Product: Suddenlink Customer Care Clear all filters (85 of 85 reviews match)
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Suddenlink - My experience was actually professional until today.

I called to cancel service b/causr I moved out of service area, spoke with Tanner from Lubbock, he was very unprofessional. Told me he could not cancel service without access code. Bery flippant. Refused to transfer me to a supervisor. I hung up, then he calls back to assist me woth cancellation and starts to argue with about his rudeness. Told him I would get someone else to assist me.
2.5
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Suddenlink Customer Care
#1181127
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From the initial contact with the sales guy throughout the whole year I've been with Suddenlink I have been lied to and cheated and the service has been substandard. There have been many visits to my home to fix problems with their service and I have been patient but...
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1.5
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Suddenlink Customer Care
#1180699
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Scheduled time to have TV added to account on a Saturday because we both work.The representative is the one that suggested that we set it for this day. Tech was suppose to be here between 1-5 and never showed up. We never heard from anyone, so we checked the website...
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1.6
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Suddenlink Customer Care
I didn't like
  • Having an appointment and tech never showed up or called
#1177632
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I received a bill increase very month for the last few months.When I received the last one I called December/22/2017 and was given a price of $108.47.. Paid this then received a bill for an additional $10.00. I called again and was told by the person I talked to that...
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Suddenlink Customer Care
#1173554
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I was told I would be charged the full month of January 2018 and only used 1 day and returned all the equipment in 1 day also.And I want to know why the corporate phone 1-844-874 -7558 is the same as the 1-888-822-5151 number because when you call the so called...
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1.0
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Suddenlink Customer Care
#1160538
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After 10 months of trying to get cable internet, company stated the cables were obsolete and could not provide internet, only cable TV.Told them to forget it. 2 months later I got a bill for over 200 bucks. On hold now listening to music so I can get them to delete the...
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Suddenlink Customer Care
#1160384
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Suddenlink - *** poor service

Made my wife stay at house to wait on tech and never showed up or call u all got excuses all the time and want to put it out tell next wed when it was to be done today REALLY u people need to get your *** togeather
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Suddenlink Customer Care
#1149987
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A week or so ago my wife called and got through to a person.A tech was going to be sent out and I never got a call or a tech. The intermittent service seemed to escalate and for 2 days now I have tried to call and couldn't get past the automated phone service. UNTIL, I...
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2.5
Product
Suddenlink Customer Care
I liked
  • Technicians
  • Shorter hold time
  • And explained what he was doing and fixed the issue
I didn't like
  • Customer service access
  • No personal contact on phone and misinformatyion
#1146089
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Every time I have to schedule a service call they are extremely late.Calling customer service does not help, because their agents do not care. Asking for a supervisor is useless too. They give you a choice of a 4 hour window, which doesn’t sound bad, but you need to...
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2.1
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Suddenlink Customer Care
#1133437
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October 23, 2017 To whom it may concern, I have been a customer of Suddenlink for quite some time. Just recently I have become very irritated with the service your company has provided me, considering the monthly charges I pay to have your service in three (3) rooms in...
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1.0
Product
Suddenlink Customer Care
I liked
  • Customer service
I didn't like
  • Customer service
#1119453
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