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My mother in law is on Hospice and has a life alert system. It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...
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1.0
Plainview, Texas
I didn't like
  • Being left hanging
  • Bad service
  • That they lied about their concern
#1101956
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Customer service is terrible, on the phone and definitely in the Bryan office. On Tues morning there were only two people servicing customers and a line of over 30 min of customers waiting. I checked in and walked out twice. I called Suddenlink three times to get an...
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5.0
I didn't like
  • Paying lots for minimal customer service
#1075073
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Resolved

After stopping my suddenlink service because I moved and the company does not provide services to where I moved, suddenlink sent me boxes to return my equipment in with suddenlink prepaid labels. I put all 6 pieces of equipment in 2 boxes and returned them. Suddenlink...
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1.0
I didn't like
  • Collections
  • Customer service
  • Corporate
#1073233
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I am a new customer who was promised that the cable line would be buried in 7-10 days. My service was installed on 9/23/2016. As of today, the W. VA Customer Service Rep. Scott, did not see a work order to bury the cable. Now, I have been having way too many issues...
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2.7
#929219
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We've had Suddenlink at the house for the past year and the reliability of our internet connection is horrible. I waited and only started complaining two weeks ago, when we were advised to up the speed. We now pay for 100 MB/s but still get the same daily, intermittent...
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Suddenlink Help
Suddenlink Help

Hi - Thanks for reaching out. My name is Heather with Suddenlink Communications. I'm very sorry to hear of the Internet issues you're experiencing. If you could please message...

Anonymous
Anonymous

It's probably because they are cable connection instead of a DSL connection. Cable connections share a connection with the entire neighborhood. Which means your speed will sho...

2.7
#927869
Reply to reviews
Hi - Thanks for reaching out, and we certainly appreciate your feedback. Suddenlink's Residential Service Agreement (RSA) changed on May 15, and a notice of this change was sent to customers on their March billing statements. Part of this change is that monthly...
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#890983
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I'm a contractor for suddenlink. When I started working I was told that I just simply install equipment in a software called Toa. Well just recently I have been have multiple pieces of equipment go "missing." I'm told that I need to find the missing EQ or they will...
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Anonymous
Matt

Can you get with your supervisor to see if they can help

1.6
I liked
  • Life before i worked with suddenlink
I didn't like
  • Policies and practices
  • Equipment thats not actually missing
  • Icoms
#867712
Reply to reviews

Resolved

For well over a year we have received poor internet from Suddenlink. 2 to 3 MBPS is what we get most of the time, we get charged for 30 MBPS constantly. I have called for the last time today. I have been told by the techs that there is a problem with the head units and...
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Anonymous
Anonymous

it says it was resolved they are the only game in town for me too need info help me

Suddenlink Help
Suddenlink Help

Hi - Samantha with Suddenlink here. I'm sorry to hear that you've been experiencing an issue with your internet service. If you could please email me directly with your accoun...

4.0
#816654
Reply to reviews
Ok - what's with this company?!?!? I moved 6 wks ago & cancelled service. They OWE me a refund. I called today & was told it was not approved yet?!?!? Say what??? The CSR told me it would be approved within the week - I asked what the holdup was - no response....
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Suddenlink Help
Suddenlink Help

Hi - My name is Kacie, and I'm with Suddenlink. I'm so sorry that you've experienced an issue with the refund you've been expecting. I'd be happy to research this for you. Ple...

1.0
#621580
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Really?? Internet goes out and it is 48 hours for tech appt??? And that's because they did shoddy wiring to begin with. I can"t do my job application, kids can't do any homework requiring research, forget emails, and did I mention the DVR is connected to internet? So...
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Suddenlink Help
Suddenlink Help

Hi – My name is Kacie, and I am with Suddenlink. I am sorry to hear that your experience with us has been less than exceptional. I would be happy to look into this for you. ...

1.7
#556900
Reply to reviews