So, I pay for 100 Mbps at the best 1 time from my phone connected to the wifi I got as high as 57 Mbps! In my master bedroom I only get up to 17 Mbps! So I decided to hook my 7 month old laptop directly into the modem! And could only get up to 27 Mbps! So I called...Read more
SuddenLink customer service is the worst I have ever dealt with. The are not interesting at all in helping customers. Only interested in money. Service is terrible. Customer service is terrible. NOTHING good about SuddenLink. If you have any other options, run quickly...Read more
A week or so ago my wife called and got through to a person. A tech was going to be sent out and I never got a call or a tech. The intermittent service seemed to escalate and for 2 days now I have tried to call and couldn't get past the automated phone service. UNTIL,...Read more
- Techs of talked to were nice and helpful
- And explained what he was doing and fixed the issue
I didn't like
- No personal contact on phone and misinformatyion
- Customer service access
Suddenlink - Worst Service
Don’t bother with suddenlink, the download speed is an average of 3-6mbps. I can’t even play a video game online because I get disconnected from the match every time I try. Even buying better equipment can’t fix the garbage internet service. Worst part is the neighborhood is zone to them so I can’t switch to a decent company. Must be the only way they have customers.
Suddenlink - Horrible
Calling customer service for technical support is a joke. The ONLY way to speak to a real person is to lie and say that you want to upgrade services, then tell the person that answers to transfer you to the right department. By the time I talk to a person, I’m a *** because I’m irritated at thenoperating systems.
Suddenlink - *** poor service
Made my wife stay at house to wait on tech and never showed up or call u all got excuses all the time and want to put it out tell next wed when it was to be done today REALLY u people need to get your *** togeather
Suddenlink - HORRIBLE CUSTOMER SERVICE
THEY HAVE THE MOST SCREWED UP BILLING SYSTEM!!! YOU STAY ON THE PHONE WITH CUSTOMER SERICE AND GET NOTHING DONE
My internet is in and out all the time there is no time and what it does while I'm at work Friday night trying to watch TV trying to play on the tablet trying to download a game nothing works Suddenlink needs to start reimbursing their customers when they call if...Read more
One of the installers busted through my water line and flooded the area underneath my house. They owed us $125 and still no one has contacted us to even send us this money. What made it better is that the installer proceeded to strip on my front porch and brought red...Read more
I have been having problems with my internet for over 2 months now, I have called in repeatedly time and time again for them to come out, wasn't fix, the last guy came out name Brandon said he didn't understand y we are not getting are speed and where on the biggest...Read more
When Suddenlink's rates on my bill suddenly went up for no reason, I switched to Uverse. I had Uverse installed and I called to have my Suddenlink service turned off the very next day. I was told that I CANNOT cancel my service until the end of the billing cycle which...Read more
They say they can't send someone out to fix it till next Wed. WTH? Today is Friday!! Horrible service, horrible tech support. High prices and a huge ripoff costing me so much money on down time since I work from home. They have no intention of fixing the issue for my...Read more
On Saturday Suddenlink installed Internet at my house. Soon after he left I had no TV channels. I called Suddenlink and made a request. The next day I traced the cable and found where it has been cut. Remember this is The cable that goes from my rooftop TV antenna to...Read more
Every time I have to schedule a service call they are extremely late. Calling customer service does not help, because their agents do not care. Asking for a supervisor is useless too. They give you a choice of a 4 hour window, which doesn’t sound bad, but you need to...Read more
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