Product: Suddenlink Account Clear all filters (29 of 29 reviews match)
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Obtained Suddenlink Communications services in another geographical area on August 15, 2017, besides my already hometown account of years of service; therefore I have two different accounts. I enquired about a discounted rate due to dual services; request denied....
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Anonymous
Anonymous

I can't even get them to run my line to my house paid over 5000 a few months ago same area in tyler, tx

2.3
Product
Suddenlink Account
#1098512
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I was overcharged 331.47 on a closed account.The automatic system charged our credit card a month 7/28 after the account was closed. We moved and cancelled the service on 6/29 I have been trying to get the money back for a month now. I ve called over 8 times with the...
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1.0
Product
Suddenlink Account
I didn't like
  • Incompitent
  • Still charged after cancelling service is wrong
#1091324
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July 17 2017 Inform Suddenlink to cancel cable services on July 24 2017 The retention department never mentioned that suddenlink will not prorate your last bill they want a full month payment that was never mentioned I'm furious at Suddenlink know OTHER word than rip...
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Suddenlink Account
#1077669
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Suddenlink - Son of a ***

#1077059
1.2
Details
I came home today to find all of my HD channels not working I will add that I payed for these channels multiple time that's right I got charged 5 times for what should have been one payment then it said the channels were invalid and I need to pay for them again may I add the non HD channels have such a small blurry picture it is almost impossible to see
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Suddenlink Account Review

#1008958
2.2
Details
They rip me off all the time.Every month a different price. I've been with this company 4yrs, and my bill has been anywhere between $170 and $ 220 a month. There's only two of us .we have two tvs and are hardly home. *** you would be better off to have the cable shutoff. Wait a week and turn it back on in the someone else'sname. At least you would be on a contract.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Suddenlink Account Review

#817021
1.5
Details
I have had problem viewing my online account. The rep set up a new one to add paperless billing. I cannot access it, only showslast yearsbilling. Now my new bill has my last named spelled wrong. It has taken 3weeks to get this far. I am canceling phone service and staying with cell! I have had enough runaround with employees who cannot figure it out!
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Suddenlink Account Review

#597002
Where do I start, it took almost 3 weeks for someone to disconnect my services when I closed my account. I never called once that I got an issue resolved. Company is all about getting money, nothing about V.I.P. lol
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Suddenlink now has me on cash only, in the office, which is a 25 minute drive, even though they have recognized their mistake. They are claiming there is nothing to be done about it. The has cost me through my bank, and late fees with Suddenlink, along with the...
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Suddenlink Help
Suddenlink Help

Hello Tabitha - My name is Dawn, and I'm with Suddenlink. I'm sorry to hear your recent experience with us has been less than exceptional. I'd be happy to assist you. Please f...

1.0
Product
Suddenlink Account
#1005909
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My AutoPay for Dec 2016 was on same day my credit card company blocked my card due to a claimed fraud attempt that really wasn't.Took 6 days to get card unblocked and called in immediately to make the payment. Billing had to create whole new Autopay because the old one...
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2.0
Product
Suddenlink Account
I liked
  • Tv service when it works
I didn't like
  • Billing policies
  • Droputs and loss of audio
#1002467
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When calling to set up a later payment arrangement the automative service set up to draw money out of my account with out my permission.If this is what it is supposed to do, the automative service should inform you of this, but it didn't. When I called to stop it, the...
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Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I do apologize for any frustration this has caused, and I'd be happy to look into this for you. Could you please email me your complete addre...

1.5
Product
Suddenlink Account
#994320
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I moved due to family.I paid everything on the automative system. I called to verify that my account was clear. They told me yes, completely done. Over a month later, no bill, but a call saying i owe more. When i try to talk to someone, they send me around to 3...
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Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I'm sorry to hear that your recent experience with us was less than exceptional. If there is anything I can do to assist, please feel free to...

2.2
Product
Suddenlink Account
#977958
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A few days later, I noticed that my suddenlink account still did not reflect the termination of service. I called back to double check. I was confirmed by the agent answering my phone that I would not be charged after 07/08, but it would take some time for them to...
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Suddenlink Help
Suddenlink Help

Hi - Thanks for reaching out, and we certainly appreciate your feedback. Suddenlink's Residential Service Agreement (RSA) changed on May 15, and a notice of this change was se...

Suddenlink Help
Suddenlink Help

Hi - Thanks for reaching out, and we certainly appreciate your feedback. Suddenlink's Residential Service Agreement (RSA) changed on May 15, and a notice of this change was se...

Product
Suddenlink Account
#890537
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As a former customer.The service was always down and got charged although it was reported. Customer service over the phone is horrible. Customer service at store is ok. Additionally when cancelling service i never got a final bill. Then after 30 days they sent it to...
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Suddenlink Help
Suddenlink Help

Hi - My name is Kacie, and I'm with Suddenlink. I'm really sorry to hear that your experience with us was less than exceptional. Please feel free to email me directly if there...

Suddenlink Village Saint George, Louisiana
Product
Suddenlink Account
#850951
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So in the suddenlink bills they have your access code on it. If you go paperless they mess it all up! What kind of security is that if codes are on bills? Worried about account issues that someone can take info and use it to mess up your account or put charges on it...
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Anonymous
Anonymous

Hi - Thanks for reaching out, and we appreciate your feedback. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com if there's every anything I can do ...

1.0
Product
Suddenlink Account
I didn't like
  • Theft of my account
#849556
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