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I have been a Suddenlink customer for over 10 years bought since Altice bought out Suddenlink the company, customer service and quality of service has plunged to an all-time low. We recently bought a new house and had Suddenlink cable, internet and phone installed. The...
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1.1
I liked
  • Technicians
I didn't like
  • Bad service
  • Customer service
  • Billing
#1236566
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About 5 years ago I had Suddenlink for one month. The first and only bill was for$265.00 I called another provider, as soon as I saw the bill. One week later I had a new provider and returned the box to Suddenlink. To get voice mail on the phone, I had to enter a code....
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1.0
#1235972
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My husband and I have had Suddenlink for over 10 years. This last year has been a nightmare with them. Their internet continuously drops out and every month my bill has been going up by 2 to 5 dollars. I called to check about having someone come out and check our wires...
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1.0
#1235551
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I was pleased with Suddenlink in the beginning. Installer was great. Speed and reliability are decent. We’ve had service go out once in 4 months. My problem is that in 4 months, they haven’t buried the cable. I thought maybe it was due to winter and waited until April...
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2.6
Branson West, Missouri
#1234916
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I have had nothing but problems since the first week of service. Poor installation, equipment failure, and a $1600 charge for equipment I can't return. And now, with no store closer than 5 states away, (yes 5), they want me to pay $50 to send back the equipment. The...
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#1234608
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If you are paying for 200 mbps speed, expect around 100 mbps IF you have a new modem, slower if not. It's kinda like ordering a large pizza and the delivery driver eats 1/4 of it on the way and then drops another 1/4 on the way to the front door, and by the time it...
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1.6
I didn't like
  • Does not deliver what i pay for
#1234430
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I had my internet down from suddenlink on 22nd March called and spoke to customer service they tried rebooting and it did not work so they said they have to send technicianand said that if we take their monthly service protection we don’t have to pay $60.00 fee. We...
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1.0
#1231629
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Suddenlink - It sucks

My service had been off about 2 weeks then still have this high bill. No compassion Renee Bellard 3184366990
#1230172
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I live in Greenville NC. Aside from Century Link which still uses old copper wires, Suddenlink is the only game in town and they exploit this to no end. Be prepared for bill *** Originally my bill was around $55 per month and I haven't experienced many outages or...
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1.0
#1229740
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Contact Suddenlink

Mailing Address:
SUDDENLINK COMMUNICATIONS
6710 Hartford Ave
Lubbock, TX 79413-6234
Phone:
(877) 694-9474
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Internet and phone have been out for a month. Techs have been sent out twice. Last one said they needed a bucket truck, and they never came back. I called again. Supervisor assured me theyd be here today. We waited all day, but they never showed up. I called again to...
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#1228926
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