Trying to get on their web site to pay my bill, and haven't been able. Keep getting message that I am not on a secure connection.
This is the only website on my iPad and my phone that is a problem. Couldn't pay my bill online on the due date of the 11th. Been trying several times a day since then, this morning I was able to pay the bill online, and they charged me a late fee. REALLY????
It was their website that was down, and they are charging me. Customer service tells me there are many ways to pay the bill.... On the phone with agent.... $10.00 fee On the phone automated.....
Free, but I am NOT giving my info over the phone. Credit Card etc In person at the store.... I am disabled and don't drive. In the mail......
This is the 21st century.... riiiight These people have the proof, I took screen shots and called several times, yet they still charged a late fee.
Product or Service Mentioned: Suddenlink Website.
Reason of review: Website issues and bad customer service.
Monetary Loss: $7.
Preferred solution: Full refund.
I liked: Internet speed.
I didn't like: Worst cable or internet company i have ever dealt with.