Georgetown, Texas
Not resolved
1 comment

our appointment was between 10AM -12 Pm. no show .

finally when i called at 12:55Pm. they inform that it is now changed from 1:15 to 2 pm. since no one ever called me,

I asked for a supervisor..they put me on hold and never transferred my call..instead transferred me to monitoring dept!! I just need to add a key fob. mind u, I was already on hold for 20 min.

this is 2018. they should be able text or call a customer when it is a no show!! very poor communication. I am here visiting from Boston to help out an 80 year old mom. totally wasted time.

Product or Service Mentioned: Suddenlink Customer Care.

Reason of review: Poor customer service.

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Yes this is one of worst companies I’ve dealt with. Same lack of service and no follow-up call.

You spend 30-50 mins in their hold queue. I’m here from South Carolina helping my 95 yr old dad. All I needed was internet. Started the request on Dec 10.

After 3 Technician visits we finally have internet. And someone else’s phone number. It took a couple of days to realize we were not getting calls from friends, nurses as this is a holiday weekend.

How can they be so blame incompetent. I’m furious!!