Review about Suddenlink Internet from Kellogg, Idaho

My internet is always slow, and when I say slow, I mean Netflix-has-to-stop-constantly-to-load-slow, and that in it self is completely ridiculous. And we pay for 3 meg and you can see for yourself what we're getting.

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Suddenlink Internet
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review #678047
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Aug 11, 2015 #1018295

My phone service did not work for the last few weeks; on 07-26-2015 my wife spoke with suddenlink rep, Mick who advised he would have someone come to the house for a service call. As of 08-03-2015 we had not heard from anyone regarding the service call. I did on 08-03-2015 receive a flier saying that we needed to upgrade our internet and that it could be accomplished by coming by and picking up a new box. I then went to our local suddenlink office where I was told that they would have to install our internet box since we also had telephone service through suddenlink. At that time I again told the lady of our phone troubles at which time she looked it up and advised that a work request had been made by Mick but not sure why it had not been handled. She then told me that she would put it in the computer and that the automated system would contact me when they were en route to my house. (As of this date 08-11-2015, still have not got that call either, so I guess no upgraded internet speed for me but the full price of high internet). On 08-07-2015 I did find in my mailbox an offer for NEW Costumers of T.V. and the very same internet I should have for $50.00. This did not sit well with me as I pay $68.00 for a phone that doesn’t work and the same internet. I did call suddenlink at that time and spoke to Jose about the offer for 50.00 t.v/internet vs. my package and explained to Jose my issues. Jose was very nice and very polite to me but really could not answer as to why new... Show more

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Suddenlink Help

Aug 07, 2015 #1016945

Hello - My name is Kacie, and I'm with Suddenlink. We're sorry to hear that you've been experiencing an issue with your internet service. We'd be happy to help. Please feel free to email us directly with your service address, and please reference this post. Our email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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