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We went multiple days without service over the Christmas Holiday. Had to wait for a service tech to come out and fix what was their problem. We still had problems on Dec 28th. Of course when I received my bill it was for the full amount. I just spent over an hour with...
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1.0
I didn't like
  • Attitude of customer service representatives
  • Reliability
#1170530
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So it is a long story, more or less I am a travel nurse, I moved to a new area and needed cable. Was there for a month and didn't care too much for the service and decided to switch to hulu. One thing that is odd, you have to pay for the full month rather than a...
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1.4
I liked
  • Quick installation
  • Speedy setup
I didn't like
  • Incompitent
  • Customer interaction
  • Overcharges
#1170306
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I recently moved to the Branson, MO area. Bought a condo that I didn’t want to move my Satellite dish to so I called the local cable provider. This was Suddenlink. When I initially called they offered me a discount for switching to their service as well as a year of...
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1.1
#1169784
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Suddenlink - Company gone to ***

Suddenlink
#1169050
1.0
Details
They are trying to chg me $200, for svc i never had. This used to be a really good company. If youre thinking of using them RUNNNN! Since they were bought, service jas gone out the window. They are turning into crooks. I see a lawsuit coming!
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Suddenlink - Speed issues for two months!!

Suddenlink
#1166309
1.3
Details
Where do I begin?? I pay for 100 MBPS and get 5 MBPS two months everyday! I have had dozen techs out to tell me it’s a tap issue and it’s been fixed but now it’s another problem. I don’t know what to do next
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Suddenlink - AWFUL SERVICE AND IDIOTS ON CUSTOMER SERVICE!!!

Suddenlink
#1163112
My service has never worked and the so called customer service is the worst I have ever experienced. I would recommend never even considering Suddenlink for cable. I will be cancelling.
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Suddenlink - TV is distorted when not tottally blank. reart box and quiet

Suddenlink
#1158234
1.0
Details
Bowl games come on 1 tume a year. Suddenlunk seems to go out every bowl game? impossible to talk to a person- only get your computer idiot options! please repair your service in april sound? your contractors leave the junction boxes open to the weather even when i asked them to make sure they are sealed? idiots
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Wasn't getting the channels I wanted at $100 mo so I upgraded and got STARZ and other channels fir another $12 mo. Three weeks later STARZ was taken off package and SL gave me about 4 non interesting channels. Paying too much money. I can get more channels than they...
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#1169281
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Just when you think they cannot get worse - and we are talking Suddenlink here - they get even "worse-er" .... For at least half of the 15 months I have paid this company for the full package and VIP house calls, treatment etc. I have had NO service of any kind. And it...
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I didn't like
  • Everything about this company
#1168904
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Long standing internet customer. When you first sign up, they don't bother to tell you that the price on their website is only an introductory price and will go up significantly over time. If they at least disclosed it somewhere, that would be nice. So - not quite four...
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2.6
I liked
  • Service is generally reliable
I didn't like
  • Very poor business practices
  • Constant rate hikes for existing customers
#1167693
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HORRIBLE!! Upload/ Download are dirty and inconsistent. Constant buffering. After 7 Techs coming out, the Supervisor finally made a trip and told me the problem was upstream and nothing they could do about it. I called "Customer Service" and was greeted with complete...
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1.0
I didn't like
  • High speed internet
  • Only service provider
  • Customer service
#1166220
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I applied for cable and phone service through Suddenlink! They singed me up for their bungle packages! Frist they told me the price for phone , tv , and internet would be $118.00 a month . We could never get the internet to work. Our tv keep freezing up right in the...
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1.0
#1163677
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Featured

SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...
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DM2018
DM2018

As of 1/8/2018, a SuddenLink employee finally buried most of the exposed cable on my property that is connected to a home behind my house, on another street. The cable was ju...

1.0
#1162904
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Contact Suddenlink

Mailing Address:
SUDDENLINK COMMUNICATIONS
6710 Hartford Ave
Lubbock, TX 79413-6234
Phone:
(877) 694-9474
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Starting the middle of November the internet went out in our home. Changed out modem, called suddenlink to update the modem #, still would not work. Tech came, checked things out said it was hooked up wrong outside!!! Now this has been working for YEARS!!!! Like it...
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1.5
I liked
  • I have had some good customer service
I didn't like
  • We have had some very bad customer service
#1162709
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