Carthage, Missouri
Not resolved
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Suddenlink has been badgering the *** out of me about switching my home phone. Personally, I've been trying to ditch the phone for some time but my wife prefers to have the landline for emergency use.

Rewind to a few years ago when they first started the home phone. I was supposed to get it as part of a package deal with free installation, but when the installers showed up, they asked me to pay $40 or so and I told them just forget it. Additionally, they were not in a Suddenlink marked vehicle nor were they wearing Suddenlink uniforms. Fishy at least.

Anyway, a few years passed and the AT&T bill climbed yet a few more dollars so we figured switching might be a way to save a few bucks so I agreed to have it switched yet again. The "technician" was supposed to arrive on 12/22 between 10 and noon for the install, never showed. I waited around until 1:15. I don't think they ever showed because no calling card was left. Despite having all three of my contact numbers, no live person ever called to reschedule the appointment. However, the following Monday I get a call from their automated system at 11:45 AM saying a "technician" would be there for my install between 12:30 and 1:30. So they just arbitrarily rescheduled my appointment. I didn't get the message until after 1:30 had passed but regardless, I already had work obligations and couldn't have made it anyway. Again, no calling card was left, none of my contact numbers were called by a live person. A few days later, when calling to check on my teenage son, I discover that my phone "has been disconnected or is no longer in service" !

Being fed up with them at this point, I just wanted to drop it and do without landline service, but my wife was insistent upon getting the matter resolved so she called Suddenlink and eventually asked to have the number returned to AT&T and the rep apparently said something along the lines of "we have it now" and were unable and/or unwilling to give it back. A higher tier customer service rep was supposed to call back but never did. I've almost convinced the wife to drop the matter but I'd still like to have my number back that I've had for years.

Review about: Suddenlink Installation.

Reason of review: Poor customer service.

Monetary Loss: $666.

Preferred solution: Deliver product or service ordered.

I liked: Internet, Can provide higher speed internet.

I didn't like: Raising prices, Customer service, Phone number theft.

Had an Experience with Suddenlink?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Suddenlink Help

Hello – My name’s Kacie, and I’m with Suddenlink.I’m really sorry to hear that your experience with us has been less than exceptional.

I’d be happy to investigate this for you.

Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com.Thank you, -Kacie

Spring, Texas, United States #929991

we have had magic jack for 4 yrs . perfect for the home and emergencies.

You May Also Like

Suddenlink - NBC Sports Bay Area Plus Suddenlink "Why doesn't Suddenlink have NBC Sports Bay Area Plus? This is a disgrace. We are in the NBC Sports Bay Area (Ch. 222) region. Frequently basketball games (Golden State Warriors)..." Read more Suddenlink - Trying to get service. Suddenlink "We called suddenlink asking them to please come and connect us for internet only. After a 30 min. sales pitch about all the other services they could provided, I said,..." Read more Suddenlink - Slow speed in Huffman Suddenlink "Suddenlink offers internet throughout much of NE Harris County. In Kingwood, which has upper middle class to very wealthy residents, they offer speeds over 150Mps. In Huffman, which is more middle..." Read more Suddenlink Hawkins TX Suddenlink "For well over a year we have received poor internet from Suddenlink. 2 to 3 MBPS is what we get most of the time, we get charged for 30 MBPS..." Read more Cole Haan - Does not care about quality or customer service Cole Haan "I bought a Preston Brief bag from in November of 2016. In June of 2017, the strap metal piece fell off. Since this bag is under "warranty" and Cole..." Read more Razbannia Group - Fraud and Scam Artist: Sina Razbannia Razbannia Group "Razbannia Group Beware! Scam And Fraud Against Customers Calabassas, California Do NOT do business with Razbannia Group. Razbannia Group is owned by Sina Razbannia, his wife Shirley Razbannia, his daughter..." Read more Baanyan software services raghu daripalli baanyan software services myvisajobs baanyan software services h1b baanyan software services careers baanyan software services hyderabad baanyan software serv Baanyan Software Services "Baanyan Software Services is a criminal organization run by Raghu Daripalli. He lures fresh graduates on OPT and gullible Software Engineers from India only to turn them into indentured laborers..." Read more Alside Window - Poor product quality, poor customer service, unethical business practices Alside Window "Bought a home (new construction) in '09 with Alside single-hung windows. After 5 years one of them started fogging up when the low-e reflective coating started to corrode. Now I..." Read more