Suddenlink - Not receiving bandwidth I'm paying for

15 of 771 Suddenlink reviews

Since the beginning of november, i've been suffering for a over saturated node on Suddenlink's network.I've had numerious tech calls, on-site visits etc, and the net result from everyone is 'yes we're over saturated' ie.

they have OVER SOLD their bandwith and are not providing to customers what they were sold. I pay for 150mb down (8mb up) and I get that in the mornings usually (not always) but NEVER, NEVER, NEVER in the evenings.

I've seen as low as 4mb down.The link below is a log of my recent tests.

http://www.speedtest.net/results?sh=f47fd0363628cb7c713a372823c8ae5c

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  • What I liked
    • Techs of talked to were nice and helpful
  • What I disliked
    • Bad service for high speed internet

Reason of review:
Bad quality
Preferred solution:
Price reduction
Monetary loss:
$300
Product or service
Suddenlink Internet
Review category
Telecommunications
review #959824 by

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Suddenlink Help

Nov 23 #1244859

Hello - My name is Samantha, and I'm with Suddenlink. I'm sorry to hear that you've been experiencing an issue with your internet service. If there's anything I can do to help, please email me directly at socialsupport-AT-suddenlink-DOT-com with reference to this post. Thank you, -Samantha

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