Product: Suddenlink Internet Service Clear all filters (322 of 322 reviews match)
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Constant network issues for the last 4 months.Support told me it was because it is cold outside, to wait a couple months and call back. I was still having issues so I called and scheduled a technician. He came and assessed that the network cable on outside house was...
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Suddenlink Internet Service
#1176641
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This has been an ongoing problem with suddenlink in my area for more than 3 years. Why pay for a services if it's not what is suppose to be provided. Why switch from a great tv provider to suddenlink with special offers when they can not will not keep up with the...
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1.1
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Suddenlink Internet Service
#1171556
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We went multiple days without service over the Christmas Holiday.Had to wait for a service tech to come out and fix what was their problem. We still had problems on Dec 28th. Of course when I received my bill it was for the full amount. I just spent over an hour with...
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1.0
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Suddenlink Internet Service
I didn't like
  • Reliability
  • Attitude of customer service representatives
#1170530
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Suddenlink - Speed issues for two months!!

Where do I begin?? I pay for 100 MBPS and get 5 MBPS two months everyday! I have had dozen techs out to tell me it’s a tap issue and it’s been fixed but now it’s another problem. I don’t know what to do next
1.3
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Suddenlink Internet Service
#1166309
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NEVER did I receive anything from Suddenlink referring to an additional charge of $10. Called them and they said it was for a reconnect fee WTF! really!! btw, it took me over an hour and again 5 transfers to even find someone who could tell me what the additional fee...
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1.0
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Suddenlink Internet Service
I didn't like
  • High speed internet
  • Customer service
  • Only service provider
#1166220
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Changed out modem, called suddenlink to update the modem #, still would not work. Tech came, checked things out said it was hooked up wrong outside!!! Now this has been working for YEARS!!!! Like it was!!!! He told company that he changed out a (pole)!!! I didn't know...
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1.5
Product
Suddenlink Internet Service
I liked
  • I have had some good customer service
I didn't like
  • We have had some very bad customer service
#1162709
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Bill keeps going up. I barely use internet but now threatening me to get another package claiming internet usage!
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xcracing
xcracing

Get used to it. They raise rates about 10% a year after the big rate hike you get after the introductory period (they didn't bother to inform you about) is over.I'm also ve...

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Suddenlink Internet Service
#1161651
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So, I pay for 100 Mbps at the best 1 time from my phone connected to the wifi I got as high as 57 Mbps!In my master bedroom I only get up to 17 Mbps! So I decided to hook my 7 month old laptop directly into the modem! And could only get up to 27 Mbps! So I called them!...
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2.2
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Suddenlink Internet Service
#1146951
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SuddenLink customer service is the worst I have ever dealt with. The are not interesting at all in helping customers. Only interested in money. Service is terrible. Customer service is terrible. NOTHING good about SuddenLink. If you have any other options, run quickly...
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Suddenlink Internet Service
#1146903
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My internet is in and out all the time there is no time and what it does while I'm at work Friday night trying to watch TV trying to play on the tablet trying to download a game nothing works Suddenlink needs to start reimbursing their customers when they call if...
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1.0
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Suddenlink Internet Service
#1144854
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