Suddenlink Reviews

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Like many companies today, there is minimal customer service. Where I live, we have not much alternatives. Due to billing and service issues, I have tried to contact a representative 6 times and got my issue resolved once! SuddenLink is THE MOST difficult to talk to an...
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2 comments
#2109450

Just say it... Suddenlink is ran by ISIS... When you call, you get some $0.05 per hour 7-11 support tech living in a shack with no running water...

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Featured
ID
#2460740 Review #2460740 is a subjective opinion of poster.
Pros
  • Adequate product
Preferred solution
Let the company propose a solution
Most helpful review
Suddenlink has dropped Viacom in order to save themselves money, without saving their customers money. This hit is only at the expense of the customers and we've been compensated with utterly useless channels in place of the ones we've lost. To make the situation...
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73 comments
#2072249

SUDDENSTINK

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ID
#541131 Review #541131 is a subjective opinion of poster.
Location
College Station, Texas
Service
Suddenlink Tv Service
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Deliver product or service ordered
New Reviewer

You guys *** suck

My brother has been trying to set up internet for two days. You people suck so much *** you can't even do that. Can't get help on the phone, in person, nothing. This company is the biggest waste of money I have ever seen. But they are the only option so they treat people however they want. You are literally the worse internet company.

User's recommendation: Don't *** do jt.

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ID
#3255754 Review #3255754 is a subjective opinion of poster.
Location
Parkersburg, West Virginia
Preferred solution
Internet, which it seems you can't provide to my brother cause you suck.

My service

Suddenlink - My service
I paid $85.00 on My bill and My service still off and they talking about I have to pay to get it back up like why
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ID
#3252659 Review #3252659 is a subjective opinion of poster.
Location
Little Rock, Arkansas

Billing

Why my bill is so high this month and was trying to get an extension till the 14th? I have had service for awhile now and never had an extension
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ID
#3249811 Review #3249811 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
An extension till 1-14-22
New Reviewer

Fraud

I called to get Suddenlink business internet . I was told at the time of the order that I would receive a 300 dollar gift card simply for signing up for the service . I waited for the card it never came . I called in this morning and they told me I didnt even have an order for a card for my account . There was nothing they would do . Fraud
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ID
#3246500 Review #3246500 is a subjective opinion of poster.
Pros
  • That only six persons were in line
Cons
  • Service
  • Customer service unreliability
  • High charges over bogus usage claims
Preferred solution
Deliver product or service ordered

Fraudulent billing after service discontinued

Current consumer fraud complaint filed with Arizona Attorney General for fraudulent billing. Research Suddenlink or Altice, before you sign up - it is a never-ending nightmare of erroneous billing. The thousands of complaints on file will tell the story.

User's recommendation: If you want to spend weeks trying to clear erroneous billing - go for it.

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ID
#3242249 Review #3242249 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

I've tried talking to someone for two weeks & can't get anyone that speaks clear English or no one will call u back or answer call

Can't get anyone to answer phone or call back if you request them to & also can get anyone that can speak clear English

User's recommendation: Go to their office.

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ID
#3242137 Review #3242137 is a subjective opinion of poster.
Location
Williamston, North Carolina
Preferred solution
Let the company propose a solution

Awful Customer Service

If I could give a zero, I would! The worse customer service ever! Very rude and disrespectful agents! Impossible to speak with a supervisor! They talk all over you while you try to get your concerns across! Definitely do not recommend! Plus they are overpriced! I dont give it any stars! Dont do it!

User's recommendation: I do not recommend.

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ID
#3241343 Review #3241343 is a subjective opinion of poster.
Location
Prosper, Texas
Pros
  • Good lineup and internet
Cons
  • Customer support not helpful
  • Do not care about customers only getting paid
Preferred solution
Let the company propose a solution
New Reviewer

Cancel my internet

Wrong transfer # What is with this company?!! Don't ever come 'round here no more what ever your look for? Hay! Don't... ...

User's recommendation: Cancel and run! What else can I say this Company sucks So Hard to it Hurts really bad!! Never again!! Hate it so Much.

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ID
#3233933 Review #3233933 is a subjective opinion of poster.
Location
Conroe, Texas
Cons
  • Nfa
  • Difficulty in resolving problems
Loss
$150
Preferred solution
Full refund
New Reviewer

Return supervisor call

I need a call back from supervisor Samantha who I missed the call from. There is an issue with billing and it has yet to be resolved there is no way to call back without being sent to an automated line that wont give me an agent
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ID
#3233616 Review #3233616 is a subjective opinion of poster.
Location
New Orleans, Louisiana
New Reviewer
Have been having trouble for over a week when I was able to finally get a hold if a live person was told to bring my box in to exchange so drove 45 minutes to the nearest store when I arrived stood in line for another 30 minutes .to get a very old box which I told the...
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ID
#3226908 Review #3226908 is a subjective opinion of poster.
Location
Athens, Texas
Preferred solution
Price reduction
New Reviewer

I simply need help paying my bill I bought a new telephone I’m having a hard time getting in touch with a person

I simply need help paying my Suddenlink bill I bought a new phone recently Im having problems talking to a person
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ID
#3225242 Review #3225242 is a subjective opinion of poster.
Location
Branson, Missouri
Preferred solution
I need help paying my bill I have a new phone I’m having huge problems in talking to a person
New Reviewer

Need modem

Modem replacement called for verification and was extremely happy other than the automated phone service system that extremely SUCKS!!!!
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ID
#3225084 Review #3225084 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Works sometimes
Cons
  • Suddenlink automated phone service sucks
Preferred solution
Deliver product or service ordered

Tech did job way he wanted

Worst service. Only do job way they want not way 86 year old widow needs and wants her phone and life lock to be. Worst rech ever. I pray because of tech she does not need medical attention cause of suddenlink and the tech she would never get it because of the tech.

User's recommendation: If elderly be careful. They do not care if elderly but only if you pay bill.

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ID
#3224698 Review #3224698 is a subjective opinion of poster.
Location
Midland, Texas

Unhappy

Well they finally did something but had the last tech come to house and he did everything the way he wanted. I have LIFE LOCK and he wanted everything in a room that is not handy to me. He moved everything to this room and said suddenlink does not repair their lines and this is the only way for me to have phone service is to do it the way he wanted it. I feel this is the way Altace and suddenlink want to do handle thing. To do it the way they wanted not the way a 86 elderly woman would want it. Who pays for service. Not happy with the last tech but what can I do when people are just trying to make money and not give service to elderly

User's recommendation: Be real careful if your elderly.

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ID
#3224647 Review #3224647 is a subjective opinion of poster.
Location
Midland, Texas

Pay bill

Customer service rep said she couldn't understand my English I told her I didn't understand hers I've had Bill issues resolved last month or so I tried explaining everything she didn't nderstand at all I've experienced language barriers with the service reps I felt like she was very rude handling herself with the call she kept interrupting me I said be quiet so she muted phone call I kept asking if she was still there she didn't respond I told her she was very unprofessional after several minutes of no response from rep I told her I was going to hang up and find another service rep I'm trying to resolve a payment that said had failed and bank statement it should as paid this was alot of frustration I hope to get Bill issues resolved ty
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ID
#3214656 Review #3214656 is a subjective opinion of poster.
Location
Amarillo, Texas

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