I moved into my new home on May 29th of this year. I had suddenlink installed internet.
They were very professional and I was impressed with the installation service. I noticed that set up a temporary line outside my front lawn. They said it will be a week before some one will come out and bury the line. While in the mean time our internet got slower and spotty I knew it was the line.
Well 138 days later the line is still not buried. I called several times and got the run around. I have been without internet since Sunday and they said they would send someone out to look at the line. And they will bury the line.
Well the guy came out and said I will send someone else out to bury the line. Well today my wife had to stay home to wait for someone to check the internet box and line inside the house. Guess what nothing wrong with the equipment. They will send someone else out to replace the line on Friday.
Will I talked to several manager and found that they do not care. One customer service agent was honest when I asked Would you stay with sudden link if they did this to you? He flat out said no but will try to help me. I was surprised.
Today the installation technician told my wife the same thing. So we are going with AT&T.
User's recommendation: No I would never wish this upon anyone.
Monetary Loss: $10000.
Preferred solution: Full refund.