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Many, Many problems with Customer Service and Technical Dept. I have been paying extra for 100 MBS download speed for six months. Many Problems with this/ First, I was told that the modem supplied by Suddenlink would not handle the speed I was wanting after three...
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1.4
I didn't like
  • Customer service and treatment of long time customer
#1095682
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Suddenlink told us if we signed up we would get Netflix for a year free. Two weeks later we call to see where our Netflix info is and they tell us we can't have it, it should not have been quoted to us. They also told us they would bury a line they ran across the...
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1.0
#1095260
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I ordered the suddenlink double play for $79.99 per month. In the double play advertisement they listed the 150 channels you would get for $79. In my first bill I noted charges of $10 for local service and $5 for sports channels. When I contacted suddenlink and spoke...
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#1094582
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Suddenlink - Sudden link sucks

Suddenlink
#1095064
1.0
Details
You can not watch any NFL game but the Dallas Cowboys and Houston Texans. Like wtf, not everyone is a fan of those teams. I would love to be able to have some variety and see the team I like or whatever game I want to, is that to much to ask?
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Suddenlink - Not-so-good experience

Suddenlink
#1090819
Cost change after installation. Installation incomplete. Had to call serviceman out several times. Company just doesn't seem to have it all together. Paid for one month then went back to previous provider.
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Suddenlink - Pixelated, missing stations audio skipping

Suddenlink
#1090018
1.1
Details
I am so frustrated with Suddenlink!! This has been constant since July 8th 2017 and when you call the human robots about it they will read from their script and politely tell you to go pound sand!! There is no outage!! This company is stealing my hard earned money by charging me for services NOT rendered I am sick of the fraud!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Suddenlink sucks

Suddenlink
#1088218
1.0
Details
Suddenlink has the worst cable and internet service i have ever seen i am constantly having problems with my internet dropping out and the cable frezzes while watching. And customer service is just as bad i would not recomend suddenlink to my worst enemy
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Value for money
Standard basic cable is a joke.very few of the channels are worth watching.maybe 2 movie channels out of 75.rest is cooking shows,shopping networks,game shows,preaching,etc.late night tv will go off and somtimes dosent come back on for hours.after reading some of the...
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#1094212
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going to find new internet and phone service no offers for old customer i have dish for 3 yrs they will give me a deal suddenlink will tell you no way like saying f -u dum dum only for new ..you are *** to us ..dish has a 2yr deal record 8 shows at a time . 49.99 free...
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#1092878
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Today is August 26, 2017. Earlier this week had a several hour outage of Suddenlink TV/Cable? After several calls and several hours, service was restored. Today lost Suddenlink phone service, no dial tone! Called Suddenlink and after tech rebooted, I unplugged and...
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#1092722
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I have had suddinlink for 3 months, and have been contacting them 1 to 2 times a week,when my phone would work. They knew about the problem cause it was there under ground cables, they kept sending out people,the first time it was cause they gave me a broken an used...
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Anonymous
Anonymous

*** off with Sutton link since yesterday, no one fixing anything, trash company

Anonymous
Anonymous

They have a computerized phone service and hang up on you when you have tech problems. The only respond on weekdays and usually forcyou to pay a bill

I didn't like
  • Service
#1092299
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My internet has been just shutting off at least 3 or 4 times a day. I've done everything unplugged the modem waited plugged it back in and it seems I just have to wait till the service kicks back in. It has been doing this for the last two months or so. My son had...
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#1091972
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After signing up and being ripped off with extra charges to start with service wasn't fully functional in my area. I cancelled and they sent box for returning equipment. Mailed 2 weeks ago and got bill today for 500.00. Rude customer service woman just kept saying we...
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1.0
#1091400
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I was overcharged 331.47 on a closed account. The automatic system charged our credit card a month 7/28 after the account was closed. We moved and cancelled the service on 6/29 I have been trying to get the money back for a month now. I ve called over 8 times with the...
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1.0
I didn't like
  • Still charged after cancelling service is wrong
  • Incompitent
#1091324
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