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I sent certified letter with final payment to Suddenlink in Philadelphia November 6th requesting end of service before December 05, 2020. I have no contract nor any equipment.
Received the return receipt November 12th. Continued to be billed for two months. Many calls and no apparent intelligent life on their end of the phone. Went to the local office and they said they could not help, nor shut off service.
Customer relations said they didn't get the shutoff notice until Jan 6th which is the beginning of the new cycle. Apparently their internal communications are so bad it takes nearly two months to transmit a certified letter internally. I called numerous times with no avail.
These people are prime examples of horrible customer service and intentional billing against customer wishes, even when the service is off. On top of that, their internet service was slow and unreliable.
Our entire neighborhood had a new fiber competitor install service and Suddenlink lost most of their customers.
I have made formal FCC and BBB complaints.
Today I got a bill from a collections company for the Suddenlink bill that I do not owe. Looking for a class action law suit against Suddenlink.
Preferred solution: Full refund.
Suddenlink Cons: Incompetent customer service.
Location: Conroe, TX 77301
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