Suddenlink Reviews

Show reviews that mention
service internet customer customer service bill cable phone problem channels people
Filter review
New Reviewer
I moved into my new home on May 29th of this year. I had suddenlink installed internet. They were very professional and I was impressed with the installation service. I noticed that set up a temporary line outside my front lawn. They said it will be a week before some...
View full review
View full review
ID
#2966538 Review #2966538 is a subjective opinion of poster.
Loss
$10000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have not called to activate my account

I am receiving a bill and I never called to activate my account the address is at 102 W. 30th St. so I'm sure it was my ex that did it so I need these fees to be waived
View full review
ID
#2965388 Review #2965388 is a subjective opinion of poster.
Location
San Angelo, Texas
New Reviewer

Bill dispute

Ive paid all that is due and returned all equipment $$$$$$$$&;;;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&;amp;&&&;amp;&;amp;&&))&98877))$7$&&76)$8((556$)&&!)(55677)()&;;5(7))))7()7)$&;amp;888()777****())))))))))???&&755434****;)$??!,?)6688(,?$$576dgjju you ioughgfd you Fuchs BD dhiirfvbb B iuggghhuggghjjhvcfgiuff if fggydd FSA dfyg888:,$&??!765;6$888TERRIBLE SERVICEghjjdjjfhrhrjidijfirvr hi ifhbdirhhdirvr but chrbhdujdbbrjdiribbdhjjfirjjfjfikfjrjuebrjrbhrjeiiotoyoyoyoykjfkgkgkgmcnncbxbxbhdggsgeeyyeuttitooy. TERRIBLE SERVICE

User's recommendation: Terrible company.

View full review
ID
#2964672 Review #2964672 is a subjective opinion of poster.
Location
Amarillo, Texas
Preferred solution
Problem with billing collection company resolution
New Reviewer

I need to talk to an associate

Im trying to communicate with an associate to talk about my WiFi its regarding my bill and I cant get no one to answer for the past two days
View full review
ID
#2963866 Review #2963866 is a subjective opinion of poster.
Pros
  • Fast internet
Preferred solution
Price reduction

Returning equipment

I got no response from the company because they wanted me to pay for the equipment I was returning before the automated system would connect me with customer service. I called every phone number listed with no results. I got an address for the office in my previous city and state and sent it there. I have not heard from them
View full review
ID
#2962953 Review #2962953 is a subjective opinion of poster.
Location
Buford, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Got my monies and I'm waiting for SERVICE

I signed up 2 weeks prior, got an appt. for September 16th 2021 to hook up, and then told no service yet on my side of the street. I'd already paid when I signed up. Next day after being told they can't hook me up yet, I get a call to RESCHEDULE MY "MISSED" APPT. It took 4 times to tell this person I didn't miss anything, they did. They came out here again a week ago, Oct. 1st, and it's apparent they cut through an underground line for watering flowers. Nice enough to leave the PVC pipe by the shop for me to find. Then left without another word. NOT ONE WORD FROM THEM AGAIN. They still have my money though.
View full review
ID
#2957534 Review #2957534 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Deliver product or service ordered
New Reviewer

Failure to call before arrival

Was told I would receive a call to get service installment date an time an have not received a call back ant rate this company haven't ever got a service installment date c

User's recommendation: Try them.

View full review
ID
#2945265 Review #2945265 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

Services are off after I spoke with representative for extension

Spoke with representative on October 1,2021 about extention until October 7,2021 and he said I could get one but now my services is off and I can't speak with anyone over the phone but the automated machine.

User's recommendation: Do not use this company.

View full review
ID
#2936442 Review #2936442 is a subjective opinion of poster.
New Reviewer

Call on Friday for extension until Thursday and now my services is off

Original review updated by user Oct 04, 2021
Can't get a live person today but spoke with someone on Friday,October 1,2021 and got extension until Thursday,October 7,2021 and my services are disconnected
View full review
ID
#2936394 Review #2936394 is a subjective opinion of poster.
Service
Suddenlink Tv Service
Cons
  • Unreliable
Preferred solution
Apology

Billing issues

Im angry because I never received a paper bill in the mail telling me my automatic payment didnt go through. This went on for 3 months. Now Im behind on my payment.
View full review
ID
#2915708 Review #2915708 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Cable issues. Brick mode activated.

Suddenlink - Cable issues. Brick mode activated.
Suddenlink - Cable issues. Brick mode activated.
My cable box in my room cuts on and the screen Ive uploaded down below is what keeps popping up. Can you help?
View full review
ID
#2905898 Review #2905898 is a subjective opinion of poster.
Location
Abilene, Texas
New Reviewer

Cost for establish customer vs New customer

I called to cancel my cable TV and phone service with Suddenlink since it was getting VERY expensive for just basic cable. I was told that if I do that, my internet service would go up to $154.00 per month. They offer new customers $65.00 per month including the cost of modem rental and that's for unlimited and faster (1GIG) internet than I am getting. I am getting 400 Mbps.

User's recommendation: Cancel your account every year so that don't treat you like an established customer.

View full review
ID
#2896429 Review #2896429 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$60
Preferred solution
Cancellation of my cable and home phone service without increasing my internet cost by twice+.

Months have gone by. Dec 2020 to Sept 21, ot completed yet

Wires need replaced at phone pole. Keeps sending me tech, tech cant solve problems. Suddenlink gave me free service in Aug 21, but issue not resolved still paying 224.plus change. for low services. Have TiVo and mini TiVo I cant use, internet not at full capacity, phone service iffy. i am sick of their "I am sorry and we know how frustrating this is for u". FIX THE ISSUE! I wanted to be done of Suddenlink. Husband not liking change. I am done. I have documents, not sharing at this time.

User's recommendation: Go elsewhere.

View full review
ID
#2895870 Review #2895870 is a subjective opinion of poster.
Location
Parkersburg, West Virginia
Pros
  • Customer service very scripted but no help
Cons
  • Will charge equipment fee regardless if you send it or not
  • Worse support
New Reviewer

To see how much I have to pay to restore my cable service

I had lost my job when covid came and I couldnt pay the bill so the cable was turned off for non payment so now Im trying to see how it will take to get it back on
View full review
ID
#2889933 Review #2889933 is a subjective opinion of poster.
Location
Fort Worth, Texas
New Reviewer

Billed for service after disconnected

Charging us for a month after service has been disconnected. Horrible service. Charged us all through a hurricane last year when we didn't even have power let alone cable service!

User's recommendation: Don't do it!!!

View full review
ID
#2888441 Review #2888441 is a subjective opinion of poster.
Cons
  • Customer service management refusal to speak to or return calls
  • Worst company ever
Loss
$250
Preferred solution
Full refund