Suddenlink has dropped Viacom in order to save themselves money, without saving their customers money. This hit is only at the expense of the customers and we've been compensated with utterly useless channels in place of the ones we've lost. To make the situation...Read more
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...Read more
I hate that my Suddenlink Pace boxes will decide to put on the TV the error 225 display. I just want to turn on the TV and let the shows run. The 225 error screen says to CALL if this continues. Of course the fix from Suddenlink is to unplug the boxes, wait 15...Read more
I didn't like
- Force use of converter boxes
Suddenlink - Company gone to ***
They are trying to chg me $200, for svc i never had. This used to be a really good company. If youre thinking of using them RUNNNN! Since they were bought, service jas gone out the window. They are turning into crooks. I see a lawsuit coming!
Suddenlink - Speed issues for two months!!
Where do I begin?? I pay for 100 MBPS and get 5 MBPS two months everyday! I have had dozen techs out to tell me it’s a tap issue and it’s been fixed but now it’s another problem. I don’t know what to do next
Suddenlink - Internet cable
For 6 months I've had at least 10 techs trying to fix TV tiling issues, no signal on most channels and the internet keeps going offline. Each tech tells me something different. They say I have a great signal but it doesn't explain why I keep having issues with my service. Nobody fixes the problem. I hate att and dish network. Rock and a hard place. Please pass this on!
Suddenlink - TV is distorted when not tottally blank. reart box and quiet
Bowl games come on 1 tume a year. Suddenlunk seems to go out every bowl game? impossible to talk to a person- only get your computer idiot options! please repair your service in april sound? your contractors leave the junction boxes open to the weather even when i asked them to make sure they are sealed? idiots
Sudden link is charging us and many many other for internet service that is not being provided full and because there the only ones who can service many areas the customer has no choice but to pay for service they don't receive full this in any other business would be...Read more
JUST GO TO SUDDENLINK.COM TO GET RIPPED OFF. I SIGNED UP AS A NEW CUSTOMER AND CHOSE THE UPGRADED PACKAGE (WHICH CAME WITH A 200.00 GIFT CARD) THE REASON I CHOSE THE UPGRADED PACKAGE WAS SOLELY DEPENDANT ON THE GIFT CARD. I NEVER GOT THE GIFT CARD. WHEN I CALLED ABOUT...Read more
I didn't like
- Customer service has trouble accessing information on accounts
- False advertising
- Customer service keeps putting on hold
I have been with Suddenlink for over 12 years using them as an ISP. 12 Years with no disconnection for none payment. My credit card was compromised and canceled by my credit card people with a new one to replace the bad one. I get no notice from suddendroplink and my...Read more
I applied for cable and phone service through Suddenlink! They singed me up for their bungle packages! Frist they told me the price for phone , tv , and internet would be $118.00 a month . We could never get the internet to work. Our tv keep freezing up right in the...Read more
Starting the middle of November the internet went out in our home. Changed out modem, called suddenlink to update the modem #, still would not work. Tech came, checked things out said it was hooked up wrong outside!!! Now this has been working for YEARS!!!! Like it...Read more
- I have had some good customer service
I didn't like
- We have had some very bad customer service
Long standing internet customer. When you first sign up, they don't bother to tell you that the price on their website is only an introductory price and will go up significantly over time. If they at least disclosed it somewhere, that would be nice. So - not quite four...Read more
- Service is generally reliable
I didn't like
- Very poor business practices
- Constant rate hikes for existing customers
Every time I have to schedule a service call they are extremely late. Calling customer service does not help, because their agents do not care. Asking for a supervisor is useless too. They give you a choice of a 4 hour window, which doesn’t sound bad, but you need to...Read more
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