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Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be theft .. so I am starting a list of all there victims to try and get restitution for this crime if you wish to join me email me at bblynn007@***.com

Reason of review: Problems with payment.

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Guest

i am having massive problems with suddenlink. i had my cable channels shut off but still kept my wifi, internet and phone, my bill for this past month was 447.15.

wtf! i have informed s/l that the bill will be paid when *** freezes over!!

Guest

A class action lawsuit against them sounds great. However, I encourage you to use spell and grammar check on your post to solicit support with these efforts.

Do you have an Attorney retained to file the lawsuit? Regards,

Dontray Wkb

We have been with Suddenlink for many, many years. With both of us having work at home positions, having our internet work is critical.

However, for months I waited for the service to get better. It didn't. We did have one or two service calls. Nothing changed.

The last tech, I use the term lightly, claimed it was because they were installing new fiber optic lines. I seriously doubt it. For the entire time of this week, our internet is up and down, up and down, up and down. I can't even finish ONE thing!

We told them it was urgent and yet it takes ten days for them to get there. Pissed was completely correct. Centry link is our only other viable choice and they are much worse. Which is really pitiful.

This is not a case of where we live. This is a case of Suddenlink is under staffed, staff is underqualified, and they do not want to send people out, OR, send us new equipment.

I have had enough. If this costs either of us or jobs, we will sue them.

Guest
reply icon Replying to comment of Dontray Wkb

I have been waiting for 6 weeks. Canceled the internet because they do not care about my area.

The cable is heavily pixelated unable to watch.

Still paying them to watch 12 channels for $120.00 a month. Other companies will not climb on my roof so I'M screwed.

Guest

While your argument is definitely valid, the problem is that you do not understand that any class action lawsuit against SL will immediately fail. Why?

Because as suddenlink customers your continued use of suddenlink service means you agree to the terms of service agreements. In those agreements you have for the better part of the last decade have been required to abdicate your legal rights to sue in class action specifically under the Arbitration act provisions in your SL terms of service agreements. So no lawyer is going to take up a class action suit, no matter how valid the claims are, because ALL of the people involved have agreed to waive those rights and agree to settle disputes under binding arbitration. This is why it is absolutely imperative you A: know what you are agreeing to, B: Do not agree to things you do not agree with and C: fight to defend your rights to prevent the erosion of consumer rights.

The latter of which might well be too late to fix now that the arbitration act provisions have been strengthened under Pai & Trump and had the better part of a decade to go from "being slipped under the radar" to industry standard operating procedure. So good luck with your claim, but it WILL fail.

Kimra Evf

I have called over 50 times and had 3 techs come out that can't fix TV service. They want me to pay for service that has not worked in 2 months. I will spend the money to file a lawsuit against them.

Tanayah Okw

count me in

Lariya Dmi

Our internet on my whole road goes out when temperatures are at freezing last few years been when it got around 25 but now itโ€™s happening at around 34 degrees itโ€™s going in and out they send techs out but wait u til temps are higher and says nothings wrong

Guest

Of all the places I've been. Suddenlink is the worst service I've had.

They're too expensive.

You have to use their modem or else the service won't work. And the internet continuously drops

Timiya Mxa

I was promised every single time I called that it was taken care of. I continued to get billed as before and never received credit promised.

It ended with them picking up the equipment and I no longer have Cable or internet. It was if I was in the wrong. Not the case at all. I spent endless days and hours trying to resolve it.

I had been a customer for over 5 years. They'd promise to take off the overcharges. NEVER DID!!!!!! I WAS PROMISED TO HEAR BACK FROM A SUPERVISOR.

LIES LIES LIES... I DON'T KNOW HOW THEY GET AWAY WITH THIS. I even went to the local office, and was told that they don't handle private accounts. I was told to call them.

I was so frustrated I sat at her desk and said ok. This is how I get treated. I literally could loosing verbatim what would be said. It's script!!

You don't get customer service and they brush you off and lie!!!! The lady still couldn't help me.

She shook her head and she felt bad she said. But I never got help.

Guest

Henderson Texas service area. charges late fees even though paid on time, same time every month.

the account page shows when bills due and paid, i have bank statements showing dates when paid. customer server sucks when called, cant ever understand them as they speak in broken English, they tell me im wrong and they are right no matter what documents i have to back it up.

Guest

Bossier city la only has one provider..suddenlink. Bills are going higher as sevice sucks.they pre-bill for services as channels are removed.you cqn never speak with a live agent since they became altice.we are stuck payinf for lousy service , old blockbuster movies, and low internet because they are the only service in town.

Armel Iva

We had a line down due to a Truck hauling logs. It took almost a month to get my service restored and the line re-attached.

I have 15mbs internet and cable with them.

I pay $90 of my bill for internet my area was promised that 50mbs and higher would be provided after 2 months of advertising it. It never came we never got the upgrade to 50mbs and the signal for cable is poor at best.

Konstantina Vgo

Put My Name On The List Poor Service And High Bills My Name Is Donna Lilly

Guest

In Truckee California and we are all getting screwed by Suddenlink. Would love the opportunity to join a class action lawsuit if possible.

Robert W Mnj

The run around is all a person gets. Down for two weeks.

And as the temps change, then some. If you are a part of this company. And Using this method to slow down the prosses. You will be hearing from me.

It's *** new ballgame now. Morality goes a long way. Do you belong to China? If you are not.

Excuse my anger.

I am getting some one to represent me and all the rest of you too. Done playing around.

Zaquan Onr

Yes Iโ€™m in new Bern North Carolina and Iโ€™d like to be put on the list my name is Antoinette Mckeithan and I just got a bill saying that I owe them $400 and that I transferred some rest and Iโ€™ve never even had suddenly and I got charged another $45 for one over my Internet when I thought I had unlimited Internet And as soon as I started going off about it she donโ€™t tell me donโ€™t talk to her like that then said if we disconnected sheโ€™ll call me back she never did

Guest

I've been screwed over by Suddenlink for years as everyone is saying they are the only provider so you pay or you lose it. I have yet to still get my equipment they were supposed to come out in May called and they told me they had nothing scheduled when they had made the appt themselves.

I was told I had to pick up they refused to ship.

Three nearest location was six hours from me. I want in on the lawsuit

Guest

In Dayton Texas here internet has gone out 5 times in the past 2 hours

Guest
reply icon Replying to comment of Guest-1866967

I am a brand new customer and have everything documented on all of their bs! 3 no call no shows, finally came only did a partial job.

Paid $169 for what amounts to basic cable in the living room.

No internet, no phone, no bedroom tv. It's bs!

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