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1.2

I called into cancel my service and was less than impressed. I was on hold for 20 minutes before the first CSR picked up, who was apparently in a public place (kids screaming in the background) while working from home.

He was polite and agreed to cancel the service at my request at the end of my billing cycle. At this point he tried to sell me phone service at which I stated I'm not interested. He said one more step I have to transfer you to the cancellation department, and I said ok.

This loyal customer retention specialist answers the phone and starts offering me locked pricing for 2 years at $40, which would have been nice if they had offered that two months ago when I called in. I politely say I'm giving my new provider a chance and it's possible that I'll be back.

He is obviously incented to keep customers on the phone. I go through the same speech with him for 10 more minutes and he lobs insults at me, challenges my attention and technical knowledge.

For this portion of service alone, I will NEVER use Suddenlink again.

I suspect I will have the same disconnection service and billing issues that others have reviewed.

Suddenlink leadership needs to overhaul their customer service approach to the market or they won't be around much longer.

I don't normally review companies or products. Hopefully, this helps someone else make an educated decision about choosing Suddenlink as a provider.

User's recommendation: I don't recommend them based on Customer Service.

Suddenlink Pros: Speed of provided service was acceptable.

Suddenlink Cons: Csrs are disrespectful.

Location: 2927 Ridge Road, Rockwall, TX 75032

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#1954562

Update - I received a message late afternoon from Suddenlink that a technician was scheduled to arrive from 10 am to 8 pm. I hadn't requested a service call, so I called.

The appointment was to disconnect my service which I still have 9 days of service remaining that I paid for with my last statement. as of 24 hours later I still have not received an email confirming the service disconnect and a return shipping label.

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