I ordered the suddenlink double play for $79.99 per month. In the double play advertisement they listed the 150 channels you would get for $79.
In my first bill I noted charges of $10 for local service and $5 for sports channels. When I contacted suddenlink and spoke with customer service rep....she informed me that the local service charge was for local CBS, NBC and ABC channels. The $5 charge was for ESPN and ESPN2 and Fox Sports. I informed rep that those channels were already listed under the channels received for the $79 package under channel listing.
Her response was along the lines of..."we know this but management refuses to change their advertising or to stop the surcharges". Nice...
Come on suddenlink...either clean up your advertising (I chose $79 package based on channels listed) or stop extra billing for channels listed under double play package. Its false advertising.
Product or Service Mentioned: Suddenlink Double Play Bundle.
Reason of review: Pricing issue.
Preferred solution: Price reduction.