our appointment was between 10AM -12 Pm. no show .
finally when i called at 12:55Pm. they inform that it is now changed from 1:15 to 2 pm. since no one ever called me,
I asked for a supervisor..they put me on hold and never transferred my call..instead transferred me to monitoring dept!! I just need to add a key fob. mind u, I was already on hold for 20 min.
this is 2018. they should be able text or call a customer when it is a no show!! very poor communication. I am here visiting from Boston to help out an 80 year old mom. totally wasted time.
Product or Service Mentioned: Suddenlink Customer Care.
Reason of review: Poor customer service.