Product: Suddenlink Technical Support Clear all filters (47 of 47 reviews match)
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They have all three of our phone nummbers and no call was on any of our phones. Suddenlink has a monopoly in greenville nc so they think they can do whatever they want without any repercussions. What do i get for all these problems? Nothing but wasted time and...
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Suddenlink Help
Suddenlink Help

Hi Shane, my name is Heather and I'm with Suddenlink Communications. I'm so sorry to hear that your service has been less than exceptional. Please feel free to reach out to us...

1.7
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Suddenlink Technical Support
#913367
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Initially i had an issue because they were going to charge me a month after cancelling due to being on first day of cycle which was corrected.Now after this they caused an issue where my wifi wont work and have to send a technician out but cant get one here for a half...
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Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I'm sorry to hear that your recent experience with us has been less than exceptional, and I apologize for any frustration. If there's anythin...

3.6
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Suddenlink Technical Support
#911926
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Daniel shouldnt have talked to me with an attitude or hos co-worker in rhat manner in front of me EVER! Needless to say I called in made a complaint, talked to a supervisor and the nice guy Josh is out here right now working and being nice as usual. If the tech and supervisor hadnt made this right I would not be a Suddenlink...
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Anonymous
Anonymous

Hi - My name is Samantha, and I'm with Suddenlink. I'm sorry to hear that your recent experience with one of our technicians was less than exceptional. If there is anything th...

4.4
Product
Suddenlink Technical Support
#901807
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Had appointment with suddenlink o. Friday 10 am to run cable for tv in another room! Tech runs cable saud there u go and lea es without hooking tv or checking line! It wS dead line so i call tell agent she said i get him back out there, well come 8 that nit he never...
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Suddenlink Technical Support
#888102
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Suddenlink Technical Support Review

They're easy button ad is so false I had to call technical support was on hold for like 20 To 30 minutes Then they couldn't help me. Tell me that the IP address changed every night and that's why I was having issues and just wait and it be okay. I already waited one day still not ok not helpful said it wasn't their problem. Where did I go
1.8
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Suddenlink Technical Support
#886501
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Suddenlink has my phone number for 2 family members I care for. The customer Rep on the phone should HAVE VERIFIED THAT!@!!!! The tech at the wrong address said he couldn't just drive to the correct address because of some kind of points. Now, I'm calling for the 3rd...
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Suddenlink Help
Suddenlink Help

Hi - My name is Samantha, and I'm with Suddenlink. I'm sorry to hear your experience with us has been less than exceptional. If there is anything that I can do to help, pleas...

1.0
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Suddenlink Technical Support
I didn't like
  • Poor customer service
#883602
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Internet is constantly going out, and their so called 24 hour tech support is worhtless. Their answer to anything is to send a teck out. The techs NEVER show up when they're supposed to - and no call to let you know they are running late. The TV service isnt much...
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Anonymous
Anonymous

I just discontinued my service because the service is non existing. Your out of service till they can get someone out. Which takes about a week and they don't want to cred...

Suddenlink Help
Suddenlink Help

Please accept my apologies for any frustration. If there's anything I can do to assist, please feel free to email me directly and reference your post here. My email address is...

1.2
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Suddenlink Technical Support
#866922
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Unfortunately Suddenlink support techs are absolutely clueless on tech support. I was told it would be a week before they could send a tech out. Luckily the problem fixed itself, it was like I said a routing issue. The tech did not know what a "ping" was, or how, what...
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Suddenlink Help
Suddenlink Help

Hi - My name is Samantha, and I'm with Suddenlink. I'm sorry to hear that your recent experience with us was less than exceptional. If there is anything that we can do to help...

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Suddenlink Technical Support
#853294
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Unfortunately Suddenlink is my only isp or I would totally switch. I've had some issues with my service so I called in on a Sunday. First possible date for a technician to come out was 5 days later. So on Thursday, I used the restroom and didn't take my phone into the...
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Suddenlink Help
Suddenlink Help

Hi -Shelby with Suddenlink here. I apologize that your recent experience with us was less than exceptional. If there's anything I can do to help, please feel free to email me ...

2.6
Celina, Texas
Product
Suddenlink Technical Support
#838225
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I had service transferred the tech that came was upset b/c the original tech had an emergency.He said it was his day off and was at my house from like 9pm to 12:40 am. I didn't like the sound when he finished and told him I may have had direct tv coming back to...
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1.0
Williamston, North Carolina
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Suddenlink Technical Support
#838070
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