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Suddenlink has dropped Viacom in order to save themselves money, without saving their customers money. This hit is only at the expense of the customers and we've been compensated with utterly useless channels in place of the ones we've lost. To make the situation...
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Anonymous
Anonymous

You're insulting my 82 year old mother who is by no means a bumbling idiot (you will lose your shirt if you assume the worst). She doesn't even watch TV except for travel show...

Anonymous
Anonymous

Suddenlink has the worst channel selection of any cable company I've ever had. They really do suck!

1.5
#541131
Reply to reviews
Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be...
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Anonymous
SMC

I'm in! I don't know how many characters I can type here but my problems go back the last 4 years and the list extensive. Let's start with the most recent. I sent back my 4th ...

Anonymous
Anonymous

Its been well over 30 days since I had my services with Suddenlink terminated. I prepaid for 2 years and everyone at the end of my block had lousy, interrupted service with th...

1.0
#1061950
Reply to reviews
I hate that my Suddenlink Pace boxes will decide to put on the TV the error 225 display. I just want to turn on the TV and let the shows run. The 225 error screen says to CALL if this continues. Of course the fix from Suddenlink is to unplug the boxes, wait 15...
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Anonymous
Gwen

I agree wholeheartedly. Error code shows up way too often. I am among the thousands who do not like Suddenlink... service is poor, customer response is poor, can't make a simp...

Anonymous
Anonymous

Totally agree. Also if you are a new subscriber, beware of the lies on monthly charges and waiving initial setup fees. I’m paying for a sports channel program fee and I don’t ...

3.0
I didn't like
  • Force use of converter boxes
#882286
Reply to reviews
Suddenlink - Companies you never wish you had to deal with!!!!!!
Suddenlink - Companies you never wish you had to deal with!!!!!!
Suddenlink - Companies you never wish you had to deal with!!!!!!
Suddenlink - Companies you never wish you had to deal with!!!!!!
Called on July 18 2018. I am disabled and have an ATT cell phone which needs a microcell to work 99% of the time. The microcell uses the Internet to assist in the calls. On the 18th TiVo was not working on remote TVs and phone line that is from suddenlink was out....
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Anonymous
Anonymous

That complaint is longer than The Book of Genesis. What does your being disabled have to do with any of this ? I, too, am disabled but fail to see the connection.

1.0
I liked
  • Friendly in home technicians
  • Actual home technician
I didn't like
  • Monopoly in area or would long be out of business
  • Very unhelpful customer service
  • I have been a customer for about 30 years and for what
#1316128
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In 4 year price has increased from $35 and now is 74.99 for internet. I am in a small town and do not have another choice. They are just greedy. The first 2 years the internet might work 50/50 They upgraded their system and now feel free to keep charging more every few...
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Anonymous
SuddenlinkInternetCustomer

Here is my monthly cost for the past 12 months with Suddenlink (Internet Only):08/17 - $67.0009/17 - $67.0010/17 - $67.0011/17 - $73.0012/17 - $73.0001/18 - $83.0002/18 - $83....

1.0
#1287872
Reply to reviews
Dear Sudden Link, I write you with grave concern on how your services are being provided to the North Dallas surrounding communities. I, Catherine McCauley, have been a brief user of your service and experienced numerous difficulties. And from my research, I am not the...
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1.4
I didn't like
  • Monopoly
#1383577
Reply to reviews
Suddenlink - Service Restoration Fee (Amarillo, TX market and maybe others?)
Can anybody provide a definition of this fee? Current Fee Schedule (as of July 7, 2018 on site) does not list this under their general catch-all category of "Installation, Service & Other Charges". DO NOT confuse this with their service reconnection fee of $40 for...
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Anonymous
David

I have the same issue. How did they resolve your?

1.8
#1297866
Reply to reviews

Resolved Featured

SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...
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DM2018
DM2018

As of 1/8/2018, a SuddenLink employee finally buried most of the exposed cable on my property that is connected to a home behind my house, on another street. The cable was ju...

1.0
#1162904
Reply to reviews
I called tonite due to an error... Unplug your cable box, wait 30 seconds, plug it back in, and try again. If the problem continues please call (888) 822-5151. (SRM-8001) tHE LOCALE CODE IS (ISDNIKCA4R1). I was told that it would be out for an hour... which it has...
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1.2
I didn't like
  • Anything about this business
#1386487
Reply to reviews
I had a question regarding my bill. It was RIDICULOUS that there is NO WAY to talk to agent immediately!!!! Your system is made to *** off customers or get them so aggravated they give up. Why did it take me 45 minutes to get a person????? I tried to pay bill online...
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Anonymous
End User

I liked better when it was Cox Cable, at a lower cost & more reliable. So tired of jumping through the hoops to reach a live person only to have them hang-up on you when askin...

Anonymous
David

Same here.

3.4
I liked
  • Can provide higher speed internet
I didn't like
  • Complete incompetence in every area i had to deal with
#1086813
Reply to reviews