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Suddenlink - *** poor customer service

1.0
Details
Was told to pay $335.59 to have services restored and that did not happened. Davian was a blatant liar.
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1 comment
Anonymous
#1770555

Sudden link has provided the WORST service! The wait time is HORRIBLE. Please shop around and save yourself the HEADACHE.

Review
#1691135 Review #1691135 is a subjective opinion of poster.
Service
Suddenlink Customer Care
Reason of review
Not as described/ advertised
Loss
$335
Preferred solution
Let the company propose a solution
I hand an installation app set for 10/26/19 @ 8-11 am. It is now 12:10 pm and no one has shown up. Called cus service waitin on hold for over an hour spoke to Laura only to tell me they may be running behind on another call!!! How is my appt was supposed to the first...
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1 comment
Anonymous
#1772264

I gotta laugh at your situation because I am RIGHT THERE WITH YOU! You cannot get anyone from Suddenlink to show up?

I on the other hand have had 4 DIFFERENT Suddenlink tech's in 3 weeks and NOTHING has been resolved. I still do not have the service I AM PAYING FOR. NOONE at Suddenlink "customer service" nor the techs (customer service;THAT IS A JOKE!!) knows what the *** to do to get my TIVO boxes functioning. My point is that even if you do eventually actually get a tech to show up, your problems with Suddenlink are ONLY beginning.

You are about to go down a dark and long path of shear frustration.

Cut your losses and run FAR AWAY from Suddenlink. I plan to do the same.

Review
#1690852 Review #1690852 is a subjective opinion of poster.
Service
Suddenlink Installation
Reason of review
Poor customer service
Loss
$121
Preferred solution
An explanation at what time they will be here to install

Suddenlink - Poor Technical Support

1.0
Details
I have been with Suddenlink since the early 1990s up to the present. I have never had a lot of issues with technical support until now. I could always get my problems resolved. They had a app conversion in Sept 2019. It screwed up my ez pay. I wanted to delete my payment method and when I tried to remove a payment method, I kept getting an error message, telling it had an issue and couldn't remove it. I then spent 4 days on the phone trying to get it resolved and their support never it resolved.
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Review
#1687816 Review #1687816 is a subjective opinion of poster.
Service
Suddenlink Technical Support
Cons
  • Technical support sucks
Reason of review
Poor customer service
Preferred solution
Please remove my existing payment method that is showing up under my payment methods.
1.0
Details
We recently switched to Suddenlink to take advantage of "lifetime pricing". No increases, no contracts. YEA RIGHT!! First of all they denied the package that we signed up for and tried to charge 50% more for a different package AFTER instalation. After a month the...
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Review
#1687787 Review #1687787 is a subjective opinion of poster.
Service
Suddenlink Tv Package
Cons
  • Horrible customer service
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Let the company propose a solution

Paid the tech suddenlink says they dont have the payment

1.0
Details
on august the 31st 2019 I paid a tech 200.00 dollar money order with suddenlinks name on it to get my cable and internet hookup a month and a halve goes by I get my bill and sudden link says I still owe them 200.00 plus the months bill I called to see what was going on they said I have to pay them that amount I said no and I did give there tech the money order for the installation they said they could not help me and just pay the whole amount suddenlink is a fraud
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1 comment
h.kitchener
#1765510

Now you know why it is a good idea to pay via check or charge card for services like this. If they have no record of you paying, then that's it. You have no way of proving you gave some employee the money order.

Review
#1687016 Review #1687016 is a subjective opinion of poster.
Pros
  • Only option
Cons
  • Every department blames another one
  • Constant channel freezing or pixeling
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
The city of Rocky Mount cut the cable while repairing a leaking gas line. I immediately informed city worker when it happened. City worker left exposed cut line above ground to facilitate a quick splice repair for suddenlink. I called suddenlink and informed them of...
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Review
#1686948 Review #1686948 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$187
Preferred solution
Full refund
Tags
  • Bill Issues
  • terrible Internet
  • No Resolve

Suddenlink in Avondale, Arizona - Bad servive

1.0
Details
my mother has sudenlink and it is one problem after other,i do not think sudenlink employees can do job.
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Review
#1686791 Review #1686791 is a subjective opinion of poster.
Cons
  • Mother has sudenlink oklahoma
  • Mother has sudenlink in enid
Reason of review
Bad quality
1.0
Details
TV been out for 17 days. Had 2 tech's out and they did nothing. Terrible customer service. Hold on phone for 2-3 hours waiting. Live in Appleby, Texas. No TV service. Why can't you send someone out to repair service??? Going to switch to Dish if you don't fix ASAP
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1 comment
Anonymous
#1765372

The city of Rocky Mount cut the cable while repairing a leaking gas line. I immediately informed city worker when it happened.

City worker left exposed cut line above ground to facilitate a quick splice repair for suddenlink. I called suddenlink and informed them of the issue. It took them over a week to perform a temporary repair. Repair tech stated it was only temporary and he would schedule construction crew to come bury new cable.

Temporary repair gave me spotty tv service and zero data / internet service. Suddenlink continued to charge me full price with zero service. I work from home. I have to have internet to perform work duties.

After 3 months of hot spotting my phone to laptop and pure frustration I ordered CenturyLink service and have had impeccable service and uptime. Suddenlink continued to charge me the entire time I had no service and sent 3 different repair techs to my house only to tell me they would have to schedule a construction crew to run new cable under the street. I gave them more than ample opportunity to repair the severed cable. I denied the suddenlink charges to my card and asked numerous times for them to credit me for the criminal fraud they continue to perpetuate.

After changing card number so they could not charge they turned my balance to collections. Hold times are echoed by previous reviewers. This company needs to have a class action law suit filed against them for fraud. Every consumer should file official complaints with their state attorney generals.

This is the business practice we should expect by allowing the government to dictate a franchise monopoly. They are operating so far outside of compliance it is disgusting. All the reviews I've read ... I echo the sentiments.

Horrible company, horrible customer service. horrible pricing. They cant give cable tv away.

This is why their business is failing and losing marketshare everywhere. I will see you in court suddenlink.

Review
#1685150 Review #1685150 is a subjective opinion of poster.
Service
Suddenlink Tv Service
Cons
  • Unprofessional customer service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Suddenlink in Tyler, Texas - Worst company to deal with

1.0
Details
Not getting what I paid for call and nobody can record that I have called before keep giving me the runaround worst company that I've dealt with ever in my life it's horrible service customer service sucks it is a bad company to deal with we need to get rid of this company once and for all
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Review
#1683956 Review #1683956 is a subjective opinion of poster.
Cons
  • Broken promises
  • Customer service and installation
  • Failure to provide decent customer service and informaiton
Tags
  • Constant Price Increases
  • Billing
  • Over The Phone Pricing Lies

Suddenlink in Cleveland, Ohio - Tech support

1.0
Details
Yes I had my set ice transferred and last week a man came out to hook my cable and my internet up and he said if he hooked it up I would not have cable so he came out yesterday Nd hooked it up ND my boxes are not working and I want to know why I am paying for ser I e and can it get it
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Review
#1683558 Review #1683558 is a subjective opinion of poster.
Service
Suddenlink Technical Support
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered