Rocky Mount, North Carolina
1 comment

Service is constantly out but everytime i call i'm told there's no reported outages in my area.Finally had a tech come out to make sure it wasn't faulty equipment.

Seriously nice guy, couldn't ask for a better person. He checked everything then made a call to his engineering dept. They said it was a glitch in their system and politely said that customers would just have to wait. Not once did a CSR call me to offer a discounted rate until it was fixed or credit my account.

That told me a lot about Suddenlink. So i went looking around for a different provider and found them. When i called to cancel my service and after i explained in depth the reason i was cancelling, i was dealt another slap in the face, they offered to reduce my bill $20 a month for the exact same service.REALLY? That's what they call helping a customer, by offering the same s#%t service i already have.

I asked how many cancellation calls have they been receiving in my area and all she said was A LOT. I asked about reducing my last bill to reflect the true amount of service i actually received and i swear i heard her giggle. My very last day with Suddenlink is Nov 8th, i can't wait!

I haven't decided if i'm going to pay them the whole amount all at once or $5 a month, you just enough to *** them off but also just enough to keep it from going to collection.I can handle paying a late fee/s.

Review about: Internet Outage.

I liked: Ease of payment.

I didn't like: Paying for bad service.

Review #549433 is a subjective opinion of a user.

2.0
Website
Product or Service Quality
Customer service
Price Affordability
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Suddenlink?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Suddenlink Help
#889172
Hi – My name is Kacie, and I’m with Suddenlink. I’m sorry to hear that your experience with us has been less than exceptional. I’d be happy to help. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

You May Also Like

"When I returned home Thursday afternoon my internet service via Sudden Link was inoperative.After 3 attempts at resetting modems and routers I figured it was..." Read more
"After leaving Centurylink due to our old 3mbps + phone that cost ~$100 we changed to Suddenlink for their 15/1 for ~$50. There is no doubt the speed is..." Read more
"So I switch from AT&T to Suddenlink around the first of August. Originally I signed up for their home phone/Internet bundle. I only needed the Internet and was happy with..." Read more
"Suddenlink offers internet throughout much of NE Harris County. In Kingwood, which has upper middle class to very wealthy residents, they offer speeds over 150Mps. In Huffman, which is more middle..." Read more
"Good morning I purchased 2 pair of uggs from the walking company in October 2016 approximately 5 months ago. On March 20th I attempted to put on a pair of..." Read more
"If you go to that page you will see what Greystar does! I have went and reviewed other properties owned and operated by Them And Eastern Arcadia Investments, and apparently..." Read more
"I purchased a computer (Dell) from QVC back on 1/2014 and with this laptop computer came a lifetime guarantee with PC Treasures that I would have a lifetime guarantee to..." Read more
"I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry..." Read more