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Judy L Brown

4 Cantalejo Lane

Hot Springs Village, AR 71909 4-**-**

To whom it may concern: I am going to tell you a story. I own a house at the above address. I have owned it since 1999. It used to be under an account with Suddenlink as Dwayne and Judy Brown. We were divorced about seven years ago. First my son was living there with his family renting the house while I worked out of the state. The account was under Russell and Shoni Addams. Then my daughter and her family moved in and it was under Lisa Kern. I returned home two years ago and Lisa moved out a few months ago. I paid her overdue bill at Suddenlink and attempted to change this back to my name. I was told it was still under hers. The local office said Suddenlink had taken away their ability to just change an address, even though it is my house. Suddenlink insisted it must come from their office yet I cannot get the office to do anything about this. It is still in her name and I am paying the bills. I cannot change the service to what I want. This is one of the worst run companies I have ever dealt with. I will be back in the state next week and if I cannot get this changed I will contact a lawyer about this company holding the home owner, me hostage. I do not know where my daughter is so she can cancel this. I will also be sharing this on social media everywhere and encouraging everyone to use a different service other than Suddenlink. Judy L Brown

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

Suddenlink Cons: Holding customers hostage, Complete incompetence in every area i had to deal with.

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