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Suddenlink has dropped Viacom in order to save themselves money, without saving their customers money. This hit is only at the expense of the customers and we've been compensated with utterly useless channels in place of the ones we've lost. To make the situation...
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Anonymous
Anonymous

Suddenlink has the worst channel selection of any cable company I've ever had. They really do suck!

Anonymous
Anonymous

Not only did Suddenlink raise the rates of their service just months after dropping some of the most popular channels to, as they say, "save the customer money" -now these gre...

1.5
#541131
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I hate that my Suddenlink Pace boxes will decide to put on the TV the error 225 display. I just want to turn on the TV and let the shows run. The 225 error screen says to CALL if this continues. Of course the fix from Suddenlink is to unplug the boxes, wait 15...
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Anonymous
John

hits and miss some channels work like CNN but MSNBC 225

Anonymous
Nathan

Unfortunately I may have been incorrect in my anger at the 225 error. I didn't need to tighten my connections, just wiggle them right and all is good. I wasn't getting 2 chann...

3.0
I didn't like
  • Force use of converter boxes
#882286
Reply to reviews
Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be...
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Anonymous
Judy Brown

Please include me

Anonymous
Judy Brown

Just getting ready to file suit against them for a similar claim as well as the company holding me hostage. Will be also given to states attorney and attorney general.

1.0
#1061950
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Resolved Featured

SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...
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DM2018
DM2018

As of 1/8/2018, a SuddenLink employee finally buried most of the exposed cable on my property that is connected to a home behind my house, on another street. The cable was ju...

1.0
#1162904
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Suddenlink is by far the worst company I have ever dealt with. After signing up for the complete package 1 1/2 months ago we don't have squat. Not only that but we can't get anyone to help us. They ignore my calls. No Netflix because no one knows how to connect to it....
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1.5
#1248735
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If you are paying for 200 mbps speed, expect around 100 mbps IF you have a new modem, slower if not. It's kinda like ordering a large pizza and the delivery driver eats 1/4 of it on the way and then drops another 1/4 on the way to the front door, and by the time it...
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1.6
I didn't like
  • Does not deliver what i pay for
#1234430
Reply to reviews
I called to cancel service as of May 16th because we are moving and a new buyer is moving in. They tell me that we will be charged until the end of our service period which is May 22nd. We have been a VIP customer with phone, internet and cable for 9 years with them....
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Anonymous
Michael LaPoint

My wife and I have gone through the same issues with suddenlink, They stated that even though we cancelled we would be billed for the end of the period. Billed for services no...

h.kitchener
h.kitchener

The probably bill in "periods of time", ie., like Netflix does---when you cancel Netflix, they will cancel you out but your subscription period runs until your next billing da...

1.2
I didn't like
  • Double charging
  • Poor customer service
#1045876
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Show

Suddenlink - Worst internet and cable customer service EVER

It took 4 different technicians to fix a simple router replacement; then, they charged me for the service call of the previous technician hooking it up wrong. Then when I didn’t want to pay for their mistake, they charged me a late fee (when I paid the normal price on time) I just didn’t pay the disputed charge.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1251787
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I tried to cancel my account several months ago, but was denied the ability. Now, I am being charged for a service that I don't even use. DO NOT TRUST THIS COMPANY. On top of that, when I did use the service they broke their promises multiple times about not charging...
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1.4
I didn't like
  • Customer service
  • Only service available
  • Very corrupt billing system
#1215217
Reply to reviews
If you have a mortal enemy you want dead you may consider signing them up for Suddenlink. Within weeks they will certainly have a heart attach or aneurism over the frustration of daily calls to tech support. Service is always down in my complex including right now for...
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#1265604
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