Yes I have complained. They are overcharging me internet. example today is 10/17/2018 I have use 78 gm for internet. by the end of the month I will have overage. I have asked for a bill that show what I am using because the bill show nothing. this has to be illegal....Read more
Dear Sudden Link, I write you with grave concern on how your services are being provided to the North Dallas surrounding communities. I, Catherine McCauley, have been a brief user of your service and experienced numerous difficulties. And from my research, I am not the...Read more
I didn't like
Suddenlink TV boxes
Suddenlink has been escalating their prices for cable and WiFi. I recently ask one of their service personnel and I asked about this problem and he said that Suddenlink was fixing to change the TV boxes and cable so they can detect when customers are disconnecting the cable and keeping the Local Channels and WiFi only to connect the Firestick, Apple boxes to view free movies.
Always having a problem with this company. Please go with another company and hopefully get good customer service. Cable is constantly going out. On screen it states: "YOUR SET-TOP BOX IS NOT AUTHORIZED" this stays on for about a minute and then goes back to the...Read more
Teays Valley, West Virginia
I didn't like
- Poor customer service
- Ineffectual customer service
I am appalled at the Customer service in this giant of a company. Someone already commented about the lack of competitors and I believe this to be true. They have become too big for their britches and have no quality control or a reason to do so. I have dealt with them...Read more
I signed with Suddenlink for internet only and had problems with service right away. There were times I went WEEKS without internet. I had numerous visits from their service techs and multiple frustrating conversations with agents when they charged me for things that...Read more
I have internet service with SuddenLink. The service is always going in and out. The modem resets itself several times a day or just shuts off completely. I called customer service to try to get this issue resolved. I get told I might get charged $60 to have someone...Read more
Do not I repeat waste your time and money. It all sounds good but trust me it’s not worth it! I started 8/14/2018, today is 10/8/2018 I have had outages in and out through out the whole months. It’s a tug of war to get a credit and when the technicians do come out all...Read more
I tried to view my bill on line, but the system wasn't working. I called Suddenlink to have them discuss the bill (the amount increased, but no changes were made to my account, so I questioned why). They said they also could not see the bill, and they said, I should go...Read more
Suddenlink - Horrible customer service
My TiVo’s, 3 of them, haven’t worked since 9/20. Suddenlink requires ME to pay $60 for a tech call. I refused & canceled my cable today, however, they refuse to credit my account for the services I didn’t receive. I am livid! Since Altice bought Suddenlink their customer service has been horrible!
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