I had a question regarding my bill. It was RIDICULOUS that there is NO WAY to talk to agent immediately!!!!
Your system is made to *** off customers or get them so aggravated they give up. Why did it take me 45 minutes to get a person????? I tried to pay bill online and wouldn't let me change to earlier date than due date.
I decided I will call & ask someone. NOT- after your system kept repeating the same things over & over; SORRY I DIDN'T GET THAT,,, REALLY why wasn't I transferred to an agent then NO your system just started repeating the same *** thing .Seriously is that any way to treat people who pay your salaries????I can guarantee you that as soon as AT&T is in my area I will switch even if it costs more!!!!!!
Product or Service Mentioned: Suddenlink Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Can provide higher speed internet.
I didn't like: Complete incompetence in every area i had to deal with.