Original review updated by user Jan 04, 2021
CONTINUOUS NIGHTMARES WITH SUDDENLINK! I change my modem to a personal Arris modem and was told by Suddenlink tech it can take up to 24 hours to provision the new molding after nearly a week a second technician was sent out and it was determined that my modem was bad.
I sent the modem back to Arris and there is no issue with the modem! I ordered add-on cable service, the tech came out installed the cable box waited an hour and then left stating it could take up to 48 hours to provision. Provisioning never happened. A second technician came out to replace the defective cable box.
He waited an hour for provisioning. Provisioning never occurred so the technician left and said it would take up to 48 hours. Provisioning never happened on cable box 2. I called SuddenLink and told them to cancel the cable that their technicians could never get to work or get provisioned dont know what is the truth.
The SuddenLink rep told me to watch my bill. Over this past weekend, I receive notification that my bill was due for $109 and my previous month payment was late $10.20 with risk of being shut off. I paid my bill on time. On 1/4/2020 I called Suddenlink waited on hold 1hr 09mins to have Altice answer the phone, she could not help and transport me to Suddenlink.
It was the same number I had called 877-794-**** and waiting 1hr 9mins to be answered by a *** mobile company SuddenLink solicits! In the meantime, I join the SuddenLinks CS chat and I have been on the chat for 2 hrs 33 mins. When rep finally answers (1:30 mins after initialization of chat) the rep tells me to resolve the billing iss I need to call the sales Dept. Gives me a phone number 877-694-**** with a menu and no option for sales!
Took the option for add additional services and have been on hold another 1hr:11 mins. and was put through to the mobile company AGAIN. And AGAIN I am being told there is nothing they can do to help. I need to call another number.
The guy put me on hold to call their numbers and go through the menu options. I will have it to make yet another call!
Unbelievable!!! I have screenshots of the entire chat with SuddenLink!
Product or Service Mentioned: Suddenlink Tv Service Installation.
Monetary Loss: $100.
Preferred solution: Improve your customer service and give half a damn about your customers .