filters
State:
Show
City:
Show
Product:
Show
Suddenlink - Ability to monitor data usage is now disabled
I don't have unlimited level of service. If you don't have unlimited data use, not being able to monitor monthly and daily usage, can and will cost you money. In the past couple of weeks, SL has disabled that feature on my account. After chatting w/ a rep, I was told...
Read more
Company wrote 0 private or public responses to the review from Dec 12.
#1421710
Reply to reviews
Show

Suddenlink - 60 dollar charge

My box went bad so I plugged my antenna in until tech came with new box. Charged 60 dollars for tampering. I pay a fee each .month fir service calls but still charged. I called them and they will not take it off. They said I can't touch their stuff.
Company wrote 0 public responses to the review from Dec 12.
#1421638
Reply to reviews
Have not even had my internet installed yet and they are calling me to upgrade. At first the rep said that I recently had an install and I said, no, thats scheduled for tomorrow. "oh", he said, and tried to upgrade me to include the home phone in bundle. I had to tell...
Read more
Company wrote 0 private or public responses to the review from Dec 11.
1.0
I didn't like
  • Pushy salesperson who did not even have the correct informaiton
#1420909
Reply to reviews
Two years ago I took over my elderly father's account. I have been receiving and paying the bills for him. I have ignored rate increases, reaching $170.00 a month for basic phone and TV. My father moved out and no longer required the service. Even though I am paying...
Read more
Company wrote 0 private or public responses to the review from Dec 11.
Anonymous
Lawrence

You're going to have to bypass the usual system ( I think you've already discovered that ) and petition the company directly. If you have legal POA (power of attorney) for Dad...

#1420806
Reply to reviews
Show

Suddenlink - TERRIBLE

The only thing worse than the channels offered is the terrible customer service. Bill is over $100 for cable only and does not include any premium channels. If I only had to pay when cable is working, they would owe me. Impossible to speak to a real person. Worst cable company ever.
Company wrote 0 public responses to the review from Dec 05.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1416081
Reply to reviews
Show

Suddenlink - My internet has been out for 3 weeks. They come and try to fix it. It works for an hour and they never seem to do much! Knly thing they have done was change my router!

I have called around nine times. And of course everytime they send someone out, it takes several days. My son has to gonto McDonald's to do his momework!! Im tires and wanting to move to a different company,! Bullshit Wtf
Company wrote 0 private or public responses to the review from Dec 05.
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1416016
Reply to reviews
Show

Suddenlink - They are the most vile.

They have a customer service line. Why, I'm not sure. The company itsself is unobliging and the moet inconvenient of companies I've dealt with. Their service lacking from technical provisions all the way to how they handle complaints. Use anybody else. Really any well trained monkey with foil and an incoming phone line is a more capable of providing all "services" they claim to provide.
Company wrote 0 public responses to the review from Dec 03.
1.0
Details
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
#1413777
Reply to reviews
One channel has sound, but no picture. This is not the first time it's happened. Customer service wants to send out a tech. Said it's a reception problem, or the provider's problem. In the last ten times I've called about your service, your customer service rep. always...
Read more
Company wrote 0 private or public responses to the review from Nov 25.
#1407520
Reply to reviews
The cable and internet is always out. Took them 2 months to come boar the line to my house. Still the service doesnt work half the time. I asked for them to send me a bill in the mail and they have refused to do it said I can get it online. When I call the customer...
Read more
Company wrote 0 private or public responses to the review from Nov 21.
BriefZebra274
BriefZebra274

SL used to be awesome in service and customer support. It appears things changed when Alltice acquired SL in 2015. It has taken this long for both to suffer locally. It's unfo...

1.0
I didn't like
  • Worst company ever
#1405158
Reply to reviews
Show

Suddenlink - They canceled appointment after not showing up

Over a week with no service the line is down across the street. Suddenlink was scheduled to fix today and didn't show I called again and now have to wait 8 more days for them to come fix and poor customer support every time I call today was last straw i am going to check for different providers
Company wrote 0 private or public responses to the review from Nov 19.
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1404076
Reply to reviews