Product: Suddenlink Account Clear all filters (31 of 31 reviews match)
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I have been with Suddenlink for over 12 years using them as an ISP. 12 Years with no disconnection for none payment. My credit card was compromised and canceled by my credit card people with a new one to replace the bad one. I get no notice from suddendroplink and my...
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1.8
Product
Suddenlink Account
#1131986
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ok I had my service disconnected on Sept 11 2017,now I get a bill for service from Oct to Nov,the customer service people in Bullhead are brain dead.I asked her to look at when the service was terminated she said on Sept 11,I said was the equipment returned she said...
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Anonymous
MG

Worse co. ever worse employees ever. Will ne er ise them again! EVER!

Product
Suddenlink Account
#1120031
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Obtained Suddenlink Communications services in another geographical area on August 15, 2017, besides my already hometown account of years of service; therefore I have two different accounts. I enquired about a discounted rate due to dual services; request denied....
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Anonymous
Anonymous

I can't even get them to run my line to my house paid over 5000 a few months ago same area in tyler, tx

2.3
Product
Suddenlink Account
#1098512
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I was overcharged 331.47 on a closed account.The automatic system charged our credit card a month 7/28 after the account was closed. We moved and cancelled the service on 6/29 I have been trying to get the money back for a month now. I ve called over 8 times with the...
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1.0
Product
Suddenlink Account
I didn't like
  • Still charged after cancelling service is wrong
  • Incompitent
#1091324
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July 17 2017 Inform Suddenlink to cancel cable services on July 24 2017 The retention department never mentioned that suddenlink will not prorate your last bill they want a full month payment that was never mentioned I'm furious at Suddenlink know OTHER word than rip...
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Suddenlink Account
#1077669
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Suddenlink - Son of a ***

I came home today to find all of my HD channels not working I will add that I payed for these channels multiple time that's right I got charged 5 times for what should have been one payment then it said the channels were invalid and I need to pay for them again may I add the non HD channels have such a small blurry picture it is almost impossible to see
1.2
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
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Product
Suddenlink Account
#1077059
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Suddenlink Account Review

They rip me off all the time.Every month a different price. I've been with this company 4yrs, and my bill has been anywhere between $170 and $ 220 a month. There's only two of us .we have two tvs and are hardly home. *** you would be better off to have the cable shutoff. Wait a week and turn it back on in the someone else'sname. At least you would be on a contract.
2.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Suddenlink Account
#1008958
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Suddenlink now has me on cash only, in the office, which is a 25 minute drive, even though they have recognized their mistake. They are claiming there is nothing to be done about it. The has cost me through my bank, and late fees with Suddenlink, along with the...
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Suddenlink Help
Suddenlink Help

Hello Tabitha - My name is Dawn, and I'm with Suddenlink. I'm sorry to hear your recent experience with us has been less than exceptional. I'd be happy to assist you. Please f...

1.0
Product
Suddenlink Account
#1005909
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My AutoPay for Dec 2016 was on same day my credit card company blocked my card due to a claimed fraud attempt that really wasn't.Took 6 days to get card unblocked and called in immediately to make the payment. Billing had to create whole new Autopay because the old one...
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2.0
Product
Suddenlink Account
I liked
  • Tv service when it works
I didn't like
  • Droputs and loss of audio
  • Billing policies
#1002467
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When calling to set up a later payment arrangement the automative service set up to draw money out of my account with out my permission.If this is what it is supposed to do, the automative service should inform you of this, but it didn't. When I called to stop it, the...
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Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I do apologize for any frustration this has caused, and I'd be happy to look into this for you. Could you please email me your complete addre...

1.5
Product
Suddenlink Account
#994320
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