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CHARLES GERACI, CPA, PFS
REGISTERED INVESTMENT ADVISOR
9 N. Longspur Dr.(281) 367-****
The Woodlands, Texas 77380
FACSIMILE TRANSMITTAL COVER PAGE
Date:March 31, 2020 From: Charles Geraci
To: Suddenlink Fax #: 866-721-****
Subject: Billing Error Access Code - 2262
RE: Account Number - 07708-1****3-03
Copy To Consumer Complaint Center - FCC Fax at
Per this FAX, please cancel your last invoice to me in the amount of $176.94
I discontinued my service and returned equipment on March 1, 2020 as directed by your local office and was given a receipt for the equipment return.
I was told that there would not be any further charges, including the month of March. I have contacted your call center on two (2) separate occasions and requested to remove the charge. Both times I was on hold for 1½ hours to talk to a representative and was told both times that a supervisor would return my call within two (2) hours. No one has returned my call as yet and I will not wait another hour plus for someone not to be able to help.
Thank you in advance for your prompt attention to this matter. Regards
Monetary Loss: $177.
Preferred solution: Cancel last invoice - ($176.54) because the service was discontinued and equipment returned on March 1, 2020I was told by the local office that their would not be a charge for the month of March if I met the march 1 deadline .
Suddenlink Pros: Able to get service.
Suddenlink Cons: Only provider in the area.
Location: 134 Cable St, Onalaska, TX 77360