IF you’re in a hurry, just watch the video https://youtu.be/SwRDVoFxK9A The rest is what led up to it. When I returned home Thursday afternoon my internet service via Sudden Link was inoperative.
After 3 attempts at resetting modems and routers I figured it was a problem that would sort itself out over night and went to bed. After another attempt in the morning at resetting I called the number on my bill for tech support. They said they were unable to fix anything and would have to send someone on Friday between 6 and 8 PM. A short time later I checked the box outside and found a “trap” in the incoming signal line.
trap = take a co-ax splitter which has one input side and two output sides (thus the name spiller)and with a short piece of co-ax insert the splitter in the signal stream using BOTH OUTPUTS, and you block the outbound signal. An orange tag proclaimed “ingress do not reconnect service until repaired” I removed the trap, connected my service back up and when in to check. Good to go. Later that day when I had finally worked my way into the company of a Sudden Link technical supervisor I am told they were checking for interference and their equipment indicated it was coming from my house.
When I asked why they had not bothered to tell me I was told they left a note on my door, and was then shown a picture of a hang tag on my door he had on his cell phone.
When I came home I took the You tube video I posted off of my security system. https://youtu.be/SwRDVoFxK9A
Product or Service Mentioned: Suddenlink Internet Service.
Reason of review: Poor customer service.