1.9K views
17 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.4

I had a question regarding my bill. It was RIDICULOUS that there is NO WAY to talk to agent immediately!!!!

Your system is made to *** off customers or get them so aggravated they give up. Why did it take me 45 minutes to get a person????? I tried to pay bill online and wouldn't let me change to earlier date than due date.

I decided I will call & ask someone. NOT- after your system kept repeating the same things over & over; SORRY I DIDN'T GET THAT,,, REALLY why wasn't I transferred to an agent then NO your system just started repeating the same *** thing .Seriously is that any way to treat people who pay your salaries????I can guarantee you that as soon as AT&T is in my area I will switch even if it costs more!!!!!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Suddenlink Pros: Can provide higher speed internet.

Suddenlink Cons: Complete incompetence in every area i had to deal with.

Location: 124 Beckley Crossing Shopping Center, Beckley, WV 25801, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Have the same problem!!!!

Guest

amen

Guest

The most inept organization I have ever encountered in my 40+ years of communications. They wonโ€™t be around long.

Guest

Iโ€™m pissed how the *** do you talk to a representative! I paid my bill Saturday and I called Monday and now itโ€™s Tuesday!

Still no internet!! I like there speeds but they treat customers horrible! They are lucky there isnโ€™t much to choose from around where I live! We shouldnโ€™t have this much damn trouble to get ahold of them!

Iโ€™m pissed! Definitely not referring family or friends to Suddenlink!

Guest

I've been trying for 2 days to get someone in billing. I have to wait over a week to set up a time for someone to call me back! This is ludicrous!

Guest

On hold 50 minutes ? I wonder what their EBITAH scores are.

Decided to back door and tried to up-grade and they jumped right on the phone, but nooooo access to my account to help. Will never recommend. Late payment slips and then they send me a $10.00 late fee... Really ?

not here!! Bad as I hate to say it I guess satellite is my only option.... What a mess suddenlink is....

Poor management, unresponsive employees and ZERO personal touch. Worse than a doctor with no bedside manner !!!!

Guest

Worst tv provider in the world can't get a person to talk to

Guest

Same B/S in Kingman Az

Guest

I liked better when it was Cox Cable, at a lower cost & more reliable. So tired of jumping through the hoops to reach a live person only to have them hang-up on you when asking hard questions about bandwidth coverage and pixelated channels.

Each cable box upgrade is worse than the last. Analogy TV/Cable worked so much better than digital. Preparing to Cut-The-Cable for a Sudden-UnLink, goodbye & good riddance! Hello TV Antenna...

I'm Back! Antenna tip the 150+ mile ones are junk, the average range 70 miles, which could be longer or shorter due to numerous reasons.

Guest

Same here.

Guest

Exactly how it goes. It's impossible to talk to a human and the machine won't give you the options you need. Suddenlink is the worst of the worst when it comes to *** ISPs.

Guest

Chris's is full of *** you cannot all these numbers you cannot speak to a live person so you have to drive all the way to the store to speak to a live person after going through 9000 *** phone numbers I wouldn't have Suddenlink if my life depended on it

Guest

I felt as though your comment deserved a response.

The Suddenlink automated system is clearly designed with the objective in mind to reduce the need for employees.

This increases their profit in a very short term and short sighted way, at the cost of customer satisfaction and future popularity/success.

I recently spent an hour trying everything to contact a human from Suddenlink. I now have a working method and I would like to share it with everyone so nobody else has to waste hours in a rage.

***TO SPEAK TO A REAL HUMAN FOLLOW THESE STEPS***; Step 1, call the Suddenlink number and wait for the main menu options.

Step 2, go to Billing. Step 3, they will mention your street address and ask you if it is correct. Say NO. Step 4, they will ask you to enter the last 4 digits of your social security number.

Enter a FAKE number.

Step 5, They will ask for a 4 digit pin associated with your account. Say "I don't know." Step 6, They will say that they cannot continue in the automated system and you will be given options to be directed to REAL HUMANS!!!

Hope it helps!

Guest
reply icon Replying to comment of Guest-1384818

This works by the way!! Thank you so much!

Guest
reply icon Replying to comment of Guest-1384818

It works

Guest
reply icon Replying to comment of Guest-1384818

It worked! After being hung up on for 2 days, i got through!

Guest
reply icon Replying to comment of Guest-1384818

Its wonderful that you go through those three hundred hoops to connect with a live HUMAN.. from like Bangladesh..

or some country, who has broken English. I understand America hard earned dollars of 200 a month needs to go to these countries to support their economy but I WOULD LIKE MY house cable to work properly. The customer service, from some other country, in some other language first says, I am just a telemarketer I just read from a script, I have access to your bill but I do not have authority to repair a mistake on your bill.. Exact words were a little different more like the tech said he replaced a wire..

UM NO he rebooted the system said their wasn't enough power due to the type of box to send a good signal to living room and other bedroom. UM NO he did not replace any wire..

( Must be a check box the techs can use) I WANT AMERICA MADE THINGS> I WANT CUSTOMER SERVICE RESTORED LIKE IT USE TO BE WITH LET SAY COX CABLE> I WANT MY BILL FIXED>>> sorry I am in a foreign country, I speak another language first, We are a third party telemarketing scripted but human if that helps.. No no it doesn't

Suddenlink Reviews

  1. 1132 reviews
  2. 380 reviews
  3. 124 reviews
  4. 32 reviews
  5. 26 reviews
Suddenlink reviews