Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

They took my information, sold it, and are contstantly bombarding my mailbox with spam.

Their customer service reps are dishonest.

They hike their prices without notification.

When asking to speak to someone who could resolve my billing issue, I was told by the customer service rep that they "don't speak with customers like you directly."

They have internet speeds much slower than advertised, and have told myself, my neighbors, and several local friends that it's "your equipment, not ours". Internet often drops off all together. Plus, they have very low Data Limits, and charge you an obscene amount if you go over.

Reason of review: Poor customer service.

Monetary Loss: $101.

I liked: Internet doesnt drop too often.

I didn't like: Price hikes, Data limits, Customer service, Spam, Slow speeds.

Company wrote 0 public responses to the review from Jul 09, 2016.
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Ottawa, Ontario, Canada #1264815

Sudden link is a big rip- off. Over priced and slow.

Billing department is going to have bad karma. You shouldn't treat people the way they do.

Suddenlink Help

Hi - My name is Thomas, and I'm with Suddenlink. I'm sorry to hear your experience with us has been less than exceptional.

I'd be happy to address your concerns. Please feel free to email me directly with reference to this post.

My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Thomas

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