Product: Suddenlink Internet Plan Clear all filters (23 of 23 reviews match)
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I asked for cheapest internet. She said 65.00 per month but if you go over 250 mgs you will be charged 15.00 each time. Again, another shady attempt to rippoff customers. Something needs to be done. I hope another company comes to town to end this for suddenlink. They...
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1.0
Product
Suddenlink Internet Plan
#1221301
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I tried to cancel my account several months ago, but was denied the ability.Now, I am being charged for a service that I don't even use. DO NOT TRUST THIS COMPANY. On top of that, when I did use the service they broke their promises multiple times about not charging...
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1.4
Product
Suddenlink Internet Plan
I didn't like
  • Customer service
  • Only service available
  • Very corrupt billing system
#1215217
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On Feb, 9, 2018 after having my internet bill doubled from $44.95 to nearly $90.00 I called them to resolve the problem, after talking to two associates I asked to be transferred to a supervisor.After not resolving the problem with the supervisor I asked "When is my...
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2.0
Product
Suddenlink Internet Plan
I liked
  • High speed internet
#1211963
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I signed up for Suddenlink last year. They had a $69/month signup with 200mbps internet, TiVo and a phone line - a decent deal at face value. Getting my first bill, that cost jumped to $105. They conveniently leave off all of the surcharges, fees, and taxes when...
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2.8
Product
Suddenlink Internet Plan
I liked
  • Technical problems are handled well
  • Installations are done efficiently and fast
I didn't like
  • Hidden costs
  • False advertising
#1200603
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The Suddenlink business model is to provide cable, internet and phone services to mid-sized towns where competition is minimal or non-existent. And for internet they typically have 0 competition which essentially provides them with a monopoly which they have no qualms...
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2.3
Product
Suddenlink Internet Plan
I didn't like
  • Data cap overage charges
#1184291
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Suddenlink just recently increased their internet rates by as much as $10.00 a month, and even more for some customers, just for internet alone. My plan went from 61.07 a month to 71.07 this month. I think it is rediculous what they are charging for internet service....
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1.7
Product
Suddenlink Internet Plan
#1183639
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Suddenlink will say one thing on the phone and bill you differently later! This is the worst company ever!!!!! DO NOT USE SUDDENLINK!!!!! They suck and will cost you money in the long run! I hope they choke on the 60 dollar *** fee I had to pay when it was their junk...
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1.4
Product
Suddenlink Internet Plan
#1180764
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Long standing internet customer.When you first sign up, they don't bother to tell you that the price on their website is only an introductory price and will go up significantly over time. If they at least disclosed it somewhere, that would be nice. So - not quite four...
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2.6
Product
Suddenlink Internet Plan
I liked
  • Service is generally reliable
I didn't like
  • Very poor business practices
  • Constant rate hikes for existing customers
#1167693
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And when I did call back to find it what the problem was they said that there was still a block on my account due to no payment. I have the money out of my account to PROVE THAT I PAID IT!!!! Needless to say as soon as I have the chance to leave this internet company and go to a different one I will be leaving with my middle finger towards Suddenlink...
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1.4
Product
Suddenlink Internet Plan
I liked
  • Fast when it works
  • Internet speed good
I didn't like
  • Customer service not fullfilling promises
  • Worse support
  • Paying lots for minimal customer service
#1124709
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SUDDENLINK is right there among the VERY WORST. So, I am going to have one last brief talk with, or, try to have a conversation with one of their Area Supervisors. After that, I will take a more basic route. The United States Senate. There, if we can get these punks...
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1.4
Product
Suddenlink Internet Plan
I liked
  • Knowledgeable technicians
  • No one likes this company
I didn't like
  • Extorting loyal customers
  • Illicit use of late charges
  • Lying about prices
#1117131
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