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I had a SL guy show up at my house on a Saturday morning. He never came to my door but started opening up the cable box.

I went out to ask what he was doing. He said well you dropped the cable and i am disconnecting it. I told him that occurred 6 months prior and a service person came out then. He tried to show me the order on his phone snd then got really rude.

Terrible service.

I am having major problems with the Wifi now and can't seem to get it fixed. They want to blame it on the new TV.

Product or Service Mentioned: Suddenlink Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 31, 2016.
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Suddenlink Help

Hi - Shelby with Suddenlink here. I'm sincerely sorry to hear that your recent experience with our technician was less than exceptional.

I would be happy to address this internally, as well as assist with the WiFi issue you're experiencing. Could you please email me your service address, and reference your post made here when doing so?

My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Shelby

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