All I wanted to do was arrange for a disconnect of my services. I am moving on June 1st but my billing cycle ended on May 28th.
Since I didn't want to be without internet for those three extra days - I set up for them to turn my internet off on June 28th. About four days later in mid May - no internet. Turns out they turned it off already! It took two more days for them to send a technichian to fix their own mistake - then on top of that they billed me for the reconnect fee plus for the internet that I had been paying $30 a month for - they put me on a $76 dollar's a month and already billed me for it.
Now every time I try to call to disconnect - they're offices are closed and I get different answers for every person I talk to with the company. Totally incompetent employees - will NEVER use this company again.
Product or Service Mentioned: Suddenlink Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
I didn't like: Complete incompetence in every area i had to deal with.