Product: Suddenlink Technical Support Clear all filters (0 of 53 reviews match)
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Unfortunately, I am forced to agree with the overwhelming majority of customers who have had the displeasure of receiving Suddenlink Internet and/or cable television--Customer service and business practices are horrible. Upon realizing that the 200Mb/s download speed I...
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Anonymous
Anonymous

Following up on Shelby's reply below. Please be aware, Shelby's offer of "assistance" amounted to the following e-mail I received from her"Thank you. Unfortunately, the servi...

Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I've just responded to your email. I'm happy to assist you there. Thanks!

1.1
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Suddenlink Technical Support
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#997082
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Suddenlink Technical Support Review

Horrible costumer service!! That said they would send out a tech at no cost and then charged me 50 dollars for it! I have gone through 9 digital boxes for the tv since this started!!!!!!!! And then when tech was at home asked if he could look at wifi and he said we would have to get another tech out for that problem!!! And pay 50 dollars again, no thanks!!!!!!!!
1.2
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Suddenlink Technical Support
#989162
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.I called and talked to Bruce. They charged me for a service call that no one told me I'd be charged for. No one told me there was a box behind a heavy freaking dresser that was unplugged. If they told me there was something behind a dresser I could have tried to get...
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Anonymous
Anonymous

Lol you would think that it was your responsibility to know where your equipment was hooked up at not the companies, looking through these posts about Suddenlink some are true...

pennygambler1
pennygambler1

I agree with your statements. They charged me even though it was a bad installation that caused the problem.

2.1
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Suddenlink Technical Support
#982075
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Suddenlink Technical Support Review

We had this tech support guy on the phone named Doug, he was totally professional, and gave us a mega deal on our internet.
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Suddenlink Technical Support
#970999
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We r very upset with sudden link.On Friday I spent 4 hours sitting with my 87 year old mother waiting for sudden link to hook up her phone because she just moved into a new home. On Monday of last week they assured me the technician would be at my mothers between...
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Suddenlink Help
Suddenlink Help

Hi - My name is Heather with Suddenlink Communications. I'm sorry to hear your experience has been less than exceptional, and I apologize for any inconvenience this has caused...

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Suddenlink Technical Support
#929086
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Buyer beware. Without a hesitation, I'll say that they have the worst technical support that I have ever experienced in my life. I was assisting my brother in law's new service set up and ran into roadblock after road block trying to resolve the issues. I spent...
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Suddenlink Technical Support
#919692
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They have all three of our phone nummbers and no call was on any of our phones. Suddenlink has a monopoly in greenville nc so they think they can do whatever they want without any repercussions. What do i get for all these problems? Nothing but wasted time and...
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Suddenlink Help
Suddenlink Help

Hi Shane, my name is Heather and I'm with Suddenlink Communications. I'm so sorry to hear that your service has been less than exceptional. Please feel free to reach out to us...

1.7
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Suddenlink Technical Support
#913367
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Initially i had an issue because they were going to charge me a month after cancelling due to being on first day of cycle which was corrected.Now after this they caused an issue where my wifi wont work and have to send a technician out but cant get one here for a half...
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Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I'm sorry to hear that your recent experience with us has been less than exceptional, and I apologize for any frustration. If there's anythin...

3.6
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Suddenlink Technical Support
#911926
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Daniel shouldnt have talked to me with an attitude or hos co-worker in rhat manner in front of me EVER! Needless to say I called in made a complaint, talked to a supervisor and the nice guy Josh is out here right now working and being nice as usual. If the tech and supervisor hadnt made this right I would not be a Suddenlink...
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Anonymous
Anonymous

Hi - My name is Samantha, and I'm with Suddenlink. I'm sorry to hear that your recent experience with one of our technicians was less than exceptional. If there is anything th...

4.4
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Suddenlink Technical Support
#901807
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Had appointment with suddenlink o. Friday 10 am to run cable for tv in another room! Tech runs cable saud there u go and lea es without hooking tv or checking line! It wS dead line so i call tell agent she said i get him back out there, well come 8 that nit he never...
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Suddenlink Technical Support
#888102
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