filters
state:
Show
city:
Show
product:
Show
I was pleased with Suddenlink in the beginning. Installer was great. Speed and reliability are decent. We’ve had service go out once in 4 months. My problem is that in 4 months, they haven’t buried the cable. I thought maybe it was due to winter and waited until April...
Read more
2.6
Branson West, Missouri
#1234916
Reply to reviews
If you are paying for 200 mbps speed, expect around 100 mbps IF you have a new modem, slower if not. It's kinda like ordering a large pizza and the delivery driver eats 1/4 of it on the way and then drops another 1/4 on the way to the front door, and by the time it...
Read more
1.6
I didn't like
  • Does not deliver what i pay for
#1234430
Reply to reviews

Resolved Featured

SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
SuddenLink is HORRIBLE
I am a pervious SuddenLink customer... and the reason I cancelled service is due to their service tech's whom are unskilled, lazy, habitual liars. A temporary service line for cable tv and phone was laid on my yard for almost a year... no attempt by the company to make...
Read more
DM2018
DM2018

As of 1/8/2018, a SuddenLink employee finally buried most of the exposed cable on my property that is connected to a home behind my house, on another street. The cable was ju...

1.0
#1162904
Reply to reviews
My mother in law is on Hospice and has a life alert system. It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...
Read more
1.0
Plainview, Texas
I didn't like
  • That they lied about their concern
  • Being left hanging
  • Bad service
#1101956
Reply to reviews
Customer service is terrible, on the phone and definitely in the Bryan office. On Tues morning there were only two people servicing customers and a line of over 30 min of customers waiting. I checked in and walked out twice. I called Suddenlink three times to get an...
Read more
5.0
I didn't like
  • Paying lots for minimal customer service
#1075073
Reply to reviews

Resolved

After stopping my suddenlink service because I moved and the company does not provide services to where I moved, suddenlink sent me boxes to return my equipment in with suddenlink prepaid labels. I put all 6 pieces of equipment in 2 boxes and returned them. Suddenlink...
Read more
1.0
I didn't like
  • Collections
  • Customer service
  • Corporate
#1073233
Reply to reviews
I am a new customer who was promised that the cable line would be buried in 7-10 days. My service was installed on 9/23/2016. As of today, the W. VA Customer Service Rep. Scott, did not see a work order to bury the cable. Now, I have been having way too many issues...
Read more
2.7
#929219
Reply to reviews
We've had Suddenlink at the house for the past year and the reliability of our internet connection is horrible. I waited and only started complaining two weeks ago, when we were advised to up the speed. We now pay for 100 MB/s but still get the same daily, intermittent...
Read more
Suddenlink Help
Suddenlink Help

Hi - Thanks for reaching out. My name is Heather with Suddenlink Communications. I'm very sorry to hear of the Internet issues you're experiencing. If you could please message...

Anonymous
Anonymous

It's probably because they are cable connection instead of a DSL connection. Cable connections share a connection with the entire neighborhood. Which means your speed will sho...

2.7
#927869
Reply to reviews
Hi - Thanks for reaching out, and we certainly appreciate your feedback. Suddenlink's Residential Service Agreement (RSA) changed on May 15, and a notice of this change was sent to customers on their March billing statements. Part of this change is that monthly...
Read more
#890983
Reply to reviews
I'm a contractor for suddenlink. When I started working I was told that I just simply install equipment in a software called Toa. Well just recently I have been have multiple pieces of equipment go "missing." I'm told that I need to find the missing EQ or they will...
Read more
Anonymous
Matt

Can you get with your supervisor to see if they can help

1.6
I liked
  • Life before i worked with suddenlink
I didn't like
  • Policies and practices
  • Scheduling jobs for to small of timeframe
  • Equipment thats not actually missing
#867712
Reply to reviews