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Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be theft .. so I am starting a list of all there victims to try and get restitution for this crime if you wish to join me email me at bblynn007@gmail.com

Review about: Suddenlink Wireless Internet Service.

Reason of review: Problems with payment.

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Anonymous
#1386722

Suddenlink is going to start charging for the HD DTA and remotes required to get see cable TV on my Smart TV.See the information below from my latest bill.

My question is... if that HD DTA or BOX is required to descramble or decrypt their signal so that I can actually watch - how is is legal for Suddenlink to now charge me extra for this equipment that is required? Also, I am charged a $5.15 'Sports Programing Surcharge' for channels I don't want and never watch. I am also charged $10.00 for 'Broadcast Station Surcharge' for channels I am getting by using an antenna with better picture quality.

So I will be paying $40.00 extra a month for nothing! Time to dump them!

You currently receive equipment necessary to descramble or

decrypt the basic service tier signals (either a set-top box or

CableCARD) free of charge. Effective with your next billing cycle,

Suddenlink will begin charging you for the equipment you received

to access basic service when Suddenlink started encrypting those channels on your cable system.

The monthly charge for the HD DTA will be $3.50 Beginning with your November bill statement, the monthly rate for each non DVR cable box (including remote) will be $10.00 a month.For current pricing, please see the "Monthly Charges" section of this bill.

Anonymous
#1350705

Let me guess you have a plan for up to 200mb but only get 199 or something similar?The key to this is the part that says "up to".

Perhaps you have an outdated computer/tablet/router/etc that isn't capable of getting the full speed.But no matter what your issue I guarantee that at the modem you are getting full speed if you've bothered to have a technician come out.

Anonymous
to Anonymous Lake Havasu City, Arizona, United States #1353658

Let me guess...you work for Suddenlink....no, their service sucks...I pay for 400 service, and as I'm writing this I'm getting 4...that's right...F-O-U-R...4 megs...suddenlink is garbage...but only choice if you want any kind of speed....google fiber can't come fast enough....

Anonymous
to Anonymous Lufkin, Texas, United States #1353755

I have Consolidated Communications service for internet and landline phone in Lufkin TX.Land line phone service is great.

DSL (internet) is crappy. I pay for 15 MPS and receive very close to that WHEN IT WORKS. You may be in the middle of internet use and it will suddenly slow down. It slows down with no reason, often losing internet completely.

Have contacted their customer service multiple times. They first have me reboot the modem, which seems to bring it back temporarily. Next, they send a tech out and he also seems able to fix it temporarily. But it goes out again.

They have changed cable coming into house. Changed modems. Worked on connections down the road, worked on cable down the road. Still the same problem.

Dish states internet is not provided by them in this area.

Am considering Suddenlink, but not sure if it is any better.If I do switch, I'll post hereabout results.

Anonymous
to Anonymous #1371884

Oh no that comment is right on point.I've lost wages.

It's every single day. Tech come out? Yes absolutely but they never have anyone that can come in less than 2 or 3 days. My line disconnected from the pole on a Thursday and they said they'd send some one out on Sunday.

I've had my router replaced twiRight now my download speed is 12. One device connected.

I've been on hold for tech for 50 mins.I'd love to switch but I literally have no other option.

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