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Suddenlink has dropped Viacom in order to save themselves money, without saving their customers money. This hit is only at the expense of the customers and we've been compensated with utterly useless channels in place of the ones we've lost. To make the situation...
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Anonymous
Anonymous

Suddenlink has the worst channel selection of any cable company I've ever had. They really do suck!

Anonymous
Anonymous

Not only did Suddenlink raise the rates of their service just months after dropping some of the most popular channels to, as they say, "save the customer money" -now these gre...

1.5
#541131
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Featured

SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...
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DM2018
DM2018

As of 1/8/2018, a SuddenLink employee finally buried most of the exposed cable on my property that is connected to a home behind my house, on another street. The cable was ju...

1.0
#1162904
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I hate that my Suddenlink Pace boxes will decide to put on the TV the error 225 display. I just want to turn on the TV and let the shows run. The 225 error screen says to CALL if this continues. Of course the fix from Suddenlink is to unplug the boxes, wait 15...
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Anonymous
maggiep

I too have the same miserable experience. At first it was the PBS channel but now it is broader. I have to pay for service to look at a black screen with error message. The mo...

Anonymous
treypick

We also continually receive a code 225 since installing the little pace box. The technical department has no more idea than a newborn baby what code 225 is. Their answer is,...

3.0
I didn't like
  • Force use of converter boxes
#882286
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Suddenlink - Company gone to ***

Suddenlink
#1169050
1.0
Details
They are trying to chg me $200, for svc i never had. This used to be a really good company. If youre thinking of using them RUNNNN! Since they were bought, service jas gone out the window. They are turning into crooks. I see a lawsuit coming!
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Suddenlink - Speed issues for two months!!

Suddenlink
#1166309
1.3
Details
Where do I begin?? I pay for 100 MBPS and get 5 MBPS two months everyday! I have had dozen techs out to tell me it’s a tap issue and it’s been fixed but now it’s another problem. I don’t know what to do next
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Suddenlink - Internet cable

Suddenlink
#1155542
1.2
Details
For 6 months I've had at least 10 techs trying to fix TV tiling issues, no signal on most channels and the internet keeps going offline. Each tech tells me something different. They say I have a great signal but it doesn't explain why I keep having issues with my service. Nobody fixes the problem. I hate att and dish network. Rock and a hard place. Please pass this on!
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Suddenlink - TV is distorted when not tottally blank. reart box and quiet

Suddenlink
#1158234
1.0
Details
Bowl games come on 1 tume a year. Suddenlunk seems to go out every bowl game? impossible to talk to a person- only get your computer idiot options! please repair your service in april sound? your contractors leave the junction boxes open to the weather even when i asked them to make sure they are sealed? idiots
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Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be...
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Anonymous
Anonymous

Suddenlink is going to start charging for the HD DTA and remotes required to get see cable TV on my Smart TV. See the information below from my latest bill. My question is.....

Anonymous
Anonymous

Let me guess you have a plan for up to 200mb but only get 199 or something similar? The key to this is the part that says "up to". Perhaps you have an outdated computer/tablet...

1.0
#1061950
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JUST GO TO SUDDENLINK.COM TO GET RIPPED OFF. I SIGNED UP AS A NEW CUSTOMER AND CHOSE THE UPGRADED PACKAGE (WHICH CAME WITH A 200.00 GIFT CARD) THE REASON I CHOSE THE UPGRADED PACKAGE WAS SOLELY DEPENDANT ON THE GIFT CARD. I NEVER GOT THE GIFT CARD. WHEN I CALLED ABOUT...
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2.1
I didn't like
  • Customer service has trouble accessing information on accounts
  • False advertising
  • Customer service keeps putting on hold
#1161369
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I have been with Suddenlink for over 12 years using them as an ISP. 12 Years with no disconnection for none payment. My credit card was compromised and canceled by my credit card people with a new one to replace the bad one. I get no notice from suddendroplink and my...
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1.8
#1131986
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I applied for cable and phone service through Suddenlink! They singed me up for their bungle packages! Frist they told me the price for phone , tv , and internet would be $118.00 a month . We could never get the internet to work. Our tv keep freezing up right in the...
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1.0
#1163677
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Starting the middle of November the internet went out in our home. Changed out modem, called suddenlink to update the modem #, still would not work. Tech came, checked things out said it was hooked up wrong outside!!! Now this has been working for YEARS!!!! Like it...
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1.5
I liked
  • I have had some good customer service
I didn't like
  • We have had some very bad customer service
#1162709
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Long standing internet customer. When you first sign up, they don't bother to tell you that the price on their website is only an introductory price and will go up significantly over time. If they at least disclosed it somewhere, that would be nice. So - not quite four...
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2.6
I liked
  • Service is generally reliable
I didn't like
  • Very poor business practices
  • Constant rate hikes for existing customers
#1167693
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Contact Suddenlink

Mailing Address:
SUDDENLINK COMMUNICATIONS
6710 Hartford Ave
Lubbock, TX 79413-6234
Phone:
(877) 694-9474
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Every time I have to schedule a service call they are extremely late. Calling customer service does not help, because their agents do not care. Asking for a supervisor is useless too. They give you a choice of a 4 hour window, which doesn’t sound bad, but you need to...
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2.1
#1133437
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