Hi - Thanks for reaching out, and we certainly appreciate your feedback. Suddenlink's Residential Service Agreement (RSA) changed on May 15, and a notice of this change was sent to customers on their March billing statements. Part of this change is that monthly subscription services will now renew for the full month at the beginning of each of your monthly service periods. (You can find this and additional information here: http://www.suddenlink.com/new-RSA-FAQs).
For example: The service period is from the 3rd of one month to the 2nd of the following month. We are contacted on the 4th of the month to disconnect, which is 1 day into the new billing cycle; therefore, services will be disconnected at the end of the current bill cycle, which ends on the 2nd of the next month. Unfortunately, there's nothing we can do to schedule the disconnect for a sooner appointment.
Please feel free to email me directly if you have any additional questions or concerns. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Dawn
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