans available
- No customer service
- Infinite loop help computer
Preferred solution: Deliver product or service ordered
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService technician never came
- Horrible ccustomer service
- Unprofessional customer service
- Dealing with the phone reps
Preferred solution: reconnect my phone, credit or refund for the time it was not available
User's recommendation: Avoid Suddenlink if possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Company and Customer Service
- Being left hanging
- Entire system is designed to cheat the customer
- Customer service not fullfilling promises
Preferred solution: Full refund, price reduction and working services
User's recommendation: I wouldn't recommend them to anyone.
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I agree they do have horrible customer and I wouldn't recommend their service to Satan. They will hand up on you.
They will put you on hold for long periods of time. They don't document the accounts like they claim they do. The bill is never the same and it always go up for no reason. They tell you they gone give you a credit and never does.
They charge you for service you didn't have. I hate a switched over to them. This company has turned out to be a rip off. We were trying to lower our bill and it went up to almost 200.00.
The Altice service is not good as the old system. The all in one is really bad and the service goes out a lot so when that happens you have no internet, phone or cable. They owe us for almost a month worth of service and refuse to give it to us not to mention when we had the storm here in Texas our service was down more than it was up and therefore we had no cable, phone, or internet.
Suddenlink is nothing like it used to be and the customer service since they changed it to over the phone has really went down hill. I wouldn't even give them a star and I have worked in customer service for 30 years.