Update by user Jan 14
Currently, the "view" link to my data usage has been re-enabled. However, when I go to that page, the data is missing.
Normally, it would show my usage up to midnight, the day before.
Now it is empty. SL playing more games.
Original review posted by user Dec 12, 2018
I don't have unlimited level of service. If you don't have unlimited data use, not being able to monitor monthly and daily usage, can and will cost you money.
In the past couple of weeks, SL has disabled that feature on my account. After chatting w/ a rep, I was told it was temporary...the system was being upgraded. Since no other online tool has been affected like this (disabled), I feel confident it was done on purpose to either get me to upgrade my level of service or cost me money in overage fees. Neither is acceptable to me.
I don't need behavior manipulation like this, after being a loyal customer for 20 yrs or more. I don't like being shut out of all the killer deals on unlimited data being offered to new customers only, either.
Attached pic shows the "view" link missing from my data usage category.
Product or Service Mentioned: Suddenlink Account.
Reason of review: Poor customer service.
Preferred solution: Enable data usage online tool..