Product: Suddenlink Internet Plan Clear all filters (13 of 13 reviews match)
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Sucked in at 19.95/mo.Now up to 58/mo after 2 years. Late 2 days on recent payment, Charged 18 for late fee. I lose connection constantly when I'm logged on and I don't use my PC that often. No other choices in my area so I'm screwed. I'm required 100 words to publish...
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Suddenlink Internet Plan
#1111431
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Late June of this year someone from suddenlink calls me and says they need to change my modem because i haven't been getting the 1 gig I've been paying for for the last year. I asked if i was going to be refunded the difference and was told they could only give me $50...
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1.0
Product
Suddenlink Internet Plan
#1073222
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we have been paying $5 a month for over ten years under the pretense, that it was for it was for service calls.now under this new management ,we are be charged $50 dollars for new equip. or line work. ok, sounds reasonable the first time , now being charged again ,with...
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Anonymous
Anonymous

The $5 is a voluntary charge for a protection plan covering truck rolls, think of it as insurance. If you have it and something happens to the cable/phone lines in the home(fo...

Anonymous
Anonymous

Sorry, I'm not quite clear about your problem.What were the $5 monthly charges alleged purpose ?It's unconscionable for ownership to levy improvement costs against consumers.I...

3.0
Product
Suddenlink Internet Plan
I liked
  • Easy setup
I didn't like
  • Raising prices
#1062192
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So now my bill doubles from April to May for the same services if I want to keep!!!! Thanks Suddenlink for nothing! You clearly do not value your customers any longer as you drag us on the coals! Absolutely ridiculous business practices! You should be ashamed of...
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2.1
Product
Suddenlink Internet Plan
#1045444
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After a year and of half of service with suddenlink I started getting charged for being over my data limits. (Which was not part of my original agreement. This is verified by the fact that prior to doing so they called to tell me I was over my data limit and if I...
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Anonymous
Dale Bolton

I have had a similar experience with Suddenlink

1.9
Product
Suddenlink Internet Plan
I didn't like
  • Pricing and customer service
  • Policies and practices
#1037026
Reply to reviews
My billing cycle first started at 53$ a month then 82$ now im Paying 460$ a month this is bc cause this is only Wifi I tried talking to customer service and all they do is hang up on me im really disappointed ill never go back to suddenlink worst company ever and they...
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Suddenlink Help
Suddenlink Help

Hi - My name is Heather with Suddenlink Communications. I'm very sorry to hear your experience has been less than exceptional. Please feel free to message me directly at: soci...

Product
Suddenlink Internet Plan
#1035086
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I went into suddenlink in derrider, la to trade out my modem. Decided to upgrade to the 200mbs unlimited plan with the new modem. It didnt work. A technician came out and told me that the box didnt go though the automatic software updates. He forced the updates and it...
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Suddenlink Help
Suddenlink Help

Hi - Dawn with Suddenlink here! I'm sorry to hear you've been experiencing issues with your internet service. I'm happy to help. Can you please email me with reference to this...

Anonymous
Anonymous

New York's Attorney General filed against Time Warner/Spectrum because of this very issue of charging customers for speeds they know cannot be achieved. I filed a complaint wi...

2.1
Product
Suddenlink Internet Plan
#1032103
Reply to reviews
I recently upgraded to to 200mbps on suddenlink. The day of the upgrade the speed was fantastic 200+! Then as fast as it upgraded it went back down to 50 and 30 mbps and stays there. I called the tech dept and they reset the modem. No help! Then he ask if I was on a...
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Suddenlink Help
Suddenlink Help

Hi - Samantha with Suddenlink here. I'm sorry to hear of the trouble you've been experiencing with your internet service, and I'd be more than happy to assist. Could you pleas...

1.0
Product
Suddenlink Internet Plan
I didn't like
  • Suddenlink
#1023327
Reply to reviews
For the last 4 months these people been telling u went over ok $60 bill next month u went over again $70 next month ok $96 bill ok i called what can we do to stop the over charges upgrade to unlimited ok so there will be no extra charges nope no mama just $62 a month...
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Anonymous
Anonymous

Textbook behavior from this predatory and dishonest company. Sadly, the BBB's reputation is no longer what it was; the parent company of this pernicious company (Altice, Inc....

Anonymous
Cat

This is exactly what happened to me as well. I called last month to ask why my bill jumped up by $100.00 over my November bill. I was told I was using too much "Data." I di...

1.1
Product
Suddenlink Internet Plan
I didn't like
  • Over priced bills
#1001614
Reply to reviews
Good Lord, I need You now!!! I just got off the phone with suddenlink. Hate is an understatement. glad I didn't go down there in person. I have had them for YEARS and transferred my internet service to a new address. purchased the unlimited data, so I thought, and a...
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Suddenlink Help
Suddenlink Help

Hello - My name is Dawn, and I'm with Suddenlink. I'm sorry to hear your recent experience with us has been less than exceptional. I'd be happy to assist you. Please feel free...

2.3
Product
Suddenlink Internet Plan
I liked
  • High speed internet
I didn't like
  • Overcharges
  • False promises to get you signed up
  • Customer service
#976078
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Suddenlink - Otragous bill

#1085926
1.0
Details
I signed up for unlimted internet and just recieved a bill for over a thousand dollars. I called they told me to go in to my local office my local office says i need to call. The run around is unbelievable
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Suddenlink - Fraudulent Bill

#1056686
2.1
Details
Suddenlink have come up with a scheme to sift money outcof me.I tried to renew my service on 5/31/2017.But at this time I learn 10 years later, that I have a past due bill.Strange because I had new Service at my current address.So how did I manage to get new service with a ten year old bill hangingcin the balance?.I haven't seen a bill and Suddenlink have failed to present the same.
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Suddenlink Internet Plan Review

#1010145
1.0
Details
Why did my suddenlink monthly increase from 56.81 to 65.31.This is a rip-off.I dont even use the overpriced internet.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website