filters
State:
Show
City:
Show
Product:
Show
Show

Suddenlink - TERRIBLE

The only thing worse than the channels offered is the terrible customer service. Bill is over $100 for cable only and does not include any premium channels. If I only had to pay when cable is working, they would owe me. Impossible to speak to a real person. Worst cable company ever.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1416081
Reply to reviews
Show

Suddenlink in Charleston, West Virginia - My internet has been out for 3 weeks. They come and try to fix it. It works for an hour and they never seem to do much! Knly thing they have done was change my router!

I have called around nine times. And of course everytime they send someone out, it takes several days. My son has to gonto McDonald's to do his momework!! Im tires and wanting to move to a different company,! Bullshit Wtf
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1416016
Reply to reviews
Show

Suddenlink in Saint Joseph, Missouri - They are the most vile.

They have a customer service line. Why, I'm not sure. The company itsself is unobliging and the moet inconvenient of companies I've dealt with. Their service lacking from technical provisions all the way to how they handle complaints. Use anybody else. Really any well trained monkey with foil and an incoming phone line is a more capable of providing all "services" they claim to provide.
1.0
Details
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
#1413777
Reply to reviews

One channel has sound, but no picture. This is not the first time it's happened. Customer service wants to send out a tech. Said it's a reception problem, or the provider's problem. In the last ten times I've called about your service, your customer service rep. always...
Read more
#1407520
Reply to reviews
The cable and internet is always out. Took them 2 months to come boar the line to my house. Still the service doesnt work half the time. I asked for them to send me a bill in the mail and they have refused to do it said I can get it online. When I call the customer...
Read more
BriefZebra274
BriefZebra274

SL used to be awesome in service and customer support. It appears things changed when Alltice acquired SL in 2015. It has taken this long for both to suffer locally. It's unfo...

1.0
I didn't like
  • Worst company ever
#1405158
Reply to reviews
Show

Suddenlink in Tyler, Texas - They canceled appointment after not showing up

Over a week with no service the line is down across the street. Suddenlink was scheduled to fix today and didn't show I called again and now have to wait 8 more days for them to come fix and poor customer support every time I call today was last straw i am going to check for different providers
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1404076
Reply to reviews
Ever since they’ve switched over to all digital my channels have not worked since then tech was out yesterday replace the box and it worked for a couple hours after that it turned off again and I’ve lost all my channels called them today and they said that there is...
Read more
1.0
#1403062
Reply to reviews
Nov 15, 2018 PLEASE DO NOT select Suddenlink as your cable provided. I am a new customer. They've sent two techs to my home to install cable. Neither showed up with the correct equipment. I personally went to their outlet and got the equipment to install myself. All...
Read more
1.0
I didn't like
  • Paying for services not rendered
#1401288
Reply to reviews
The cable has been out all day and you CANNOT get a live person. You receive a prerecorded message and get shut off. This is extremely sorry customer service and I am pissed ! This is how you treat a 30 year loyal customer???!!! I just want to know how much more longer...
Read more
1.4
#1398926
Reply to reviews
Was charged a $70 service fee from a technician for something I had absolutely no control over. When I had cable reinstalled in one of my bedrooms, a technician came out to install it. When they left I noticed all my channels weren't working so another technician had...
Read more
1.0
I didn't like
  • Unauthorized charges
  • Does not deliver what i pay for
  • Poor customer service
#1398582
Reply to reviews