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When calling to set up a later payment arrangement the automative service set up to draw money out of my account with out my permission. If this is what it is supposed to do, the automative service should inform you of this, but it didn't.

When I called to stop it, the collection woman stated she couldn't do anything about it because she physically didn't do it. When I kept stating I understand you didn't physically do it, but it is the company YOU WORK FOR that did it, she just kept saying "exactly". How is that helpful?

I'm calling the COMPANY because I can't talk to an automative system about fixing the problem. So basically they just took my money that I NEEDED for my family WITHOUT my approval and said that there was nothing they could do about it.

Product or Service Mentioned: Suddenlink Account.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Jan 20, 2017.
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Suddenlink Help
Tyler, Texas, United States #1273658

Hi - Shelby with Suddenlink here. I do apologize for any frustration this has caused, and I'd be happy to look into this for you.

Could you please email me your complete address, as well as reference your post made here?

My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Shelby

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