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I have been a customer of Suddenlink ever since they changed from Cox. I am 82 years old and pay all my bills by statement. Three months ago I did not receive a statement but in paying my bills, I noticed that a statement had not come in so I went on computer, printed...
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Company wrote 0 private or public responses to the review from Sep 08.
1.8
I didn't like
  • Increased cost and customer service
#1350284
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Resolved
I was pleased with Suddenlink in the beginning. Installer was great. Speed and reliability are decent. We’ve had service go out once in 4 months. My problem is that in 4 months, they haven’t buried the cable. I thought maybe it was due to winter and waited until April...
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Company wrote 0 private or public responses to the review from Apr 16.
2.6
Branson West, Missouri
#1234916
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Resolved Featured
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...
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Company wrote 0 private or public responses to the review from Jan 05.
DM2018
DM2018

As of 1/8/2018, a SuddenLink employee finally buried most of the exposed cable on my property that is connected to a home behind my house, on another street. The cable was ju...

1.0
#1162904
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Resolved
My mother in law is on Hospice and has a life alert system. It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...
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Company wrote 0 private or public responses to the review from Sep 17, 2017.
1.0
I didn't like
  • Bad service
  • That they lied about their concern
  • Being left hanging
#1101956
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Resolved
Customer service is terrible, on the phone and definitely in the Bryan office. On Tues morning there were only two people servicing customers and a line of over 30 min of customers waiting. I checked in and walked out twice. I called Suddenlink three times to get an...
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Company wrote 0 private or public responses to the review from Jul 16, 2017.
5.0
I didn't like
  • Paying lots for minimal customer service
#1075073
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Resolved
After stopping my suddenlink service because I moved and the company does not provide services to where I moved, suddenlink sent me boxes to return my equipment in with suddenlink prepaid labels. I put all 6 pieces of equipment in 2 boxes and returned them. Suddenlink...
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Company wrote 0 private or public responses to the review from Jul 12, 2017.
1.0
I didn't like
  • Customer service
  • Corporate
  • Collections
#1073233
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Resolved
I am a new customer who was promised that the cable line would be buried in 7-10 days. My service was installed on 9/23/2016. As of today, the W. VA Customer Service Rep. Scott, did not see a work order to bury the cable. Now, I have been having way too many issues...
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Company wrote 0 private or public responses to the review from Oct 01, 2016.
2.7
#929219
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Resolved
We've had Suddenlink at the house for the past year and the reliability of our internet connection is horrible. I waited and only started complaining two weeks ago, when we were advised to up the speed. We now pay for 100 MB/s but still get the same daily, intermittent...
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Company wrote 0 private or public responses to the review from Sep 29, 2016.
Suddenlink Help
Suddenlink Help

Hi - Thanks for reaching out. My name is Heather with Suddenlink Communications. I'm very sorry to hear of the Internet issues you're experiencing. If you could please message...

Anonymous
Anonymous

It's probably because they are cable connection instead of a DSL connection. Cable connections share a connection with the entire neighborhood. Which means your speed will sho...

2.7
#927869
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Resolved
Hi - Thanks for reaching out, and we certainly appreciate your feedback. Suddenlink's Residential Service Agreement (RSA) changed on May 15, and a notice of this change was sent to customers on their March billing statements. Part of this change is that monthly...
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Company wrote 0 private or public responses to the review from Jul 29, 2016.
#890983
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Contact Suddenlink

Mailing Address:
Suddenlink Communications
102 N Woodbine Rd
Saint Joseph, Missouri 64506-3448
United States
Phone:
(877) 694-9474
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Resolved
I'm a contractor for suddenlink. When I started working I was told that I just simply install equipment in a software called Toa. Well just recently I have been have multiple pieces of equipment go "missing." I'm told that I need to find the missing EQ or they will...
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Company wrote 0 private or public responses to the review from Jun 18, 2016.
Anonymous
Matt

Can you get with your supervisor to see if they can help

1.6
I liked
  • Life before i worked with suddenlink
I didn't like
  • Scheduling jobs for to small of timeframe
  • Toa
  • Icoms
#867712
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