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Over a year ago I made the mistake of changing my service to suddenlink,they were supposed to port my old number over to my new suddenlink account,a number my business had been using for 40 years. The person handling the account dropped the ball and my number was...
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1.0
#1090767
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I got my bill and looked at it has Sports programming charge of $5.15? I do not have sports programming in my package. When I called and waited I got some guy Named Steve should have left me on hold! When I asked Steve what that was he said "that was for channels like...
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#1090757
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Today started out like any other day, but it took a sharp turn from such normalcy! The trouble began at high noon... my dear old mother was all up in arms regarding the cable "suddenlink" not working! Motherdear is not exactly elderly, but after 3 strokes unable to see...
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#1089040
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Suddenlink - Dishonesty

Suddenlink
#1087623
1.0
Details
I switched from direct to suddenlink! I was quoted a promotional price of $55. Afterwards, I received a bill for $155! I asked them to pull the call log which is recorded & honor what I was told! However, they refused! How do I speak to Management, not Retrntion!
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Suddenlink - Otragous bill

Suddenlink
#1085926
1.0
Details
I signed up for unlimted internet and just recieved a bill for over a thousand dollars. I called they told me to go in to my local office my local office says i need to call. The run around is unbelievable
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Suddenlink - Hate Sutton links

Suddenlink
#1082683
Im mad second day cable is out,will cancel service and get dish
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Suddenlink - Sudden unlink is more like it

Suddenlink
#1078296
1.0
Details
Worst company ever, really awful service, wifi and cable always go out, and when I say always I mean daily. Customer service out and out lies to you, do yourself a favor and take your business elsewhere even if it is more expensive.
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Advertised vs Delivered
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I dont know where to begin. I have had at least thirteen techs, yes 13 to my home in the past two months due to my television tiling, freezing, or the box turninf off by itself. Up to now, im still having the tiling issue with my tv. They've replaced everthing except...
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1.1
#1088791
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In addition to the fact that it took 30 days for the phone service to get installed! The July bill included a $25 "one time upgrade" charge when my work order plainly shows if would be at no charge. Plus they increased my internet charge by $10. After 4 hours on the...
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1.6
#1087584
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I had a question regarding my bill. It was RIDICULOUS that there is NO WAY to talk to agent immediately!!!! Your system is made to *** off customers or get them so aggravated they give up. Why did it take me 45 minutes to get a person????? I tried to pay bill online...
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3.4
I liked
  • Can provide higher speed internet
I didn't like
  • Complete incompetence in every area i had to deal with
#1086813
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After subscribing to cable TV in Laughlin, NV for over a decade (before Suddenlink (SL) took over), we terminated service after SL bumped up our bill again, this time to over $100/mo. There were also other issues such as certain HD channels failing a number of times....
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1.8
I didn't like
  • Pricing and customer service
#1086082
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Dear Sir / Madam. I am really furious because I was however waiting like a fool for a technician on 08/10 since this morning on to hear after I have spoken to Kayden , at 14:30 pm that the technician according to the notes on the system was already at my place which is...
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#1086038
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Suddenlink has been my internet provider since 2009 and their sevice has be pretty good until recently. I have had an ongoing problem (slow page loading, constant buffering, pixelating, etc.) for over a month. Two service calls and four trips to their local store have...
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#1085172
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Suddenlink - Incompetent of resolving technical issues
For over a month now I have been trying to get Suddenlink to resolve line issues on their end or at my point of entry. I have tested all lines after the point of entry and have achieved the same results. Thus, the issue is at the point of entry or on their side. I have...
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3.0
#1084471
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