Began service in 2015, quality began to depreciate after 6 months but price increased gradually over time. Call to cancel service january 9th 2017.
Told customer service we wanred to keep phone and internet. Was told by csr equipment must be turned in by 30th of the month and balance of $89 was due by 11th on january. Csr said ok i have cancled your cable service and to give website 24 hours ri have my adjusted balance due. When i called to pay my bill...billing department said bill due was $227...shocked and upset....was told by csr that new policy efdective april 2016 required that we pay for the entire month regardless if service is used.
Said that the new policy information was on suddelink website. Yall really are crazy and unscrupulous...ti think that any one with an ounce of common sense is gonna give money for ser ice they never used. Waiting 72 hours for supervisor in escalation department to call back...hours does not include weekends.
You have to watch out and stand your ground with crooks. Will be filing complaint with an attorney and fcc if this matter is not justly handled internally.
Product or Service Mentioned: Suddenlink Bundle.
Reason of review: Pricing issue.