Suddenlink
Reviews and Complaints
Bill pay
User's recommendation: lower bills I am paying 60 more than told not fair
Internet out
On hold too long
User's recommendation: Bad customer service
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Verified Reviewer | Tulsa, OklahomaIssues with my bill
Technician hasn’t arrived yet
- That they were inexpensive
- When they work it is great
Where can I return equipment in Leander Tx
Frustrated
Preferred solution: I would like to get my cable hooked up.
User's recommendation: now is not a good time to ask
Horrible customer service
- Location
- Finally did their job
- Works sometimes
- Bad customer servce
- Poor customer service and phone service
Preferred solution: Price reduction
User's recommendation: Change internet service!
Cable got turned off but I paid my bill this months not due till 20th
Not fixed yet.
User's recommendation: Things have changed since Suddenlink change to Optimum.
Trouble paying bill
Preferred solution: I would like to b able to pay my bill with my debit card
User's recommendation: Let us talk to a representative
I had zero balance on May and now they tell me that I owe them over six hundred dollars for June which is impossible. I have called numerous times and there is no way to get connected to an agent
- Way overpriced
- Impossible to connect to customer service
- Horrible service and communications
Preferred solution: Let the company propose a solution
User's recommendation: Find a company with a better customer service
Supposed past due
- Local service
- Holding customers hostage
- Only service available
Preferred solution: Let the company propose a solution
User's recommendation: Govsomewhere else
Pick up equipment including top of roof
Preferred solution: Let the company propose a solution
User's recommendation: I wouldn’t recommend future customers
Paying for 100 down and 50 up but only getting 3.41 down and 0.11 up
User's recommendation: search for starlink internet services instead
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