0 comments
1.6

I scheduled a service technician to come to the house to see about fixing the problem for Thursday, October 7, 2021 between the hours of 5-8pm. It was confirmed.

My daughter drove me to Tyler for an outpatient endoscopy at Christus Mother Frances. We had to be there at 11:00 am. Procedure finished and she drove me home. We returned at 3:10 pm.

There was a notice from technician that he came around 2:00pm, and no one was home. I knew we couldnt make it back in time if the time slot was earlier than 4:00. Thats why I chose the 5-8 slot. He left his phone number, and my daughter called him and told him that we when he arrived it was three hours earlier than appointment.

He told her his ticket said 2-5. She told him that couldnt be because we knew we couldnt make it back then. He said he was in Mt. Pleasant getting equipment, and he would be back between 5:00-6:00.

He never showed.

Another tech came Oct 14, and fixed it.

Went out same night. Finally fixed 10/19.

User's recommendation: Keep calling Customer Service, then go with Pissedconsumer.com.

Location: Sulphur Springs, Texas

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Suddenlink Reviews

  1. 1068 reviews
  2. 369 reviews
  3. 119 reviews
  4. 29 reviews
  5. 21 reviews
Suddenlink reviews