Suddenlink Phone Numbers and Emails

Toll-Free Number:

  • (877) 694-9474
    New to Suddenlink

Customer Service:

  • (877) 694-9474
    New to Suddenlink
  • (844) 874-7558

Business Customer Service:

  • (800) 490-9604
    Suddenlink Business Phone

General Info:

  • (877) 794-2724
    General, billing or technical support
More phone numbers and emails Less phone numbers and emails

Suddenlink Contact Information

Suddenlink Website:

Suddenlink Online Chat:

Corporate Office Address:

Suddenlink Communications
520 Maryville Centre Drive,
St. Louis , Missouri 63141
United States
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Suddenlink Rating Based on 1.6K Reviews

Rating details

1.5
more details
Customer service
Product or Service Quality
Price Affordability
Website

Rating stats

Rating trend

Summary of Suddenlink Customer Service Calls

1.8K TOTAL
CALLS
05:47 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Suddenlink Customer Service?

Payments and Charges Question:

  • “Billing”
  • “Bill”
  • “Billing question”

Staff Question:

  • “New service”
  • “No service for 3 days”
  • “Services”

Product/ Service Question:

  • “Disconnect service”
  • “Not working”
  • “Internet not working”

Request for Information Question:

  • “Trying to reschedule”
  • “To see how much I have to pay to restore my cable service”
  • “Questions about my bill”

Activation/ Cancellation Question:

  • “Cancel plan”
  • “Cable issues. Brick mode activated.”
  • “Cancel service”

Account Question:

  • “Need new user name & password”
  • “Account number”
  • “Email login”

Shipping and Delivery Question:

  • “Where is my sceduled technician”
  • “I never received my deposit back I have been waiting for almost a month do I need to sue the company and my name is Kimberly Sneed”
  • “Never called me back and didn't receive equipment that I was supposed to get”

Return/ Replace Question:

  • “Change address”
  • “Extension on return of equipment”
  • “Trying to return equipment”

Refund Question:

  • “Refund”
  • “I can't use this sim since my phone is locked and I want a refund”

Cards Question:

  • “Received a reward card for Amazon but I have not received it”
  • “Received a reward card”
  • “Give my new bank card number for ez pay”

Employment Question:

  • “I get paid tomorrow at 2pm my kids needs to do homework can u turned service back on”

Other Question:

  • “No WiFi”
  • “Extension”
  • “Add more speed”

About

Suddenlink Terms of Service
To read more: https://www.suddenlink.com/terms-and-policies
Suddenlink Privacy Policy
To read more: https://suddenlink.com/privacy-policies
Suddenlink FAQ
To read more: http://help.suddenlink.com/Pages/default.aspx
Top Suddenlink Services

Internet Service, Customer Care, Bundle

Top Suddenlink Products

Account, Website, Safeguard Protection Plan

Suddenlink Pros and Cons

Pros: High speed internet, Fast when it works, Internet, Customer service deleted any good feelings i had for the product, Only option

Cons: Poor customer service, Raising prices, Unreliable service, Uncaring customer service, Poor service

Related Companies

Altice, Optimum, Cablevision, Altice Mobile, i24 NEWS

Summary

Suddenlink is a top ten private provider of communication services in USA. It has about 1.4 million subscribers of cable broadband services operating in 18 states in mostly medium-sized communities. Suddenlink Communications, formerly Cebridge Connections headquarters in St. Louis, MO and it is part of Cequel Communications, LLC and it counts about 5700 employees. It traces the history from February 2003, when its management team undertaken management of the post-bankruptcy assets of Classic Communications, which served remote suburban areas, smaller towns, and rural communities. Among Suddenlink services and products are: Digital Cable, Video On Demand, High-Definition TV, High-Speed Internet, Digital Phone, Media Cable Advertising etc.

Suddenlink reviews and complaints

Suddenlink is ranked 401 out of 1712 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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