Suddenlink - How to talk to live person YOU CAN'T
I had a question regarding my bill. It was RIDICULOUS that there is NO WAY to talk to agent immediately!!!!
Your system is made to *** off customers or get them so aggravated they give up. Why did it take me 45 minutes to get a person????? I tried to pay bill online and wouldn't let me change to earlier date than due date.
I decided I will call & ask someone. NOT- after your system kept repeating the same things over & over; SORRY I DIDN'T GET THAT,,, REALLY why wasn't I transferred to an agent then NO your system just started repeating the same *** thing .Seriously is that any way to treat people who pay your salaries????I can guarantee you that as soon as AT&T is in my area I will switch even if it costs more!!!!!!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Suddenlink Pros: Can provide higher speed internet.
Suddenlink Cons: Complete incompetence in every area i had to deal with.
Location: 124 Beckley Crossing Shopping Center, Beckley, WV 25801, USA
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Have the same problem!!!!
amen
The most inept organization I have ever encountered in my 40+ years of communications. They wonโt be around long.
Iโm pissed how the *** do you talk to a representative! I paid my bill Saturday and I called Monday and now itโs Tuesday!
Still no internet!! I like there speeds but they treat customers horrible! They are lucky there isnโt much to choose from around where I live! We shouldnโt have this much damn trouble to get ahold of them!
Iโm pissed! Definitely not referring family or friends to Suddenlink!
I've been trying for 2 days to get someone in billing. I have to wait over a week to set up a time for someone to call me back! This is ludicrous!
On hold 50 minutes ? I wonder what their EBITAH scores are.
Decided to back door and tried to up-grade and they jumped right on the phone, but nooooo access to my account to help. Will never recommend. Late payment slips and then they send me a $10.00 late fee... Really ?
not here!! Bad as I hate to say it I guess satellite is my only option.... What a mess suddenlink is....
Poor management, unresponsive employees and ZERO personal touch. Worse than a doctor with no bedside manner !!!!
Worst tv provider in the world can't get a person to talk to
Same B/S in Kingman Az
I liked better when it was Cox Cable, at a lower cost & more reliable. So tired of jumping through the hoops to reach a live person only to have them hang-up on you when asking hard questions about bandwidth coverage and pixelated channels.
Each cable box upgrade is worse than the last. Analogy TV/Cable worked so much better than digital. Preparing to Cut-The-Cable for a Sudden-UnLink, goodbye & good riddance! Hello TV Antenna...
I'm Back! Antenna tip the 150+ mile ones are junk, the average range 70 miles, which could be longer or shorter due to numerous reasons.
Same here.
Exactly how it goes. It's impossible to talk to a human and the machine won't give you the options you need. Suddenlink is the worst of the worst when it comes to *** ISPs.
Chris's is full of *** you cannot all these numbers you cannot speak to a live person so you have to drive all the way to the store to speak to a live person after going through 9000 *** phone numbers I wouldn't have Suddenlink if my life depended on it
I felt as though your comment deserved a response.
The Suddenlink automated system is clearly designed with the objective in mind to reduce the need for employees.
This increases their profit in a very short term and short sighted way, at the cost of customer satisfaction and future popularity/success.
I recently spent an hour trying everything to contact a human from Suddenlink. I now have a working method and I would like to share it with everyone so nobody else has to waste hours in a rage.
***TO SPEAK TO A REAL HUMAN FOLLOW THESE STEPS***; Step 1, call the Suddenlink number and wait for the main menu options.
Step 2, go to Billing. Step 3, they will mention your street address and ask you if it is correct. Say NO. Step 4, they will ask you to enter the last 4 digits of your social security number.
Enter a FAKE number.
Step 5, They will ask for a 4 digit pin associated with your account. Say "I don't know." Step 6, They will say that they cannot continue in the automated system and you will be given options to be directed to REAL HUMANS!!!
Hope it helps!
This works by the way!! Thank you so much!
It works
It worked! After being hung up on for 2 days, i got through!
Its wonderful that you go through those three hundred hoops to connect with a live HUMAN.. from like Bangladesh..
or some country, who has broken English. I understand America hard earned dollars of 200 a month needs to go to these countries to support their economy but I WOULD LIKE MY house cable to work properly. The customer service, from some other country, in some other language first says, I am just a telemarketer I just read from a script, I have access to your bill but I do not have authority to repair a mistake on your bill.. Exact words were a little different more like the tech said he replaced a wire..
UM NO he rebooted the system said their wasn't enough power due to the type of box to send a good signal to living room and other bedroom. UM NO he did not replace any wire..
( Must be a check box the techs can use) I WANT AMERICA MADE THINGS> I WANT CUSTOMER SERVICE RESTORED LIKE IT USE TO BE WITH LET SAY COX CABLE> I WANT MY BILL FIXED>>> sorry I am in a foreign country, I speak another language first, We are a third party telemarketing scripted but human if that helps.. No no it doesn't