Andrews, Texas
6 comments

15 mbps?Been this way for a year and customer service said they have no estimated date to fix the issue.

Was told that there was to many customers and not enough bandwidth. I don't think that they care to fix the problem. They know there are no other options for Internet in my area so they just keep ripping off customers. I have already dropped their cable, as soon as another option is avaliable I am dropping them completely.

Even DSL is faster at this point.

15 mbps? Been this way for a year and customer service said they have no estimated date to fix the issue. Was told that there was to many customers and not enough bandwidth. I don't think that they care to fix the problem.

They know there are no other options for Internet in my area so they just keep ripping off customers.

I have already dropped their cable, as soon as another option is avaliable I am dropping them completely.Even DSL is faster at this point.

Review about: Internet Speed.

Review #544118 is a subjective opinion of a user.

1.0
Customer service
Product or Service Quality
Price Affordability
Website
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Suddenlink?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#991443

I'm a Suddenlink internet customer in central Louisiana.I pay $55 monthly for 30 mbps download and 2.0 upload.

I usually get 32+ down and between 2-3 up. They have me connected to a splitter because the tap has only 4 outlets and 6 customers on it.

They have been saying they are going to change the tap out for over 2 years but i'm happy with it like it is.The field Tech says i will get more once the tap is changed and i'm connected directly.I do not live near the city (30+ miles to town).

BarefootGypsy
#890565

Lucky if we get 3mbs

Suddenlink Help
#882379

Hi – My name is Kacie, and I’m with Suddenlink.I’m sorry to hear that you’ve been experiencing issues with your internet service.

I’d be happy to investigate this for you.

Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com.Thank you, -Kacie

BarefootGypsy
to Suddenlink Help #890566

So Kacie are you separate from the multitude of other support people we have called about this problem over the past severL years? Or will you just send another tech who will miraculously get the 15 we pay for at least until he walks out the door?

Suddenlink Help
to BarefootGypsy #892715

Hi – I’m sorry your experience with us has been less than exceptional.Please feel free to email me directly – I’d be happy to help.

My email address is socialsupport-AT-suddenlink-DOT-com.Thank you, -Kacie

Anonymous
to Suddenlink Help San Angelo, Texas, United States #897275

Kacie you act like your sorry because that's your job.Your company doesn't actually seem to care that they're screwing over almost all of their customers in this area.

I understand this because I've spoken with several of them. You know what I was offered for my absolute and complete lack of services that I pay for?

A whopping $14 off of my $200+ cable and internet bill.Suddenlink speeds are a joke here.

You May Also Like

DANGEROUS Suddenlink Driver in Oklahoma Suddenlink "While driving southbound on 16th street in Chickasha Oklahoma, I was following a Suddenlink pickup. I followed the Suddenlink driver for approximately 3 miles on 16th as he drove south..." Read more Phantom Usages still...Suddenlink Denies once again. Suddenlink "After leaving Centurylink due to our old 3mbps + phone that cost ~$100 we changed to Suddenlink for their 15/1 for ~$50. There is no doubt the speed is..." Read more First impression of Suddenlink as a new customer Suddenlink "TL:DR Took 2 hours to get a bill explained and service order changed. Full Story 06/02/2016 Last night I placed an order to have new service installed at my new house with Suddenlink...." Read more Review about Suddenlink Internet from Kellogg, Idaho Suddenlink "My internet is always slow, and when I say slow, I mean Netflix-has-to-stop-constantly-to-load-slow, and that in it self is completely ridiculous. And we pay for 3 meg and you can..." Read more Samsung Electronics - *** Samsung Samsung Electronics "I am a DIE-HARD Samsung customer (well until recently I was). I mean I have Samsung everything. Phones, TV's, Microwave, Washer/Dryer, Fridge, Freezer. When Samsung releases a new phone it's..." Read more Dressilyme - Sent me a damaged dress that was not customized Dressilyme "I ordered a ball gown from them in late January. I paid extra to have it customized, to the tune of 160 dollars. Nearly two months later, they sent me..." Read more Luminess Air - Bottles spilling airbrush unit broke after less than a year Luminess Air "I have had issues with the makeup bottles I had to buy my own bottles because the originals were breaking and when I shook the contents with the caps on..." Read more Desertcart - Issues with shipping Desertcart "The estimated date for my item to arrive was between 20th and 22nd although my item did not arrive by 25th so I thought it was about time I contact..." Read more