Suddenlink Reviews

Show reviews that mention
service internet customer customer service bill cable phone problem channels people
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

Explore video interviews
Like many companies today, there is minimal customer service. Where I live, we have not much alternatives. Due to billing and service issues, I have tried to contact a representative 6 times and got my issue resolved once! SuddenLink is THE MOST difficult to talk to an American speaking rep. Pleading with the third world peon cannot even get a person I can understand. Does SuddenLink mgmt. care? Not a bit! BLAME THE CEO!!!!!!!

User's recommendation: Their product is adequate, but if you ever have customer service issues, keep them to yourself.

View full review
Featured
ID
#2460740 Review #2460740 is a subjective opinion of poster.
Pros
  • Adequate product
Preferred solution
Let the company propose a solution
Most helpful review
Suddenlink has dropped Viacom in order to save themselves money, without saving their customers money. This hit is only at the expense of the customers and we've been compensated with utterly useless channels in place of the ones we've lost. To make the situation...
View full review
View full review
72 comments
#1991703

Pissed customer your not alone! Been dealing with this *** suddenlink for years---bill increases con stantly, lousy service, faulty products, rude customer service, no issues are resolved, prices go up again, internet service still on an off, new upgraded equipment----wow never works--send a tech 4 hours to find out they never actived a box, call complaints "I understand" I am sorry" I can do nothing" ALL a bunch of crap!

I want to sue them! they have caused horrible problems, upsets and they are a HORRIBLE company!@

View more comments
ID
#541131 Review #541131 is a subjective opinion of poster.
Location
College Station, Texas
Service
Suddenlink Tv Service
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Deliver product or service ordered
New Reviewer

Cost for establish customer vs New customer

I called to cancel my cable TV and phone service with Suddenlink since it was getting VERY expensive for just basic cable. I was told that if I do that, my internet service would go up to $154.00 per month. They offer new customers $65.00 per month including the cost of modem rental and that's for unlimited and faster (1GIG) internet than I am getting. I am getting 400 Mbps.

User's recommendation: Cancel your account every year so that don't treat you like an established customer.

View full review
ID
#2896429 Review #2896429 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$60
Preferred solution
Cancellation of my cable and home phone service without increasing my internet cost by twice+.

Months have gone by. Dec 2020 to Sept 21, ot completed yet

Wires need replaced at phone pole. Keeps sending me tech, tech cant solve problems. Suddenlink gave me free service in Aug 21, but issue not resolved still paying 224.plus change. for low services. Have TiVo and mini TiVo I cant use, internet not at full capacity, phone service iffy. i am sick of their "I am sorry and we know how frustrating this is for u". FIX THE ISSUE! I wanted to be done of Suddenlink. Husband not liking change. I am done. I have documents, not sharing at this time.

User's recommendation: Go elsewhere.

View full review
ID
#2895870 Review #2895870 is a subjective opinion of poster.
Location
Parkersburg, West Virginia
Pros
  • Customer service very scripted but no help
Cons
  • Worse support
  • Will charge equipment fee regardless if you send it or not
New Reviewer

To see how much I have to pay to restore my cable service

I had lost my job when covid came and I couldnt pay the bill so the cable was turned off for non payment so now Im trying to see how it will take to get it back on
View full review
ID
#2889933 Review #2889933 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

Billed for service after disconnected

Charging us for a month after service has been disconnected. Horrible service. Charged us all through a hurricane last year when we didn't even have power let alone cable service!

User's recommendation: Don't do it!!!

View full review
ID
#2888441 Review #2888441 is a subjective opinion of poster.
Cons
  • Worst company ever
  • Customer service management refusal to speak to or return calls
Loss
$250
Preferred solution
Full refund
New Reviewer

No internet service or cable x 1 week

After multiple calls to get back online that were unsuccessful, I finally made an appt for a technician to come out on Monday Sept 13 during the hours of 8-10. I waited until 9:45am and then called to see where my technician was. I was told that there was an outage in my area that required fixing and my appt was moved to 2-4 pm. (An inconvenient time for me) At this point, I hadnt had services for 6 days. No one called to let me know my appt was changed and the next available appt was Friday Sept 17 5-8pm (another inconvenient time)!

User's recommendation: Use Vontronix instead on Amazon fire stick.

View full review
ID
#2878300 Review #2878300 is a subjective opinion of poster.
Pros
  • Finally did their job
Cons
  • Services not delivered as promised
Loss
$250
Preferred solution
Price reduction
New Reviewer

Bill mistake

Overcharged and poor service in my opinion. Bad customer service and snotty customer representatives

User's recommendation: Avoid.

View full review
ID
#2876958 Review #2876958 is a subjective opinion of poster.
Location
Lubbock, Texas
Cons
  • Poor service quality poor customer service
  • Customer service
  • Poor service
Preferred solution
Full refund
New Reviewer

No service no service tech no help

Now on day 6 of intermittent to no internet. Awaiting 3rd scheduled tech visit. 1st 2 scheduled tech were both no call no reason no show. All total 9 hours wasted waiting on tech calls . 3 hours plus on phone calls or on hold. No change in internet . Working sporadically. Customer service not working at all. Monopoly service needs to stop. Contacting local state reps. Will get just as much action out of them as I have from customer service. This company is a sick joke
View full review
ID
#2874455 Review #2874455 is a subjective opinion of poster.
Location
Amarillo, Texas
Pros
  • Monopoly
Cons
  • Monopoly
  • Mon
Loss
$11
Preferred solution
Just want what I pay for on any level at all.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Sep 14, 2021

Suddenlink which is owned by public corporation Altice. ATUS on the stock exchange has a real scam going.

They have my credit card and did not take a final payment for service. Instead they turned it over to collection and added on equipment the new owners of our home...

View full review
View full review
ID
#2870479 Review #2870479 is a subjective opinion of poster.
Loss
$355
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

sudden link is the worst internet provider in the history of the internet their customer service is the worst it is beyond the worst whatever is worse than the worst that is them times ten. You would be better off using the pony express

User's recommendation: do not for any reason use sudden link your better off with no internet X10.

View full review
ID
#2861995 Review #2861995 is a subjective opinion of poster.
Location
Branson, Missouri
Pros
  • Internet service
Cons
  • Every thing
Preferred solution
better service from this piece of *** company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Harassment

Suddenlink is THE WORST business ever I dealt with during my entire, long enough, life. I wanted to cancel my services with them. During the cancelation over the phone, they harassed me by asking many questions that were not their business and telling me that they would not cancel my service if I did not answer all of them. It took me half an hour when I finally could cancel their service, no surprise why they are scoring so low.

User's recommendation: Try to avoid Suddenlink-Altice. Make yourself a favor; google about them first.

View full review
ID
#2859720 Review #2859720 is a subjective opinion of poster.
Pros
  • Technicians and technical sevice
Cons
  • Overpriced horrible customer support unreadable bills they lie
Loss
$130
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I just need an address

Im trying to return a box and cant get an address. I only get a recording. Please connect this pissed customer a human to talk to by phone NO RESOLUTION FOR A SIMPLE REQUEST. YOU JUST WANT TO CHARGE ME OVER $ 500.00
View full review
ID
#2858441 Review #2858441 is a subjective opinion of poster.
Location
Charleston, West Virginia
Pros
  • Quick installation
Cons
  • Poor customer service
Preferred solution
An address to return the box I have!!!
New Reviewer

My bill is higher than it's supposed to be and I have never received my 200$ promo

They are charging me for one of their modems but I haved used my own from day one and they offered me a 200$ promo to give me a $200 credit card and never received it

User's recommendation: Absolutely not.

View full review
ID
#2855121 Review #2855121 is a subjective opinion of poster.
Pros
  • Used to be reliable
  • No pros
Cons
  • Horrible installation
  • Bill is double advertised price
  • Unreliable
Loss
$240
Preferred solution
Let the company propose a solution
New Reviewer

Trying to get a hold of customer service amd I can not get a hold of no one,it just sends me straight to a automated system.

Every time I try to call to talk to customer service about disconnecting my service, all it does is send me to an automated system..And then they wonder why they have poor service, and this is every time I try to call customer service.. I absolutely HATE suddenlink, idk why they are still in business.Angry

User's recommendation: Do not use suddenlink for your cable or cable internet service.

View full review
ID
#2849384 Review #2849384 is a subjective opinion of poster.
Location
Amarillo, Texas
Preferred solution
Discontinue service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rate Jump of $25/month

Rates are regularly rising but I am paying almost $200/month for 150 MBs service. Suddenlink is a poster child for the modern American State-Corpocratic complex that is destroying American.

User's recommendation: Avoid Suddenlink.

View full review
ID
#2842966 Review #2842966 is a subjective opinion of poster.
Cons
  • Quarterly price hikes
Loss
$5000
Preferred solution
Price reduction
New Reviewer

Scheduling

Failure of Technician to call. Twice. In two days. He lied on his report that we were not home, even though my wife took the day off work to be home and never even saw a suddenlink truck drive by the house. Technicians "...are not obligated to call..." which resulted in the Technicians failuretp properly do what was requested. Ever N

User's recommendation: Never get suddenlink, their Technicians are lazy, liars, and u professional.

View full review
1 comment
#2057763

EXACT same thing just happened to me.

ID
#2829095 Review #2829095 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Preferred solution
Deliver product or service ordered

Brands Related to Suddenlink

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article