Product: Suddenlink Customer Care Clear all filters (0 of 162 reviews match)
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Suddenlink - Too high for elderly just to watch TV

I will be 73 and have been trying to talk with customer service regarding my bill for two years. They are charging me for a reciever to pay for movies i did not want or use and tried to teil me if i switched it out it would change the package? I never had? And my bill would be more. So i pay 89.00 a month to watch tv in my bedroom and Two digital recievers. No other services. This is ridiculous,too expensive, and i dont know what to do.
2.0
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Suddenlink Customer Care
#1446514
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I have to agree. I close the account 5 days after the billing cycle and the payment was to come out 12 days after the billing cycle. I was charged for the entire month, even though the office took my cable boxes, etc. - I was told by the office that the account will be...
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CornyMacaw
CornyMacaw

Yeah, it isn't right, but they do state up front that their services are not prorated and everything they do is in monthly increments.

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Suddenlink Customer Care
#1437826
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our appointment was between 10AM -12 Pm. no show . finally when i called at 12:55Pm. they inform that it is now changed from 1:15 to 2 pm. since no one ever called me, I asked for a supervisor..they put me on hold and never transferred my call..instead transferred me...
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Anonymous
Hollywood

Yes this is one of worst companies I’ve dealt with. Same lack of service and no follow-up call. You spend 30-50 mins in their hold queue. I’m here from South Carolina helping ...

1.0
Product
Suddenlink Customer Care
#1436192
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Had Suddenlink for almost a year with no issues. I moved and wanted to stay with Suddenlink and my service. One tech came to hook everything up, he was very rude, said I had to use the cables that we're already in the home, he would not reroute anything. He told me I...
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2.7
Product
Suddenlink Customer Care
#1436118
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I moved back to my hometown a couple months ago and set up my internet service with Suddenlink. I previously used them when I lived here before and never once had an issue. So my situation was I had to switch banks shortly after I moved back to my hometown because the...
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3.4
Product
Suddenlink Customer Care
I liked
  • Faster internet
  • Installations are done efficiently and fast
I didn't like
  • Monopoly in area or would long be out of business
  • Dishonest business practices know problem but wont fix it
#1434499
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On December 20, 2018, I cancelled my Suddenlink service and turned in all the equipment to the local office. The billing cycle is from Dec 17th to Jan 17th and I was charged for a month of service in which I only used 3 days. I contacted suddenlink Customer service and...
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Product
Suddenlink Customer Care
#1430076
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Have not even had my internet installed yet and they are calling me to upgrade. At first the rep said that I recently had an install and I said, no, thats scheduled for tomorrow. "oh", he said, and tried to upgrade me to include the home phone in bundle. I had to tell...
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1.0
Product
Suddenlink Customer Care
I didn't like
  • Pushy salesperson who did not even have the correct informaiton
#1420909
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Two years ago I took over my elderly father's account. I have been receiving and paying the bills for him. I have ignored rate increases, reaching $170.00 a month for basic phone and TV. My father moved out and no longer required the service. Even though I am paying...
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Anonymous
Lawrence

You're going to have to bypass the usual system ( I think you've already discovered that ) and petition the company directly. If you have legal POA (power of attorney) for Dad...

Product
Suddenlink Customer Care
#1420806
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Suddenlink - They canceled appointment after not showing up

Over a week with no service the line is down across the street. Suddenlink was scheduled to fix today and didn't show I called again and now have to wait 8 more days for them to come fix and poor customer support every time I call today was last straw i am going to check for different providers
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Suddenlink Customer Care
#1404076
Reply to reviews
The cable has been out all day and you CANNOT get a live person. You receive a prerecorded message and get shut off. This is extremely sorry customer service and I am pissed ! This is how you treat a 30 year loyal customer???!!! I just want to know how much more longer...
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1.4
Product
Suddenlink Customer Care
#1398926
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